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Product Overview

TimeZest is scheduling at its best, empowering your clients to find and book times that work for them. Choices are made based on real-time availability, confirmed with calendar invites, and followed up with non-invasive reminders. Tickets are updated automatically, streamlining your ticketing workflow and scheduling for faster resolutions and happier clients. With TimeZest, it’s never been easier to schedule. 

 

Scheduling Request  – When your team is ready to schedule with a client, they decide how much time will be needed and use the TimeZest Pod to kick off the scheduling request right from the ticket. 

 


Invitation–
TimeZest shares a scheduling link with your client, inviting them to choose the time that best suits them. Times are based on your team member’s real-time availability, company’s regular working hours and holiday schedule.
 
 

Once scheduled, TimeZest sends your client a confirmation email and calendar item, updates the ticket status in ConnectWise Manage, and allocates your staff as a ticket resource. Oh, and we update the ticket’s internal notes along the way so everybody knows exactly what’s going on.

See how easy client scheduling is with TimeZest:



TimeZest TimeZest 2
 

Integration

ConnectWise Manage ConnectWise Manage

Documentation

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Support

TimeZest's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.
If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the TimeZest team directly to resolve any issues.

User Reviews

  • Becky Cozzone, FocusPlanIT
    TimeZest has become an essential tool for our team. It's eliminated the tag game of back and forth emails or phone calls when scheduling. The integration with Manage keeps all the pertinent information in one spot for anyone to reference. The tool was great upon product launch and keeps getting better with each new feature. Excellent product from and excellent team!
    Date: 5/21/2020 4:48 PM
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  • Greg Caplan, Dovetail IT Support
    As a new user on ConnectWise - we went live on the platform on March 1 - we were contending with a lot of WFH issues for clients in lockdown and saw a 300% increase in tickets. Timezest made this manageable for us and easier for our clients to schedule their time as well. It is now a critical part of our workflow - we love it!
    Date: 4/30/2020 7:19 AM
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  • Colby Rogness, Complete Network Integration
    TimeZest is a MUST for any service team that operates at scale. It has a very wide range of applicability across teams and enables automation of key business processes that aren't possible with vanilla Manage. TimeZest is lightening fast and snappy. After a few back-and-forths trying to get a time scheduled, you'll wish you had TimeZest. There's really no looking back.
    Date: 4/28/2020 11:24 AM
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  • Kevin Schofield, First Class Networks
    Easy and reliable, works like just like I thought it should. The only improvement I can think of would be the ability to select one out of multiple people corresponding on the ticket to send a time zest to. Otherwise it's been a massive improvement to productivity.
    Date: 2/20/2020 9:15 AM
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  • Dustin Dodd, Connectwise
    I enjoy TimeZest so far. It is very convenient to send meeting invites to clients and then get a confirmation to when they have accepted the request. I have one suggestion though, allow the request to go to people cc'ed on tickets along with the main contact. Currently is only gets sent to the main contact and usually they are not the only person that needs the meeting confirmation.
    Date: 2/19/2020 10:44 AM
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  • Eugene Vinar, CTS
    TimeZest is a wonderful addition to the Service Delivery team at CTS. It has significantly cut down the number of interactions required to schedule time with a client. The implementation and usage of TimeZest is ridiculously simple. Overall, my favorite part is the support provided by Brad and team. The turnaround time on bug fixes and feature implementation is above our expectations!
    Date: 2/5/2020 10:40 AM
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  • Nick Moutos, XFER Communications
    A solid product so far. It seems to do the job. We will see moving forward how well it performs for our needs.
    Date: 2/5/2020 10:10 AM
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  • Craig Rabe, First Class Networks
    TimeZest has solved a longtime issue that we have had scheduling time for our techs with our clients. TimeZest has simplified the scheduling for our techs and has made us more efficient and our clients happier.
    Date: 2/5/2020 9:27 AM
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  • Chris Pritchard, Connected Platforms
    TimeZest is a great addition to our helpdesk. We spend less time chasing clients to schedule a time. They can see when we're available and choose the best time for them. Definitely recommend TimeZest to anyone wanting to make scheduling with clients efficient and easy!
    Date: 2/4/2020 7:38 PM
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  • Simon Herzig, Novus IT
    No brainer, we checked it out via the trial and we didn't have to think about it. Great tool!
    Date: 2/4/2020 6:43 PM
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  • Steven Pena, etop Technology
    I continue to use TimeZest. This tool is something i utilize all the time. Its so hard to get in contact with people on a consistent basis. This allows me to work other tickets and allow users to schedule on their own time. So helpful. I wish every company used it.
    Date: 2/4/2020 5:37 PM
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  • Josh Campbell, XFER Communications Inc.
    TimeZest is a great tool for CW Manage. It has saved us all so much time with scheduling and our clients love this. We don't have to play phone tag with a user to try and set a time to work on their issue. TimeZest keeps coming out with new features too.
    Date: 2/4/2020 5:32 PM
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  • Marc Kneeshaw, Alliance Business Technologies
    TimeZest has been great for lining up sales call's for clients that are 'always busy'. It really does save everyone's time.
    Date: 2/4/2020 5:32 PM
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  • Patrick Williams, Just Solutions
    I love Time Zest, it allows me to work with our clients to facilitate a great service experience. It is an absolute must in the MSP world.
    Date: 2/4/2020 5:16 PM
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  • Richard Keys, F1 Solutions Inc
    Great product, so many times you have called or emailed someone to arrange a time, or put a ticket waiting on client. 2 clicks, TZ appointment sent out, customer usually responds pretty quickly and instant fixed appointment in your schedule is ready and waiting. Vendor is also responsive to changes/additions/improvements. Overall highly recommended
    Date: 2/4/2020 5:15 PM
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  • Leigh Jones, Stack Advisors
    TimeZest just keeps getting better - love the new rescheduling feature. Now that client can reschedule on their own - get notified it was changed and see the schedule updated on Manage calendar to the new day/time.
    Date: 2/4/2020 5:14 PM
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  • Jeff Babb, Hilltop Consultants
    We just started using this tool and it is great so far! Customizable to ensure certain times are never used (like the first or last 30 minutes of your schedule) and great way to ensure the client is responsible for the time they select. Been working great across the board
    Date: 1/28/2020 10:29 AM
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  • Jordan Wilson, Nocwing
    TimeZest has proven to be a very useful tool for scheduling our onsite visits and project work. The clients seem to really like being able to have total control over scheduling without having to have any back and forth to determine what times work best for everyone. It also makes life easier for our techs because now they don't have to play phone tag to get things scheduled.
    Date: 1/27/2020 12:08 PM
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  • Zachary Foote, Adnet
    Solid integration. Great help in getting clients to pick times and dates to work on tickets that have been open longer than a day. Helps with the pesky ignoring emails/messages users as well.
    Date: 1/27/2020 11:09 AM
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  • Kevin Fraley, ERGOS Technology Partners
    TimeZest is great addition to our stack. It allows me to have my clients choose what time works best for them seamlessly. Not only has it integrated easily it has save me so much time with communication with the end users.
    Date: 1/27/2020 10:54 AM
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  • David VanderMeulen, Professional Computer Management Inc.
    TimeZest is helping us with a simple problem - getting in touch with users at a specific time - when THEY want. TimeZest lets them pick the time, and schedules the technician. Great job TimeZest!
    Date: 1/27/2020 10:47 AM
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  • David Tapper, Savant CTS
    This has become a game changer for us. Our clients have been giving overwhelmingly positive feedback!
    Date: 1/27/2020 10:40 AM
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  • Jason Slagle, CNWR
    Timezest is awesome. We used to use things like doodle or calendly to do this, but the simple integration into connectwise and the affordable pricing make this a no brainer!
    Date: 1/20/2020 4:35 PM
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  • Bill Stucklen, Stack Advisors
    What a great job by the TimeZest Team! Interaction with our clients is key to a successful engagement, and TimeZest means fewer missed meetings and a more significant benefit to our clients.
    Date: 1/14/2020 12:17 PM
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  • Wayne Pedersen, Maumee Geeks
    We love using TimeZest! It truly saves time. The dev team also are coming out with regular, useful updates. Love the product!
    Date: 1/14/2020 12:00 PM
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  • Don Bentz, Visionary 360, Inc.
    TimeZest has all the features of most of the big name scheduling systems, but integrated with ConnectWise Manage. This automation streamlines your process whether Sales or Service. Innovators, and constantly adding new features.
    Date: 1/13/2020 2:21 PM
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  • Taylor Jones, Stratosphere Networks
    Time Zest's integration with Connectwise Manage allows us to schedule times with clients quickly and easily. This also helps improve the efficiency of our processes and decreases the amount of phone tag that needs to be played trying to get ahold of a client
    Date: 1/13/2020 12:38 PM
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  • Erin Stelter, Stratosphere Networks
    TimeZest has removed the headache of back-and-forth emails attempting to connect with our clients. This is a brilliant tool which is improving efficiency for many departments in our organization. Very little setup time and extremely easy to manage. We are so happy with TimeZest!
    Date: 1/13/2020 12:26 PM
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  • Sam Franklin, Aldridge
    Timezest is definitely a great change in the way we coordinate with our clients. A huge help in eliminating the back and forth phone tag that happens all too often.
    Date: 1/13/2020 12:16 PM
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  • Mitch Perkins, Comtronics
    We were having a difficult time getting in touch with customers that had called in outside of our office hours, so we implemented TimeZest to allow those customers to schedule a time to speak with Support. It has helped us speed up the time it takes for our customers to get service, and for that, we love it!
    Date: 1/13/2020 11:44 AM
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  • Justin Lenkey, Argyle IT Solutions
    TimeZest is fantastic. Its saves our team time tracking down people who won't respond and places the scheduling responsibility back with the client. The Ad Hoc scheduling is a great new feature. These guys continue to innovate!
    Date: 1/13/2020 11:27 AM
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  • DIS Tech (JK), JKTS
    Great product for scheduling appointments with clients & requesting that the client select a date. Great tool for notifications & even better with new updates.
    Date: 1/13/2020 11:23 AM
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  • Calvin Johnson, FocusPlanIT
    TimeZest has been a great tool for us. As a Consultant focused on Billable time the ability to let the customers schedule out their own time and be able to instantly adjust my available time on Manage is extremely valuable. The new reschedule feature is super helpful as well.
    Date: 1/13/2020 11:15 AM
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  • Jessica Paxton, TelWare
    TimeZest does exactly what we need it to. TimeZest integrate seamlessly into ConnectWise and is our way to schedule with customers easily. Not only are they quick with support, but they're also evolving based on feedback from customers. Subbmitting ideas and seeing them added to the platform really shows that they are commited to making a great product.
    Date: 1/13/2020 11:11 AM
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  • William Young, Bering MckinLey
    TimeZest is a fabulous tool that is going to streamline our client's ability to schedule meetings with us.
    Date: 1/13/2020 11:10 AM
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  • Wayne Edgar, F1 Solutions
    TimeZest has been a huge time saver for our technical team! Probably the #1 best addition to ConnectWise in years! They keep improving and adding features so it is getting even better!
    Date: 1/13/2020 11:09 AM
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  • Darrin Piotrowski, Rent-A-Nerd, Inc.
    Great product, easy to use and configure. They roll out feature updates and fixes rather quickly too!
    Date: 1/13/2020 11:08 AM
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  • Jon Shults, Binnacle Technologies, LLC
    It's a pretty great tool that makes it much easier to schedule something with clients. They're very open to feedback and have improved the product immensely since its first launch.
    Date: 1/13/2020 11:06 AM
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  • Jason Romer, Charter Technology Solutions
    We always struggled with the back and forth volleys to our client base of trying to nail down an appointment, not to mention the need to send calendar appointments. With TimeZest, this is no longer an issue. The team over there are incredibly bright and are adding features on a regular basis. They really listen to their client base. A must have for anyone using CW Manage to interact with clients!
    Date: 1/13/2020 11:05 AM
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  • Steven Pena, eTop Technology
    TimeZest has been wonderful. At times it is difficult to reach people or coordinated times to get some servicing done and TimeZest makes its so effortless for users to schedule a time to get some assistance. Its such a good time saver and amazing tool.
    Date: 12/18/2019 6:49 PM
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  • Kevin Hubbard, Yardstick Technologies
    Since we have implemented TimeZest our time spent schedule techs has drastically been reduced. We've also used it to improve our escalation procedure and really streamline our service delivery. Outstanding product!
    Date: 12/18/2019 3:03 PM
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  • Martina Haskins, EpiCenter
    TimeZest offers a great solution for resolving scheduling ping pong, and it works seamlessly with your calendar in CW Manage. They are constantly adding more features, and we look forward to seeing the product grow! Well done, team!
    Date: 12/18/2019 11:50 AM
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  • Joel Harsevoort, Professional Computer Management
    TimeZest has been an excellent addition to our tool set, providing simple and effective scheduling for our HelpDesk and our higher tier techs. Also, it has been effective for our Sales Team in scheduling meetings with clients. I would recommend TimeZest to anyone who is tired of phone tag and lingering tickets.
    Date: 12/17/2019 10:12 AM
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  • Shannan Jones, Cybersite Solutions Pty Ltd
    Timezest has made our techs life easier by saving them the time of chasing after users, instead they send a simple booking and the user gets to choose a time that suits them. Happy techs and happy users!
    Date: 12/17/2019 9:52 AM
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  • Richard Andrews, Aurora IT
    Awesome product. Early adopter and these guys have developed all requests for changes. My team use to save ping pong calls with teachers and has saved both time and frustration from both sides. Great value considering the time saved.
    Date: 12/16/2019 6:56 PM
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  • Chris O'Hearn, Revotech Networks
    Timezest has saved us countless hours in client scheduling. Their dev team has been prompt with fixing issues as they come up. Overall a fantastic addition to Connectwise.
    Date: 12/16/2019 5:12 PM
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  • Thomas Fox, Tech Experts
    We had the opportunity to work with the TimeZest team during their beta and have watched the product mature into a game changer for any busy MSP. It reduces the hassle of constant back and forth (or worse, leaving voicemails) trying to get a remote session or onsite scheduled. You can't go wrong by adding TimeZest to your toolset.
    Date: 12/16/2019 5:08 PM
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  • Amy Jahraus, Marco
    The guys at TimeZest just keep enhancing their product, and the pace of development is fantastic! Adding the ability to schedule teams & further customize appointment types, email communications, the customer web page only continues to add value to the TimeZest product & make our relationship even more "sticky". Keep it up!!
    Date: 12/16/2019 5:02 PM
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  • Heather Penick, ITCubed
    TimeZest has been a very effective tool for our service team. The best part is how automated this process is. Everything updates (status, resource, internal notes) on it's own without any of our team having to circle back to do any work. This is a great platform and we're very pleased with how it has improved our workflow.
    Date: 12/16/2019 4:44 PM
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  • Kayla Carline, Immense Networks
    After testing timezest for several months I can say it is a great tool to keep the ball in the clients court. It allows communication without badgering. I appreciate being able to reach out to our clients as a dispatcher, without pestering them.
    Date: 12/16/2019 4:39 PM
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  • Sean Lamm, Switchfast Technologies
    Since implementing TimeZest, we're receiving great feedback from users who value being able to directly pick a time that works with their availability. Technicians and intake team members report that the whole process is smooth and polished, and frustration resulting from missed connections is down across the board. Still expanding this to more of our customer base, but couldn't be more thrilled so far!
    Date: 12/16/2019 4:32 PM
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  • Richard Ericksen, Xantrion
    TimeZest has been a game changer for dispatch. It's the holy grail of promising hard call back times, and our clients love being able to work out of Outlook and know when to expect us to dial in and help them. 10/10, would implement again :)
    Date: 10/20/2019 10:52 PM
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  • Dan Baird, paronubi
    This is the best add-on you can buy for ConnectWise Manage. Easy to setup and a dream to use. In addition the TimeZest team has been quick to add features and improvements. Can't imagine life without it now!
    Date: 10/19/2019 3:50 PM
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  • Dave Blake, SWAT Systems
    If you use ConnectWise Manage for support/ticketing, you should be using TimeZest. This product pays for itself with saved engineer time and then there is increased client satisfaction as a cherry on top. It's rare that a product with such tight integration comes along and fills a need in the core product like TimeZest. I highly recommend the product and would not be shocked to see ConnectWise try to acquire it and integrate it into their stack at some point.
    Date: 10/17/2019 11:23 AM
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  • Thomas Fox, Tech Experts
    Where has TimeZest been all my life?! GONE are the days of playing phone and/or email tag in order to get a remote session scheduled. Brad and the TimeZest team have built the perfect scheduling solution - it is fast, efficient, and just works!
    Date: 10/16/2019 3:16 PM
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  • Victoria Tovar, ERGOS Technology Partners, Inc.
    Our experience with TimeZest has been fantastic from initial setup through to the client experience. The team is very helpful and their tool has in fact help streamline ticket scheduling, we were seeing an average of 5 attempts to connect with a contact on tickets that required end-user interaction that were not submitted by calling in, now we are seeing more traction with scheduling appointments by the use of TimeZest. Clients are loving it.
    Date: 10/16/2019 3:10 PM
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  • Kayla Carline, Immense Networks
    This tool has been great for our clients that travel often. With all the travel and timezone differences, this has completely resolved that headache of scheduling. As dispatcher, I love being able to get our clients what they need on their time without having to hound them with repetitive phone calls and emails. This puts the ball in their hands and allows them to have more control!
    Date: 10/10/2019 10:23 AM
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  • Richard Ericksen, Xantrion
    TimeZest looks to be a game changer for us. We're still at toe in the water phases, but has been a success so far, and we will lean fully into it as new features (team scheduling, etc) come online. 10/10
    Date: 10/9/2019 2:08 PM
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  • Bas Van Nunen, Alliance Business Technologies
    Simple. Elegant. Functional. There are probably hundreds of ConnectWise "add-ons" and while they all aim to make our lives easier, TimeZest actually delivers 100%. This solution replaces CW's own quirky meetings scheduling and does it well. Clients love it and staff do too. Eventually this will allow us to actually get rid of the dispatcher role and have this function be performed by autonomous engineers. Brad, Jamison and Jason are a pleasure to work with, very attentive to feedback.
    Date: 10/8/2019 5:27 PM
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  • Amy Jahraus, Marco
    Brian Walz, Data Collection Supervisor @ Marco: TimeZest has greatly enhanced our ability to schedule time with customers and coordinate when it works for both of our schedules. It allows us to set when our techs are available for best coverage and prevents the constant back and forth phone tag to get the issue resolved. It is still new for us, but has already provided some very impactful efficiencies.
    Date: 10/8/2019 2:47 PM
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  • Amy Jahraus, Marco
    TimeZest is a long overdue solution to the phone & email-tag game that technicians, schedulers & dispatchers play every day, trying to coordinate dates & times that work for both our customers & our staff! The partner base has been begging for this, and the guys at TimeZest came through, so quickly, in developing & continuing to enhance their tool. They're attentive and responsive to their customers, listening to our challenges & continually developing TimeZest to meet our needs. Thanks Guys!
    Date: 10/8/2019 1:57 PM
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  • Bill Ramsey, Soteria Technology Solutions
    Great addition to our toolkit that allows our partners to choose what times are convenient to them, during times that we are available. Support is super responsive and readily accepts feedback for enhancements.
    Date: 10/8/2019 1:20 PM
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  • Bill Black, FocusPlanIT
    This is an excellent enhancement to Manage. We are able to send out scheduling requests through the ticket, which is a comprehensive way to keep everything in the ticket. No more back and forth emails or phone calls to schedule.
    Date: 10/8/2019 1:10 PM
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  • Rex Frank, Sea-Level Operations
    It's an honor to write the 1st review! We initially tried TimeZest and figured it would be a test, but before we knew it all of our coaches were using it as part of our normal processes. Simple and Elegant. I'm looking forward to more of the road map items coming to life!
    Date: 10/8/2019 1:10 PM
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  • Joe Choiniere, IT Support RI / SNECS
    We've been using TimeZest now for a little over 3 weeks. During this time our 1st Response Rate of closure has increased 10% as clients are now selecting the time that is best for them. This has had an added affect of increasing our daily Kill Rate as technicians are wasting less time calling unavailable clients and are able to resolve tickets quicker. TimeZest has been a great addition to our tool kit!
    Date: 10/8/2019 1:00 PM
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  • Jeromy Mallory, Blue Layer
    We have been using TimeZest since it first came out, and it has been a life-saver. It has allowed our tech's to stop playing 'phone tag' with our customers, which translates into more tickets closed. The customers enjoy it, because TimeZest allows them the control they want in dictating when they have time to work on the problem. Look, the best solution to the problem is hiring a lot more people. The next best solution is TimeZest.
    Date: 10/8/2019 12:59 PM
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  • Eric Allerton, Palecek Consulting Group
    We've been waiting for Connectwise to release their internal scheduling tool for years. It seems like that answer is actually TimeZest! Since we started using it, a lot of our operational black-holes have been resolved. Getting a hold of an enduser to schedule a time to work with them has never been easier, and our clients love it too! And with an active and focused recommendations forum, I'm excited to see what features are released next!
    Date: 10/8/2019 12:52 PM
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  • Scott Wilson, Stack Advisors
    Since implementing TimeZest, our team has been able to reduce the headache of scheduling time with our clients. So happy that the TimeZest team made this happen for ConnectWise! Having used support a few times, we've had a great experience with quick turnaround time and thurough useful answers to our questions. I couldn't recommend TimeZest higher!
    Date: 10/8/2019 12:51 PM
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  • Leeanna ONeill, SNECS, LLC
    TimeZest is a wonderful addition to our service team! We've been using it for about a month and we're finding about 50% of our clients are utilizing it already. This is great for the busy office manager or CEO that has a very limited amount of time to get their issues worked on without interrupting their work day. Also, the team at TimeZest is constantly adding more features. 100% worth every penny!
    Date: 10/8/2019 12:49 PM
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