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CrushBank AI Knowledge Management

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  • ConnectWise PSA Certified

Product Overview


The CrushBank AI Knowledge Management system uses artificial intelligence and a machine learning model to transform IT support. It provides data to speed resolutions, reduce escalations, and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data, identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information for customers daily.



CrushBank can save you hours of IT support work The days of wasting endless time on tech support helplines are over. The impetus is on your business to ensure that time, effort and money is not wasted. CrushBank delivers the answers you need, when you need them. Choosing not to look is not an option.


Get Faster Resolutions When customers call for support, they expect your helpdesk to know their history and account details. With faster access to relevant information, your helpdesk engineers can minimize customer frustration, deliver more intimate first touch conversations and close customer trouble tickets faster. This improved customer experience reduces account turnover and leads to more five-star reviews. Achieve Fewer Escalations Put the data your helpdesk engineers need at their fingertips. With better access to historical ticketing details, proprietary customer information, product documentation, and licensing and credentials, they can spend less time searching for information and more time using their technical expertise to resolve customer issues. These more efficient problem-solvers on your team troubleshoot and close more tickets faster, making room to serve more customers in their workday. Gain Better Insights Start gaining valuable insight about everything from employee productivity to end user satisfaction. Easily identify your best performers, your biggest support headaches, and your greatest opportunities to improve customer service. Find out which clients are truly your best customers and which ones are exceeding their MRR in what it costs you to support them.

Integration

ConnectWise PSA



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Support



CrushBank's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.
 If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the CrushBank team directly to resolve any issues.

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The CrushBank Knowledge Management system use an AI engine and a machine learning model to transform IT support. It provides data to speed resolutions, reduce escalations, and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data, identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information for customers daily.