The CrushBank Data and AI platform uses artificial intelligence and machine learning to transform IT support. It provides data to speed resolutions, reduce escalations, and deliver unparalleled analytical insight. CrushBank unlocks proprietary and previously unsearchable content to provide invaluable support information and then uses that same technology to help categorize and classify client interactions for improved decision-making. CrushBank makes it easier to collect data, identify missing information to continually bolster a support team’s corpus of information. Founded by industry leaders, CrushBank searches and categorizes more than 15 million pieces of information for customers daily.

CrushBank can save you hours of IT support work. The days of wasting endless time on tech support helplines are over. The impetus is on your business to ensure that time, effort and money is not wasted. CrushBank delivers the answers you need when you need them.

Drive Automations.  CrushBank enhances IT support data by classifying and enriching it, ensuring workflows and RPAs operate with clean and accurate information. Features like SmartClassifier ensure data is categorized correctly, while tools like ticket summarization and the auto budgeter add clarity and consistency. This improved data quality not only makes workflows and RPAs more efficient but also ensures dashboards and reports are more accurate, providing reliable insights for better decision-making and performance tracking.

Get Faster Resolutions.  When customers call for support, they expect your service desk to know their history and account details. With faster access to relevant information, your technicians can minimize customer frustration, deliver more intimate first touch conversations and close customer trouble tickets faster. This improved customer experience reduces account turnover and leads to more five-star reviews.

Reduce Escalations. Put the data your technicians need at their fingertips. With better access to historical ticketing details, proprietary customer information, product documentation, and licensing and credentials, they can spend less time searching for information and more time using their technical expertise to resolve customer issues. These more efficient problem-solvers on your team troubleshoot and close more tickets faster, making room to serve more customers in their workday.