MSP Assist | ConnectWise Marketplace

MSP Assist

Overview
Integration
Support

Instantly move tickets from Kaseya to ConnectWise Manage; synchronize tickets, statuses, priorities, assets, notes and billable time.

ConnectWise PSA

Features:

Cloud based system requires no local implementation, and no requirement to update local application with new releases
Instantly moves tickets from Kaseya Service Desk to ConnectWise Manage with:
- Configuration item detail
- Ticket status
- Ticket priority
- Ticket notes - any additional ticket notes added in Kaseya (or changes) will update current CW ticket.

Add time billed for automation (within Kaseya) where the client automatically adds time for resolution (i.e. 15 minutes for running a defrag or removing temp internet files)
Round trip ticket closure
- As the ticket is closed in your PSA, it is also closed in Kaseya.
Synchronize Configuration items between systems

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Instantly move tickets from Kaseya to ConnectWise Manage; synchronize tickets, statuses, priorities, assets, notes and billable time.

Integration

ConnectWise PSA

Features:

Cloud based system requires no local implementation, and no requirement to update local application with new releases
Instantly moves tickets from Kaseya Service Desk to ConnectWise Manage with:
- Configuration item detail
- Ticket status
- Ticket priority
- Ticket notes - any additional ticket notes added in Kaseya (or changes) will update current CW ticket.

Add time billed for automation (within Kaseya) where the client automatically adds time for resolution (i.e. 15 minutes for running a defrag or removing temp internet files)
Round trip ticket closure
- As the ticket is closed in your PSA, it is also closed in Kaseya.
Synchronize Configuration items between systems

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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