Documentation

Support

TimeZest's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.
If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the TimeZest team directly to resolve any issues.

User Reviews

• James Haggerty, Align Communications, Inc.
  TimeZest was such an easy and quick implementation. We've been using it for a few months and have hit the ground running. It's been a great product to help scheduling things quickly with our end users. Between the price and feature set, it was a no brainer for us!
  Date: 8/7/2023 10:16 AM
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• Adam Hollingsworth, Foxcube IT
  We love TimeZest! It makes it so easy to schedule time with our clients. Giving the onus back to the user to pick a time that's suitable for them instead of us constantly asking or trying to contact them to no avail.
  Date: 7/10/2023 5:42 AM
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• Nicole Kobriger, Amplitel
  TimeZest was one of the easiest implementations we have had and for that ease has had so much reward for our Service Desk Team. Rory was super helpful in working through using the tool and how to work with it's functions to be the best possible resource for the team in our processes. It took only minutes to train the team and we had almost immediate buy in from the staff and end users. What a seamless and simple solution!
  Date: 5/31/2023 11:25 AM
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• Eric Hoffmaster, Innovative Computing Systems, Inc.
  TimeZest is a wonderful product. We use it for both ad-hoc scheduling with our sales and account management teams, and ticket-based scheduling with our engineering teams. It has been easy to onboard, easy to use for both our clients and internal team, and we feel this was a stellar investment.
  Date: 5/1/2023 12:22 PM
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• Andy Espo, Call Andy! Macintosh Consulting
  Simply stated, TimeZest is the most elegant and inexpensive way to avoid the insane ping pong process of scheduling time with clients. It's a terrific product, a great value, and as developers, they're easily the most responsive to user feedback that I've ever encountered. The best tool/value we have by a wide margin!
  Date: 4/12/2023 1:55 PM
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• Michelle Wilder, Michelle - Integrity Technology Solutions
  TimeZest has been a wonderful addition to our organization and specifically to our client services coordinators. We are saving time by avoiding the constant back-and-forth with clients, our calendars reflect more accurate appointments rather than multiple holds of tentative time, and finally, we love the professional look and feel that this provides to our clients on our behalf! Thank you TimeZest!
  Date: 3/10/2023 11:55 AM
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• Angela Lacy, Blue Maven IT
  Timezest has simplified scheduling with end users for our team. We love it.
  Date: 2/27/2023 11:16 AM
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• Paul Forlini, ACE IT Solutions
  Timezest is a great product for MSPs looking to improve their efficient with scheduling. No more chasing down users to get in touch with them. Also the Microsoft teams integration is awesome for those hold teams call with clients. Great product that does what it's supposed to do well!
  Date: 2/27/2023 10:20 AM
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• Nabil Alanbar, Rose CTS
  TimeZest has been a sea change for our admin/dispatch staff. We pride ourselves on connecting the right tech to the right ticket to achieve ticket resolution with the least possible interruption to the end user, and that has always been a very manual process, until we got Time Zest. No complaints here.
  Date: 2/21/2023 8:17 AM
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• Tom Meltesen, MMIT Business Solutions
  We added TimeZest to assist with scheduling support times with our clients. It has been very helpful in reducing the amount of repeated tech calls when trying to get a hold of clients to work on their support tickets making our techs time more productive
  Date: 2/20/2023 11:42 AM
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• Mauro Cretari, CIO Landing
  We implemented TimeZest, and we must say, it has been a game-changer for us. This product has helped us save valuable time for our technicians and dispatchers by streamlining and automating several processes. The scheduling feature has been beneficial, allowing us to assign tasks to the right technicians based on availability, resulting in faster resolution times and better customer satisfaction.
  Date: 2/17/2023 10:58 AM
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• Melissa DeBeau, Skycomp Solutions
  TimeZest has been a great addition to our Service Team. Our clients love being able to select a time that works with their busy schedules and it reduces the amount of time it takes our technicians to play phone tag. TimeZest also offers great support and has answered every question we've had with speed and clarity! Definitely worth every penny.
  Date: 1/25/2023 12:43 PM
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• Matt McCarthy, Advanced Network Products, Inc.
  TimeZest has been the best tool we have implemented in the past few years. Clients that are hard to track down are now easily scheduled. We are now able to offer the same scheduling experience used by many of our clients and they love it.
  Date: 10/10/2022 8:20 AM
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• Claudia Kretschmann, AlphaKOR
  Timezest has been an awesome addition to our toolkit. It saves our Dispatch and Triage team tons of time! It has allowed our team to stop playing 'phone tag' with customers. Timezest is also constantly working to improve their product and adding new features which is great!
  Date: 9/23/2022 8:39 AM
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• Erin Perkins, RYC Business IT
  This tool is excellent, and the customer service has been nothing but exemplary. Having it work seamlessly in CW and send meeting requests to Outlook has made it much easier to keep track of appointments and engage with our Users. Looking forward to an Outlook plugin to more easily use the links that are not attached to a ticket!
  Date: 8/10/2022 1:44 PM
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• Carson Thompson, EC Managed IT
  The implementation of TimeZest has been incredibly easy, the support is top tier, and we immediately saw an increase to our customer experience. I would recommend using TimeZest for all MSPs using ConnectWise Manage.
  Date: 6/16/2022 10:58 AM
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• Tara Diskin, IMPACT Technology Group
  TimeZest has immensely helped our technician with scheduling. Instead of having to chase down clients to schedule, we can simply send out to the invite through our TimeZest CW plug-in and streamline the entire process.
  Date: 6/6/2022 10:23 AM
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• Ojanae Marshall, Altourage
  TimeZest has really changed the game for us. All the teams in our company have begun to use it from dispatch to tech team to projects and even our sales team. The implementation was pretty flawless. I also love the ability to get my questions answered daily quickly and often time with advice on how to elevate a process I am trying to implement.
  Date: 2/10/2022 10:26 AM
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• Rodion Silver, RedRock Information Security
  TimeZest truly streamlines the scheduling process and gives our clients the ability to schedule time with any member of a specific team, or several specific resources, all based on their availability in Manage. This flexible tool works beyond support sessions - think QBRs, sales, after-hours maintenance, project work, appointments with your clients’ other vendors, and so on. Kudos to the TimeZest team for creating this solid product that is equally appreciated by our team and our clients!
  Date: 11/17/2021 8:56 PM
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• Carl Schneider, Common Angle Inc.
  TimeZest has been a game-changer for us. Before implementation, we had techs who would spend half their day placing follow-up calls, leaving messages, sending emails, just trying to connect with users. The free trial made sense and onboarding process was smooth. All the sensible options you'd want, little-to-no cruft. By the end of the first week, we knew we had to stick with the product. We use a central dispatch team, and TimeZest is a win for both them and the tech team.
  Date: 7/28/2021 11:10 AM
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• Aaron Lyons, Expedient Technology Solutions
  We have been playing the phone tag game with our clients for years but that has significantly reduced since implementing TimeZest. They have put a TON of thought into their product and it really shows. In addition to that, they've got a lively community that they listen to and are constantly adding additional features based on their feedback. Highly recommend and very thankful we found them!
  Date: 3/10/2021 3:33 PM
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• Brandon Bowers, ZenTek Data Systems
  Helps streamline communication with customers and the integration with Teams now is great. TimeZest really helps minimize the back/forth emails and getting a time quickly scheduled that works well with your customer. Very happy witht he solution.
  Date: 3/10/2021 12:32 PM
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• Jesse Smith, Smart Dolphins IT Solutions
  Timezest has been an excellent addition to our toolset. It greatly improves the experience for our clients who can book time with us on their own schedule, while also taking away a lot of manual dispatching work on our end.
  Date: 3/10/2021 11:44 AM
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• Kent Schumann, MLS Technology Group
  We've been using TimeZest for almost a year now. And I can honestly say that it has been fantastic to enable our clients to schedule time with us. We've reduced incoming phone calls because clients know exactly when we are scheduled to talk with them. The TimeZest product is extremely solid and constantly evolving with useful additions. And their support is very good, though fortunately, we've only needed to contact them on very rare occasions. Highly recommend.
  Date: 2/23/2021 1:19 PM
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• Mona Palmer, PCS
  Recently implement TimeZest and can already tell that this is going to be life changing for our support team. No more wasting time trying to get our clients tickets scheduled for support. Easy to setup, easy to test, easy to train. TimeZest support is awesome!
  Date: 2/23/2021 7:56 AM
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• Garrett McCleary, More Power Technology Group
  TimeZest has been a huge asset for us. We have a ton of back and forth with clients, sales meetings, QBRs and potential new employees. TimeZest has taken out a ton of that administrative nightmare of the back and forth and has allowed us to spend our time in more productive ways. It's inexpensive for the power that it has and is a game changer for dispatch/scheduling!
  Date: 1/18/2021 11:37 AM
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• Frederick Pageau, LPR Technologies inc.
  TimeZest help us to save so many time and reschedule occurance to help customer... this tools is the one we need a long time ago, I don't know why we didn't add to ConnectWise Manage before ! At lease a couple of hour to configure and test and it's running. Thanks !
  Date: 1/17/2021 8:35 AM
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• Diana Scott, BlueCastle IT Solutions LLC
  Incredibly easy to implement in Connectwise Manage. So simple and streamlined but then a huge impact on ticket management and scheduling. Given it's reasonable pricing, TimeZest is a no brainer for any company using Connectwise Manage.
  Date: 1/14/2021 8:20 AM
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• Joshua Jones, Unicom Technologies, Inc.
  TimeZest is the best! We have seen immediate value from the tool and it has helped our service desk serve clients more effectively by removing one of our largest pain points. Removing the game of schedule tag from our support process allows us to serve our clients more effectively since they are already busy busy enough. One of our goals as a good partner is to remove any time they spend on IT and this helps us meet that goal more effectively. Thank you TimeZest!
  Date: 1/7/2021 11:50 AM
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• Reuben Kamp, Darkhorse Tech, Inc.
  Love it! Came from Calendly, this system is so much more seamless.
  Date: 1/6/2021 10:16 AM
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• Iman Oskoorouchi, TruAdvantage
  This product was life-changing for us! For years we have been looking for a way to stop the time that gets wasted by us having to chase users to find a time to connect help them. We tried using different tools out there, however, a tool that is built for ConnectWise was exactly what we needed and at last, we have that with TimeZest!
  Date: 12/29/2020 7:25 PM
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• Noah Weir, DKBInnovative, LLC
  We're relatively new to TimeZest yet, but we've been using it to schedule our hard to peg down users. Instead of our techs having to manually reach out every day or so, we set TimeZest to schedule and let it do its thing. Really nice to be able to not worry about it and you can also have it close the ticket after so many days of no response. Big time saver there and really loving it so far.
  Date: 12/28/2020 10:30 AM
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• Dylan Hodge, Daxtech IT Solutions
  TimeZest is the answer we've been waiting for. I am in sales and have been using various third party tools to schedule meetings with clients and prospects which worked ok but lacked the CRM integration. TimeZest integrates perfectly, allowing you to invite people directly from within ConnectWise Manage and it shows the communication within the internal notes of the ticket. Love the simple and easy to interface of the booking tool.
  Date: 12/22/2020 11:21 AM
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• Stacy Gilman, KCS Technologies, DBA Seltek
  This has been the easiest thing we've ever implemented, and wish we had done it sooner. It's very customizable and easy to use. The onboarding support exceeded my expectations with personal check-ins and implementation suggestions. The TimeZest team is top notch!
  Date: 12/14/2020 11:00 AM
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• Kevin Hubbard, SIRKit Ltd
  I have recommended this product to many of our fellow MSPs. It's an outstanding product, so much so that ConnectWise themselves have started using it. I can't think of a better endorsement than that. They are quick to implement new features and always take a partner's feedback. Such a great company to work with.
  Date: 12/7/2020 2:58 PM
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• Kody Williams, Sundog
  TimeZest is a great addition to our organization. We have seen faster response times from our clients and is definitely saving ourselves time with scheduling. If your looking for ways to get your clients needs fixed faster, TimeZest is a great tool todo that.
  Date: 12/7/2020 12:08 PM
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• Logan Fernandes, KSM Consulting
  We're really excited to use TimeZest. We've had a longstanding issue with our techs having to do "the dance" with clients when it comes to scheduling time - you know what I mean: shooting an email to the client with "when would be a good time...?" and them replying "how about noon?" but they don't see the email until after noon and miss the appointment - it goes on and on. This has really helped us put a stop to that and hopefully will help us step up our game!
  Date: 12/7/2020 11:56 AM
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• Logan Fernandes, KSM Consulting
  We're really excited to use TimeZest. We've had a longstanding issue with our techs having to do "the dance" with clients when it comes to scheduling time - you know what I mean: shooting an email to the client with "when would be a good time...?" and them replying "how about noon?" but they don't see the email until after noon and miss the appointment - it goes on and on. This has really helped us put a stop to that and hopefully will help us step up our game!
  Date: 12/7/2020 11:56 AM
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• Seth Fowler, M3 Technology Consultants
  TimeZest is an amazing tool that is helping us on two fronts. We had an issue with our helpdesk wasting a tremendous amount of time reaching out to clients and getting no response and then having to follow up. TimeZest resolves that issue! We also thought about the fact that we were dictating to our clients when we would work on their issue. This puts the client in control of their issue, by telling us when they are free. This is a great tool and I couldn't recommend it enough.
  Date: 12/7/2020 10:08 AM
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• Daniel Smith, Qualityip
  Easy to use, makes scheduling with clients a breeze. Great app.
  Date: 12/7/2020 10:05 AM
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• Yasmin Harvey, Fastcom
  TimeZest is a recent addition to our company and has been very easy to set up and integrate into our company. Customer Support is very helpful and fast.
  Date: 12/6/2020 5:25 PM
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• Jackie Oliva, Manhattan Tech Support
  One of the best things we have done for our Service desk.
  Date: 7/6/2020 12:46 PM
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• Pepita Dinnebier, Optimus Systems
  TimeZest has been a wonderful addition to our way of doing things! It comes with many benefits to both our team internally as well as to our clients, and it is easy to setup / administer. The team at TimeZest has been super responsive and helpful and there are many more cool things to come!
  Date: 6/18/2020 6:32 PM
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• Steve Pollak, ComputerXpress
  TimeZest is proving to be very useful for our company. As with all software, there are always additional features that would be helpful and I hope to see them in the future. It gets 4 stars because it does not allow us to be in better control of our schedule. By allowing customers to schedule anytime, you can end up with schedules that are in efficient. Would also like to be able to control schedule window based on location to make travel more efficient.
  Date: 6/17/2020 11:33 AM
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• Elena Henderson, Netitude Ltd
  We've been using Connectwise for about 6 years, with a full time dispatcher for the last 2. This has been a great addition, huge benefits to customers and techs alike in terms of time saving. Super easy to integrate and use as well, and the team at TimeZest have been hugely responsive to any queries and take on suggestion readily.
  Date: 6/11/2020 8:38 AM
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• Becky Cozzone, FocusPlanIT
  TimeZest has become an essential tool for our team. It's eliminated the tag game of back and forth emails or phone calls when scheduling. The integration with Manage keeps all the pertinent information in one spot for anyone to reference. The tool was great upon product launch and keeps getting better with each new feature. Excellent product from and excellent team!
  Date: 5/21/2020 4:48 PM
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• Greg Caplan, Dovetail IT Support
  As a new user on ConnectWise - we went live on the platform on March 1 - we were contending with a lot of WFH issues for clients in lockdown and saw a 300% increase in tickets. Timezest made this manageable for us and easier for our clients to schedule their time as well. It is now a critical part of our workflow - we love it!
  Date: 4/30/2020 7:19 AM
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• Colby Rogness, Complete Network Integration
  TimeZest is a MUST for any service team that operates at scale. It has a very wide range of applicability across teams and enables automation of key business processes that aren't possible with vanilla Manage. TimeZest is lightening fast and snappy. After a few back-and-forths trying to get a time scheduled, you'll wish you had TimeZest. There's really no looking back.
  Date: 4/28/2020 11:24 AM
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• Kevin Schofield, First Class Networks
  Easy and reliable, works like just like I thought it should. The only improvement I can think of would be the ability to select one out of multiple people corresponding on the ticket to send a time zest to. Otherwise it's been a massive improvement to productivity.
  Date: 2/20/2020 9:15 AM
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• Dustin Dodd, Connectwise
  I enjoy TimeZest so far. It is very convenient to send meeting invites to clients and then get a confirmation to when they have accepted the request. I have one suggestion though, allow the request to go to people cc'ed on tickets along with the main contact. Currently is only gets sent to the main contact and usually they are not the only person that needs the meeting confirmation.
  Date: 2/19/2020 10:44 AM
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• Eugene Vinar, CTS
  TimeZest is a wonderful addition to the Service Delivery team at CTS. It has significantly cut down the number of interactions required to schedule time with a client. The implementation and usage of TimeZest is ridiculously simple. Overall, my favorite part is the support provided by Brad and team. The turnaround time on bug fixes and feature implementation is above our expectations!
  Date: 2/5/2020 10:40 AM
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• Nick Moutos, XFER Communications
  A solid product so far. It seems to do the job. We will see moving forward how well it performs for our needs.
  Date: 2/5/2020 10:10 AM
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• Craig Rabe, First Class Networks
  TimeZest has solved a longtime issue that we have had scheduling time for our techs with our clients. TimeZest has simplified the scheduling for our techs and has made us more efficient and our clients happier.
  Date: 2/5/2020 9:27 AM
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• Chris Pritchard, Connected Platforms
  TimeZest is a great addition to our helpdesk. We spend less time chasing clients to schedule a time. They can see when we're available and choose the best time for them. Definitely recommend TimeZest to anyone wanting to make scheduling with clients efficient and easy!
  Date: 2/4/2020 7:38 PM
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• Simon Herzig, Novus IT
  No brainer, we checked it out via the trial and we didn't have to think about it. Great tool!
  Date: 2/4/2020 6:43 PM
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• Steven Pena, etop Technology
  I continue to use TimeZest. This tool is something i utilize all the time. Its so hard to get in contact with people on a consistent basis. This allows me to work other tickets and allow users to schedule on their own time. So helpful. I wish every company used it.
  Date: 2/4/2020 5:37 PM
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• Josh Campbell, XFER Communications Inc.
  TimeZest is a great tool for CW Manage. It has saved us all so much time with scheduling and our clients love this. We don't have to play phone tag with a user to try and set a time to work on their issue. TimeZest keeps coming out with new features too.
  Date: 2/4/2020 5:32 PM
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• Marc Kneeshaw, Alliance Business Technologies
  TimeZest has been great for lining up sales call's for clients that are 'always busy'. It really does save everyone's time.
  Date: 2/4/2020 5:32 PM
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• Patrick Williams, Just Solutions
  I love Time Zest, it allows me to work with our clients to facilitate a great service experience. It is an absolute must in the MSP world.
  Date: 2/4/2020 5:16 PM
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• Richard Keys, F1 Solutions Inc
  Great product, so many times you have called or emailed someone to arrange a time, or put a ticket waiting on client. 2 clicks, TZ appointment sent out, customer usually responds pretty quickly and instant fixed appointment in your schedule is ready and waiting. Vendor is also responsive to changes/additions/improvements. Overall highly recommended
  Date: 2/4/2020 5:15 PM
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• Leigh Jones, Stack Advisors
  TimeZest just keeps getting better - love the new rescheduling feature. Now that client can reschedule on their own - get notified it was changed and see the schedule updated on Manage calendar to the new day/time.
  Date: 2/4/2020 5:14 PM
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• Jeff Babb, Hilltop Consultants
  We just started using this tool and it is great so far! Customizable to ensure certain times are never used (like the first or last 30 minutes of your schedule) and great way to ensure the client is responsible for the time they select. Been working great across the board
  Date: 1/28/2020 10:29 AM
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• Jordan Wilson, Nocwing
  TimeZest has proven to be a very useful tool for scheduling our onsite visits and project work. The clients seem to really like being able to have total control over scheduling without having to have any back and forth to determine what times work best for everyone. It also makes life easier for our techs because now they don't have to play phone tag to get things scheduled.
  Date: 1/27/2020 12:08 PM
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• Zachary Foote, Adnet
  Solid integration. Great help in getting clients to pick times and dates to work on tickets that have been open longer than a day. Helps with the pesky ignoring emails/messages users as well.
  Date: 1/27/2020 11:09 AM
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• Kevin Fraley, ERGOS Technology Partners
  TimeZest is great addition to our stack. It allows me to have my clients choose what time works best for them seamlessly. Not only has it integrated easily it has save me so much time with communication with the end users.
  Date: 1/27/2020 10:54 AM
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• David VanderMeulen, Professional Computer Management Inc.
  TimeZest is helping us with a simple problem - getting in touch with users at a specific time - when THEY want. TimeZest lets them pick the time, and schedules the technician. Great job TimeZest!
  Date: 1/27/2020 10:47 AM
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• David Tapper, Savant CTS
  This has become a game changer for us. Our clients have been giving overwhelmingly positive feedback!
  Date: 1/27/2020 10:40 AM
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• Jason Slagle, CNWR
  Timezest is awesome. We used to use things like doodle or calendly to do this, but the simple integration into connectwise and the affordable pricing make this a no brainer!
  Date: 1/20/2020 4:35 PM
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• Bill Stucklen, Stack Advisors
  What a great job by the TimeZest Team! Interaction with our clients is key to a successful engagement, and TimeZest means fewer missed meetings and a more significant benefit to our clients.
  Date: 1/14/2020 12:17 PM
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• Wayne Pedersen, Maumee Geeks
  We love using TimeZest! It truly saves time. The dev team also are coming out with regular, useful updates. Love the product!
  Date: 1/14/2020 12:00 PM
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• Don Bentz, Visionary 360, Inc.
  TimeZest has all the features of most of the big name scheduling systems, but integrated with ConnectWise Manage. This automation streamlines your process whether Sales or Service. Innovators, and constantly adding new features.
  Date: 1/13/2020 2:21 PM
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• Taylor Jones, Stratosphere Networks
  Time Zest's integration with Connectwise Manage allows us to schedule times with clients quickly and easily. This also helps improve the efficiency of our processes and decreases the amount of phone tag that needs to be played trying to get ahold of a client
  Date: 1/13/2020 12:38 PM
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• Erin Stelter, Stratosphere Networks
  TimeZest has removed the headache of back-and-forth emails attempting to connect with our clients. This is a brilliant tool which is improving efficiency for many departments in our organization. Very little setup time and extremely easy to manage. We are so happy with TimeZest!
  Date: 1/13/2020 12:26 PM
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• Sam Franklin, Aldridge
  Timezest is definitely a great change in the way we coordinate with our clients. A huge help in eliminating the back and forth phone tag that happens all too often.
  Date: 1/13/2020 12:16 PM
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• Mitch Perkins, Comtronics
  We were having a difficult time getting in touch with customers that had called in outside of our office hours, so we implemented TimeZest to allow those customers to schedule a time to speak with Support. It has helped us speed up the time it takes for our customers to get service, and for that, we love it!
  Date: 1/13/2020 11:44 AM
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• Justin Lenkey, Argyle IT Solutions
  TimeZest is fantastic. Its saves our team time tracking down people who won't respond and places the scheduling responsibility back with the client. The Ad Hoc scheduling is a great new feature. These guys continue to innovate!
  Date: 1/13/2020 11:27 AM
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• DIS Tech (JK), JKTS
  Great product for scheduling appointments with clients & requesting that the client select a date. Great tool for notifications & even better with new updates.
  Date: 1/13/2020 11:23 AM
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• Calvin Johnson, FocusPlanIT
  TimeZest has been a great tool for us. As a Consultant focused on Billable time the ability to let the customers schedule out their own time and be able to instantly adjust my available time on Manage is extremely valuable. The new reschedule feature is super helpful as well.
  Date: 1/13/2020 11:15 AM
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• Jessica Paxton, TelWare
  TimeZest does exactly what we need it to. TimeZest integrate seamlessly into ConnectWise and is our way to schedule with customers easily. Not only are they quick with support, but they're also evolving based on feedback from customers. Subbmitting ideas and seeing them added to the platform really shows that they are commited to making a great product.
  Date: 1/13/2020 11:11 AM
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• William Young, Bering MckinLey
  TimeZest is a fabulous tool that is going to streamline our client's ability to schedule meetings with us.
  Date: 1/13/2020 11:10 AM
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• Wayne Edgar, F1 Solutions
  TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features so it is getting even better!
  Date: 1/13/2020 11:09 AM
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• Darrin Piotrowski, Rent-A-Nerd, Inc.
  Great product, easy to use and configure. They roll out feature updates and fixes rather quickly too!
  Date: 1/13/2020 11:08 AM
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• Jon Shults, Binnacle Technologies, LLC
  It's a pretty great tool that makes it much easier to schedule something with clients. They're very open to feedback and have improved the product immensely since its first launch.
  Date: 1/13/2020 11:06 AM
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• Jason Romer, Charter Technology Solutions
  We always struggled with the back and forth volleys to our client base of trying to nail down an appointment, not to mention the need to send calendar appointments. With TimeZest, this is no longer an issue. The team over there are incredibly bright and are adding features on a regular basis. They really listen to their client base. A must have for anyone using CW Manage to interact with clients!
  Date: 1/13/2020 11:05 AM
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• Steven Pena, eTop Technology
  TimeZest has been wonderful. At times it is difficult to reach people or coordinated times to get some servicing done and TimeZest makes its so effortless for users to schedule a time to get some assistance. Its such a good time saver and amazing tool.
  Date: 12/18/2019 6:49 PM
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• Kevin Hubbard, Yardstick Technologies
  Since we have implemented TimeZest our time spent schedule techs has drastically been reduced. We've also used it to improve our escalation procedure and really streamline our service delivery. Outstanding product!
  Date: 12/18/2019 3:03 PM
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• Martina Haskins, EpiCenter
  TimeZest offers a great solution for resolving scheduling ping pong, and it works seamlessly with your calendar in CW Manage. They are constantly adding more features, and we look forward to seeing the product grow! Well done, team!
  Date: 12/18/2019 11:50 AM
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• Joel Harsevoort, Professional Computer Management
  TimeZest has been an excellent addition to our tool set, providing simple and effective scheduling for our HelpDesk and our higher tier techs. Also, it has been effective for our Sales Team in scheduling meetings with clients. I would recommend TimeZest to anyone who is tired of phone tag and lingering tickets.
  Date: 12/17/2019 10:12 AM
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• Shannan Jones, Cybersite Solutions Pty Ltd
  Timezest has made our techs life easier by saving them the time of chasing after users, instead they send a simple booking and the user gets to choose a time that suits them. Happy techs and happy users!
  Date: 12/17/2019 9:52 AM
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• Richard Andrews, Aurora IT
  Awesome product. Early adopter and these guys have developed all requests for changes. My team use to save ping pong calls with teachers and has saved both time and frustration from both sides. Great value considering the time saved.
  Date: 12/16/2019 6:56 PM
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• Chris O'Hearn, Revotech Networks
  Timezest has saved us countless hours in client scheduling. Their dev team has been prompt with fixing issues as they come up. Overall a fantastic addition to Connectwise.
  Date: 12/16/2019 5:12 PM
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• Thomas Fox, Tech Experts
  We had the opportunity to work with the TimeZest team during their beta and have watched the product mature into a game changer for any busy MSP. It reduces the hassle of constant back and forth (or worse, leaving voicemails) trying to get a remote session or onsite scheduled. You can't go wrong by adding TimeZest to your toolset.
  Date: 12/16/2019 5:08 PM
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• Amy Jahraus, Marco
  The guys at TimeZest just keep enhancing their product, and the pace of development is fantastic! Adding the ability to schedule teams & further customize appointment types, email communications, the customer web page only continues to add value to the TimeZest product & make our relationship even more "sticky". Keep it up!!
  Date: 12/16/2019 5:02 PM
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• Heather Penick, ITCubed
  TimeZest has been a very effective tool for our service team. The best part is how automated this process is. Everything updates (status, resource, internal notes) on it's own without any of our team having to circle back to do any work. This is a great platform and we're very pleased with how it has improved our workflow.
  Date: 12/16/2019 4:44 PM
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• Kayla Carline, Immense Networks
  After testing timezest for several months I can say it is a great tool to keep the ball in the clients court. It allows communication without badgering. I appreciate being able to reach out to our clients as a dispatcher, without pestering them.
  Date: 12/16/2019 4:39 PM
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• Sean Lamm, Switchfast Technologies
  Since implementing TimeZest, we're receiving great feedback from users who value being able to directly pick a time that works with their availability. Technicians and intake team members report that the whole process is smooth and polished, and frustration resulting from missed connections is down across the board. Still expanding this to more of our customer base, but couldn't be more thrilled so far!
  Date: 12/16/2019 4:32 PM
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• Richard Ericksen, Xantrion
  TimeZest has been a game changer for dispatch. It's the holy grail of promising hard call back times, and our clients love being able to work out of Outlook and know when to expect us to dial in and help them. 10/10, would implement again :)
  Date: 10/20/2019 10:52 PM
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• Dan Baird, paronubi
  This is the best add-on you can buy for ConnectWise Manage. Easy to setup and a dream to use. In addition the TimeZest team has been quick to add features and improvements. Can't imagine life without it now!
  Date: 10/19/2019 3:50 PM
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• Dave Blake, SWAT Systems
  If you use ConnectWise Manage for support/ticketing, you should be using TimeZest. This product pays for itself with saved engineer time and then there is increased client satisfaction as a cherry on top. It's rare that a product with such tight integration comes along and fills a need in the core product like TimeZest. I highly recommend the product and would not be shocked to see ConnectWise try to acquire it and integrate it into their stack at some point.
  Date: 10/17/2019 11:23 AM
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• Thomas Fox, Tech Experts
  Where has TimeZest been all my life?! GONE are the days of playing phone and/or email tag in order to get a remote session scheduled. Brad and the TimeZest team have built the perfect scheduling solution - it is fast, efficient, and just works!
  Date: 10/16/2019 3:16 PM
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• Victoria Tovar, ERGOS Technology Partners, Inc.
  Our experience with TimeZest has been fantastic from initial setup through to the client experience. The team is very helpful and their tool has in fact help streamline ticket scheduling, we were seeing an average of 5 attempts to connect with a contact on tickets that required end-user interaction that were not submitted by calling in, now we are seeing more traction with scheduling appointments by the use of TimeZest. Clients are loving it.
  Date: 10/16/2019 3:10 PM
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• Kayla Carline, Immense Networks
  This tool has been great for our clients that travel often. With all the travel and timezone differences, this has completely resolved that headache of scheduling. As dispatcher, I love being able to get our clients what they need on their time without having to hound them with repetitive phone calls and emails. This puts the ball in their hands and allows them to have more control!
  Date: 10/10/2019 10:23 AM
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• Richard Ericksen, Xantrion
  TimeZest looks to be a game changer for us. We're still at toe in the water phases, but has been a success so far, and we will lean fully into it as new features (team scheduling, etc) come online. 10/10
  Date: 10/9/2019 2:08 PM
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• Bas Van Nunen, Alliance Business Technologies
  Simple. Elegant. Functional. There are probably hundreds of ConnectWise "add-ons" and while they all aim to make our lives easier, TimeZest actually delivers 100%. This solution replaces CW's own quirky meetings scheduling and does it well. Clients love it and staff do too. Eventually this will allow us to actually get rid of the dispatcher role and have this function be performed by autonomous engineers. Brad, Jamison and Jason are a pleasure to work with, very attentive to feedback.
  Date: 10/8/2019 5:27 PM
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• Amy Jahraus, Marco
  Brian Walz, Data Collection Supervisor @ Marco: TimeZest has greatly enhanced our ability to schedule time with customers and coordinate when it works for both of our schedules. It allows us to set when our techs are available for best coverage and prevents the constant back and forth phone tag to get the issue resolved. It is still new for us, but has already provided some very impactful efficiencies.
  Date: 10/8/2019 2:47 PM
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• Amy Jahraus, Marco
  TimeZest is a long overdue solution to the phone & email-tag game that technicians, schedulers & dispatchers play every day, trying to coordinate dates & times that work for both our customers & our staff! The partner base has been begging for this, and the guys at TimeZest came through, so quickly, in developing & continuing to enhance their tool. They're attentive and responsive to their customers, listening to our challenges & continually developing TimeZest to meet our needs. Thanks Guys!
  Date: 10/8/2019 1:57 PM
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• Bill Ramsey, Soteria Technology Solutions
  Great addition to our toolkit that allows our partners to choose what times are convenient to them, during times that we are available. Support is super responsive and readily accepts feedback for enhancements.
  Date: 10/8/2019 1:20 PM
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• Bill Black, FocusPlanIT
  This is an excellent enhancement to Manage. We are able to send out scheduling requests through the ticket, which is a comprehensive way to keep everything in the ticket. No more back and forth emails or phone calls to schedule.
  Date: 10/8/2019 1:10 PM
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• Rex Frank, Sea-Level Operations
  It's an honor to write the 1st review! We initially tried TimeZest and figured it would be a test, but before we knew it all of our coaches were using it as part of our normal processes. Simple and Elegant. I'm looking forward to more of the road map items coming to life!
  Date: 10/8/2019 1:10 PM
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• Joe Choiniere, IT Support RI / SNECS
  We've been using TimeZest now for a little over 3 weeks. During this time our 1st Response Rate of closure has increased 10% as clients are now selecting the time that is best for them. This has had an added affect of increasing our daily Kill Rate as technicians are wasting less time calling unavailable clients and are able to resolve tickets quicker. TimeZest has been a great addition to our tool kit!
  Date: 10/8/2019 1:00 PM
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• Jeromy Mallory, Blue Layer
  We have been using TimeZest since it first came out, and it has been a life-saver. It has allowed our tech's to stop playing 'phone tag' with our customers, which translates into more tickets closed. The customers enjoy it, because TimeZest allows them the control they want in dictating when they have time to work on the problem. Look, the best solution to the problem is hiring a lot more people. The next best solution is TimeZest.
  Date: 10/8/2019 12:59 PM
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• Eric Allerton, Palecek Consulting Group
  We've been waiting for Connectwise to release their internal scheduling tool for years. It seems like that answer is actually TimeZest! Since we started using it, a lot of our operational black-holes have been resolved. Getting a hold of an enduser to schedule a time to work with them has never been easier, and our clients love it too! And with an active and focused recommendations forum, I'm excited to see what features are released next!
  Date: 10/8/2019 12:52 PM
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• Scott Wilson, Stack Advisors
  Since implementing TimeZest, our team has been able to reduce the headache of scheduling time with our clients. So happy that the TimeZest team made this happen for ConnectWise! Having used support a few times, we've had a great experience with quick turnaround time and thurough useful answers to our questions. I couldn't recommend TimeZest higher!
  Date: 10/8/2019 12:51 PM
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• Leeanna ONeill, SNECS, LLC
  TimeZest is a wonderful addition to our service team! We've been using it for about a month and we're finding about 50% of our clients are utilizing it already. This is great for the busy office manager or CEO that has a very limited amount of time to get their issues worked on without interrupting their work day. Also, the team at TimeZest is constantly adding more features. 100% worth every penny!
  Date: 10/8/2019 12:49 PM
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