• Overview

  • Integration

  • Support

ConnectWise Manage Partners have told us you want inbound call recognition. So we deliver this and much more. The VTone SideBar2 instantly searches your company database, then retrieves and displays customer information directly on your computer. Whether you are serving clients in the field or prospecting in the office, The VTone SideBar2 makes your life easier. And it runs on Windows, OSX, and Linux with no special drivers to install.  Maximize ConnectWise Manage…with our powerful productivity tool.

The VirtualTone SideBar2 is a software application that can be installed on any system capable of running Adobe AIR.  The VirtualTone SideBar2 allows the user(s) to quickly see who is online, the number of calls in the call queue, online chatting with other VirtualTone SideBar2 users, as well as the ability to quickly change their status (Available, Away, DND).  The latest version of VirtualTone SideBar2 now includes two way ticketing with your ConnectWise Manage PSA tool.

ConnectWise PSA

Features:

  • Automatically attach call recordings to the ConnectWise Manage ticket on inbound/outbound calls

  • Work ConnectWise Manage Service Tickets from caller ID in the VTone SideBar2 from inbound/outbound calls

  • Inbound/outbound calls will automatically pop-up existing ConnectWise Manage tickets in the VTone SideBar2

  • Automatically create new ConnectWise Manage tickets from inbound/outbound caller ID

  • Browse internal notes and ticket history from inbound/outbound calls

  • Work on multiple boards in ConnectWise Manage with the VTone SideBar2

  • New Layout – user friendly and minimum space on the desktop

  • Improved live statistics from HUD

  • One location to change availability status for phone and chat

  • Improved audio/visual notification alerts

  • Multi-platform

  • Record-a-Call

  • Private Chat/IM

  • Call History Display

  • Voicemail Display
  • Do Not Disturb/Away/Available

  • Monitor Queues/Agents

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Details

Overview

ConnectWise Manage Partners have told us you want inbound call recognition. So we deliver this and much more. The VTone SideBar2 instantly searches your company database, then retrieves and displays customer information directly on your computer. Whether you are serving clients in the field or prospecting in the office, The VTone SideBar2 makes your life easier. And it runs on Windows, OSX, and Linux with no special drivers to install.  Maximize ConnectWise Manage…with our powerful productivity tool.

The VirtualTone SideBar2 is a software application that can be installed on any system capable of running Adobe AIR.  The VirtualTone SideBar2 allows the user(s) to quickly see who is online, the number of calls in the call queue, online chatting with other VirtualTone SideBar2 users, as well as the ability to quickly change their status (Available, Away, DND).  The latest version of VirtualTone SideBar2 now includes two way ticketing with your ConnectWise Manage PSA tool.

Integration

ConnectWise PSA

Features:

  • Automatically attach call recordings to the ConnectWise Manage ticket on inbound/outbound calls

  • Work ConnectWise Manage Service Tickets from caller ID in the VTone SideBar2 from inbound/outbound calls

  • Inbound/outbound calls will automatically pop-up existing ConnectWise Manage tickets in the VTone SideBar2

  • Automatically create new ConnectWise Manage tickets from inbound/outbound caller ID

  • Browse internal notes and ticket history from inbound/outbound calls

  • Work on multiple boards in ConnectWise Manage with the VTone SideBar2

  • New Layout – user friendly and minimum space on the desktop

  • Improved live statistics from HUD

  • One location to change availability status for phone and chat

  • Improved audio/visual notification alerts

  • Multi-platform

  • Record-a-Call

  • Private Chat/IM

  • Call History Display

  • Voicemail Display
  • Do Not Disturb/Away/Available

  • Monitor Queues/Agents

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.