• Overview

  • Integration

  • Support

Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 30 offices in 20 countries.

**Important**

As of November 20, 2019, the Kaseya integration will no longer be supported and existing setup records will be removed.  If an on-premise partner chooses to remain on 2019.5 prior to this update, the integration may continue to work, but you will be in a non-supported state for the integration.  The third-party vendor MSP Assist has created an integration with Kaseya and ConnectWise Manage. Contact Kaseya for pricing details. For more information regarding MSP Assist, visit the ConnectWise Marketplace here: https://marketplace.connectwise.com/msp-assist.  Please note this also includes Kaseya two-way sync setup table.

NOTICE AND DISCLAIMER - DISCONTINUED KASEYA INTEGRATION

PLEASE NOTE THAT AS OF NOVEMBER 20, 2019, THE KASEYA INTEGRATION CREATED BY CONNECTWISE AND LICENSED FOR ALL PRIOR VERSIONS OF CONNECTWISE MANAGE WILL BE DISCONTINUED (“DISCONTINUED INTEGRATION”). ALL LICENSEE’S ARE ADVISED TO SAFEGUARD IMPORTANT DATA, TO USE CAUTION AND NOT TO RELY IN ANY WAY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE DISCONTINUED INTEGRATION. ANY DOWNLOAD AND USE OF THE DISCONTINUED INTEGRATION IS DONE AT THE LICENSEE’S OWN RISK AND THE LICENSEE WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO ANY COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM SUCH USE OF THE DISCONTINUED INTEGRATION AND LICENSEE ASSUMES ALL LIABILITIES, DAMAGES AND EXPENSES FOR SUCH CONTINUED USE.

ConnectWise PSA

Requirements: Supported Versions

  • Kaseya 9.5 (ConnectWise 2018.2, 2018.3)
  • Kaseya 9.3 (ConnectWise 2016.5, 2016.6)
  • Kaseya 9.2 (ConnectWise 2016.1, 2016.2, 2016.3, 2016.4)
  • Kaseya 9.0 (ConnectWise 2015.2, 2015.3, 2015.4, 2015.5)
  • Kaseya 8.0 (ConnectWise 2014.5, 2014.6, 2015.1)
  • Kaseya 7.0 (ConnectWise 2014.5, 2014.6)

Features:

  • Asset discovery is synchronized with ConnectWise Manage

  • Integrated to ConnectWise Manage managed service invoicing

  • Automatic invoice update of workstation and server quantities

  • Tickets created in Kaseya will automatically create tickets in ConnectWise Manage

  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.

ConnectWise RMM

Features:

  • Ticket Sync

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Details

Overview

Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 30 offices in 20 countries.

**Important**

As of November 20, 2019, the Kaseya integration will no longer be supported and existing setup records will be removed.  If an on-premise partner chooses to remain on 2019.5 prior to this update, the integration may continue to work, but you will be in a non-supported state for the integration.  The third-party vendor MSP Assist has created an integration with Kaseya and ConnectWise Manage. Contact Kaseya for pricing details. For more information regarding MSP Assist, visit the ConnectWise Marketplace here: https://marketplace.connectwise.com/msp-assist.  Please note this also includes Kaseya two-way sync setup table.

NOTICE AND DISCLAIMER - DISCONTINUED KASEYA INTEGRATION

PLEASE NOTE THAT AS OF NOVEMBER 20, 2019, THE KASEYA INTEGRATION CREATED BY CONNECTWISE AND LICENSED FOR ALL PRIOR VERSIONS OF CONNECTWISE MANAGE WILL BE DISCONTINUED (“DISCONTINUED INTEGRATION”). ALL LICENSEE’S ARE ADVISED TO SAFEGUARD IMPORTANT DATA, TO USE CAUTION AND NOT TO RELY IN ANY WAY ON THE CORRECT FUNCTIONING OR PERFORMANCE OF THE DISCONTINUED INTEGRATION. ANY DOWNLOAD AND USE OF THE DISCONTINUED INTEGRATION IS DONE AT THE LICENSEE’S OWN RISK AND THE LICENSEE WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO ANY COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM SUCH USE OF THE DISCONTINUED INTEGRATION AND LICENSEE ASSUMES ALL LIABILITIES, DAMAGES AND EXPENSES FOR SUCH CONTINUED USE.

Integration

ConnectWise PSA

Requirements: Supported Versions

  • Kaseya 9.5 (ConnectWise 2018.2, 2018.3)
  • Kaseya 9.3 (ConnectWise 2016.5, 2016.6)
  • Kaseya 9.2 (ConnectWise 2016.1, 2016.2, 2016.3, 2016.4)
  • Kaseya 9.0 (ConnectWise 2015.2, 2015.3, 2015.4, 2015.5)
  • Kaseya 8.0 (ConnectWise 2014.5, 2014.6, 2015.1)
  • Kaseya 7.0 (ConnectWise 2014.5, 2014.6)

Features:

  • Asset discovery is synchronized with ConnectWise Manage

  • Integrated to ConnectWise Manage managed service invoicing

  • Automatic invoice update of workstation and server quantities

  • Tickets created in Kaseya will automatically create tickets in ConnectWise Manage

  • Executive Reporting integration - Key metrics on managed services that are provide such as server uptime, patches installed, spyware, etc.

ConnectWise RMM

Features:

  • Ticket Sync

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.