WatchGuard Cloud

ConnectWise Certified

Manage your full WatchGuard security stack directly in ConnectWise. Device sync, automated billing, and closed-loop ticketing keep your team in one place and your service delivery clean.

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ConnectWise Certified Integration

Integrated seamlessly with the ConnectWise platform.

This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification process, and receives tier 1 integration support.

Introduction

WatchGuard Cloud is the unified management platform behind WatchGuard's full security portfolio, covering network security, endpoint protection, identity, and MDR. From a single pane of glass, MSPs can deploy and manage security across all client accounts, monitor threats in real time, and generate reporting that supports QBRs and compliance conversations. Built for multi-tenant operations, it gives each client their own isolated environment while letting your team work efficiently at scale. The ConnectWise integration surfaces that operational data directly in your PSA, so device inventory, license status, alerts, and billing stay in sync without manual reconciliation.

Highlights

Close the Loop on Every Alert

Create, update, and close tickets automatically, reducing noise and manual work.

Keep Billing Aligned to Reality

Sync devices, licenses, and usage so agreements stay current and invoices stay accurate.

Delegate Without Losing Control

RBAC lets teams work across customers safely, without risking cross-tenant exposure.

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Security Built for How MSPs Actually Work

WatchGuard delivers enterprise-grade network, endpoint, identity, and MDR capabilities sized and priced for the SMB market. The difference is in the delivery: WatchGuard Cloud gives your team a single multi-tenant platform to deploy, manage, and monitor security across every client account, without the operational overhead that comes with stitching together point solutions.

A Partner Program Built Around Recurring Revenue

WatchGuardONE gives MSPs the pricing flexibility, tiered support, and go-to-market resources to build a predictable, margin-healthy security practice. Whether you're packaging security into a flat-rate managed service or billing per seat, the program is structured to grow with you.

Integrations That Fit Your Stack

WatchGuard connects natively with ConnectWise PSA delivering a purpose-built integration that automates billing, ticketing, and device management so your team spends less time on administration and more time delivering value to clients.

Closed-Loop Ticketing — WatchGuard alerts automatically create, update, deduplicate, and close ConnectWise tickets as conditions change.
Automated License Usage Sync — WatchGuard Cloud sends current license usage and allocation data into ConnectWise, helping keep agreements and billing aligned with actual consumption.
Automatic Device Synchronization — Firebox and access point information, including model, serial number, firmware, license type, and expiration data, can flow into ConnectWise.
Customer Account Mapping — WatchGuard Cloud accounts can automatically map to matching ConnectWise customers, with manual mapping available where needed.
Service-to-Product Mapping — ConnectWise services can be mapped directly to WatchGuard products, creating the foundation for automated recurring billing.
Cross-Customer Ticketing Rules — MSPs can configure PSA notification rules across multiple subscriber accounts instead of managing ticketing independently for every customer.