Intermedia makes it easy and profitable for any MSP to offer new communication services with two simple goals for partner success: 

1. MAKE IT EASY TO SELL by eliminating all of the roadblocks of marketing, selling, billing, and supporting new communication services for your customers.
   
   Intermedia removes the complexities of becoming a partner by managing regulatory and tax issues for voice services on your behalf while integrating with ConnectWise Manage for billing and support.
    
2. MAKE IT PROFITABLE to build a new revenue stream while maintaining customer control.
   
   Your customers are looking ahead to provide their employee-base with the necessary communication tools that allow them to work from wherever and whenever − letting them prioritize creating those great customer experiences that increase customer loyalty and revenue.
   
   

   Intermedia Unite combines a feature-rich business phone system with video conferencing, chat, contact center, file sharing, texting, and more, with integrated mobile and desktop apps allowing for communication wherever possible. And they are all available on one integrated, secure, reliable, and easy-to-use platform.
   
   

   Unite also has an embedded archiving solution that automatically and securely preserves Unite chats, phone calls, SMS, voicemails, meetings, and more for a rolling 30 days at no charge.
   
   

   Retention can be extended for up to 10 years as necessary, with compliance features for verticals that need them.
   
   

With Intermedia Contact Center, your customers can manage their customer interactions more intelligently from just one platform.

• Customizable call flows and exceptional QA features help ensure more efficient interactions
• Integrate Contact Center with Unite to give frontline users immediate access to subject matter experts for faster resolution time
• Give customers more choices to interact with voice, chat, and e-mail queues combine into a single omni-channel experience
• AI-powered analytics and deep reporting help supervisors focus on the conversations with the biggest business impact.
• Integrate with systems of record to deliver real-time customer insights that allow faster, personalized customer interactions
• Easily engage customers with automated, two-way notifications via voice, SMS, and email.

“Intermedia remains an easy pick for our Editors’ Choice Award.”

Paul Ferril, Solutions Consultant, PCMag.com

See full review: https://www.pcmag.com/reviews/intermedia-unite

Intermedia Unite Named a CRN Product of the Year for Enterprise Collaboration Solution : Read The Award HERE