You must be signed in to the ConnectWise University.
After signing in, we'll redirect you back here.

Sign In to Connectwise University

You must be signed in to the ConnectWise University to continue purchase.
After signing in, we'll redirect you back here.

Sign In to Connectwise University

Product Overview

TimeZest is scheduling at its best, empowering your clients to find and book times that work for them. Choices are made based on real-time availability, confirmed with calendar invites, and followed up with non-invasive reminders. Tickets are updated automatically, streamlining your ticketing workflow and scheduling for faster resolutions and happier clients. With TimeZest, it’s never been easier to schedule. 

                     

Scheduling Request  – When your team is ready to schedule with a client, they decide how much time will be needed and use the TimeZest Pod to kick off the scheduling request right from the ticket.
 
 


Invitation–
TimeZest shares a scheduling link with your client, inviting them to choose the time that best suits them. Times are based on your team member’s real-time availability, company’s regular working hours and holiday schedule.
 
 

Once scheduled, TimeZest sends your client a confirmation email and calendar item, updates the ticket status in ConnectWise Manage, and allocates your staff as a ticket resource. Oh, and we update the ticket’s internal notes along the way so everybody knows exactly what’s going on.

See how easy client scheduling is with TimeZest:



TimeZest TimeZest 2
 

Integration

ConnectWise Manage ConnectWise Manage

Documentation

Only registered users can view documentation.
After signing in, we'll redirect you back here.

Login to Connectwise University

Support

TimeZest's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.
If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the TimeZest team directly to resolve any issues.

User Reviews

  • Richard Ericksen, Xantrion
    TimeZest has been a game changer for dispatch. It's the holy grail of promising hard call back times, and our clients love being able to work out of Outlook and know when to expect us to dial in and help them. 10/10, would implement again :)
    Date: 10/20/2019 10:52 PM
    Was this review helpful? Yes No (0/0)
  • Dan Baird, paronubi
    This is the best add-on you can buy for ConnectWise Manage. Easy to setup and a dream to use. In addition the TimeZest team has been quick to add features and improvements. Can't imagine life without it now!
    Date: 10/19/2019 3:50 PM
    Was this review helpful? Yes No (0/0)
  • Dave Blake, SWAT Systems
    If you use ConnectWise Manage for support/ticketing, you should be using TimeZest. This product pays for itself with saved engineer time and then there is increased client satisfaction as a cherry on top. It's rare that a product with such tight integration comes along and fills a need in the core product like TimeZest. I highly recommend the product and would not be shocked to see ConnectWise try to acquire it and integrate it into their stack at some point.
    Date: 10/17/2019 11:23 AM
    Was this review helpful? Yes No (0/0)
  • Thomas Fox, Tech Experts
    Where has TimeZest been all my life?! GONE are the days of playing phone and/or email tag in order to get a remote session scheduled. Brad and the TimeZest team have built the perfect scheduling solution - it is fast, efficient, and just works!
    Date: 10/16/2019 3:16 PM
    Was this review helpful? Yes No (0/0)
  • Victoria Tovar, ERGOS Technology Partners, Inc.
    Our experience with TimeZest has been fantastic from initial setup through to the client experience. The team is very helpful and their tool has in fact help streamline ticket scheduling, we were seeing an average of 5 attempts to connect with a contact on tickets that required end-user interaction that were not submitted by calling in, now we are seeing more traction with scheduling appointments by the use of TimeZest. Clients are loving it.
    Date: 10/16/2019 3:10 PM
    Was this review helpful? Yes No (0/0)
  • Kayla Carline, Immense Networks
    This tool has been great for our clients that travel often. With all the travel and timezone differences, this has completely resolved that headache of scheduling. As dispatcher, I love being able to get our clients what they need on their time without having to hound them with repetitive phone calls and emails. This puts the ball in their hands and allows them to have more control!
    Date: 10/10/2019 10:23 AM
    Was this review helpful? Yes No (0/0)
  • Richard Ericksen, Xantrion
    TimeZest looks to be a game changer for us. We're still at toe in the water phases, but has been a success so far, and we will lean fully into it as new features (team scheduling, etc) come online. 10/10
    Date: 10/9/2019 2:08 PM
    Was this review helpful? Yes No (0/0)
  • Bas Van Nunen, Alliance Business Technologies
    Simple. Elegant. Functional. There are probably hundreds of ConnectWise "add-ons" and while they all aim to make our lives easier, TimeZest actually delivers 100%. This solution replaces CW's own quirky meetings scheduling and does it well. Clients love it and staff do too. Eventually this will allow us to actually get rid of the dispatcher role and have this function be performed by autonomous engineers. Brad, Jamison and Jason are a pleasure to work with, very attentive to feedback.
    Date: 10/8/2019 5:27 PM
    Was this review helpful? Yes No (0/0)
  • Amy Jahraus, Marco
    Brian Walz, Data Collection Supervisor @ Marco: TimeZest has greatly enhanced our ability to schedule time with customers and coordinate when it works for both of our schedules. It allows us to set when our techs are available for best coverage and prevents the constant back and forth phone tag to get the issue resolved. It is still new for us, but has already provided some very impactful efficiencies.
    Date: 10/8/2019 2:47 PM
    Was this review helpful? Yes No (0/0)
  • Amy Jahraus, Marco
    TimeZest is a long overdue solution to the phone & email-tag game that technicians, schedulers & dispatchers play every day, trying to coordinate dates & times that work for both our customers & our staff! The partner base has been begging for this, and the guys at TimeZest came through, so quickly, in developing & continuing to enhance their tool. They're attentive and responsive to their customers, listening to our challenges & continually developing TimeZest to meet our needs. Thanks Guys!
    Date: 10/8/2019 1:57 PM
    Was this review helpful? Yes No (0/0)
  • Bill Ramsey, Soteria Technology Solutions
    Great addition to our toolkit that allows our partners to choose what times are convenient to them, during times that we are available. Support is super responsive and readily accepts feedback for enhancements.
    Date: 10/8/2019 1:20 PM
    Was this review helpful? Yes No (0/0)
  • Bill Black, FocusPlanIT
    This is an excellent enhancement to Manage. We are able to send out scheduling requests through the ticket, which is a comprehensive way to keep everything in the ticket. No more back and forth emails or phone calls to schedule.
    Date: 10/8/2019 1:10 PM
    Was this review helpful? Yes No (0/0)
  • Rex Frank, Sea-Level Operations
    It's an honor to write the 1st review! We initially tried TimeZest and figured it would be a test, but before we knew it all of our coaches were using it as part of our normal processes. Simple and Elegant. I'm looking forward to more of the road map items coming to life!
    Date: 10/8/2019 1:10 PM
    Was this review helpful? Yes No (0/0)
  • Joe Choiniere, IT Support RI / SNECS
    We've been using TimeZest now for a little over 3 weeks. During this time our 1st Response Rate of closure has increased 10% as clients are now selecting the time that is best for them. This has had an added affect of increasing our daily Kill Rate as technicians are wasting less time calling unavailable clients and are able to resolve tickets quicker. TimeZest has been a great addition to our tool kit!
    Date: 10/8/2019 1:00 PM
    Was this review helpful? Yes No (0/0)
  • Jeromy Mallory, Blue Layer
    We have been using TimeZest since it first came out, and it has been a life-saver. It has allowed our tech's to stop playing 'phone tag' with our customers, which translates into more tickets closed. The customers enjoy it, because TimeZest allows them the control they want in dictating when they have time to work on the problem. Look, the best solution to the problem is hiring a lot more people. The next best solution is TimeZest.
    Date: 10/8/2019 12:59 PM
    Was this review helpful? Yes No (0/0)
  • Eric Allerton, Palecek Consulting Group
    We've been waiting for Connectwise to release their internal scheduling tool for years. It seems like that answer is actually TimeZest! Since we started using it, a lot of our operational black-holes have been resolved. Getting a hold of an enduser to schedule a time to work with them has never been easier, and our clients love it too! And with an active and focused recommendations forum, I'm excited to see what features are released next!
    Date: 10/8/2019 12:52 PM
    Was this review helpful? Yes No (0/0)
  • Scott Wilson, Stack Advisors
    Since implementing TimeZest, our team has been able to reduce the headache of scheduling time with our clients. So happy that the TimeZest team made this happen for ConnectWise! Having used support a few times, we've had a great experience with quick turnaround time and thurough useful answers to our questions. I couldn't recommend TimeZest higher!
    Date: 10/8/2019 12:51 PM
    Was this review helpful? Yes No (0/0)
  • Leeanna ONeill, SNECS, LLC
    TimeZest is a wonderful addition to our service team! We've been using it for about a month and we're finding about 50% of our clients are utilizing it already. This is great for the busy office manager or CEO that has a very limited amount of time to get their issues worked on without interrupting their work day. Also, the team at TimeZest is constantly adding more features. 100% worth every penny!
    Date: 10/8/2019 12:49 PM
    Was this review helpful? Yes No (0/0)

Share your thoughts with other Partners

Only registered users can write reviews.
After signing in, we'll redirect you back here.

Sign In to Connectwise University

Complete the form below to learn more about TimeZest.

  • Submit