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Product Overview

ConnectWise Manage Partners have told us you want inbound call recognition. So we deliver this and much more. The VTone SideBar2 instantly searches your company database, then retrieves and displays customer information directly on your computer. Whether you are serving clients in the field or prospecting in the office, The VTone SideBar2 makes your life easier. And it runs on Windows, OSX, and Linux with no special drivers to install.  Maximize ConnectWise Manage…with our powerful productivity tool. 

The VirtualTone SideBar2 is a software application that can be installed on any system capable of running Adobe AIR.  The VirtualTone SideBar2 allows the user(s) to quickly see who is online, the number of calls in the call queue, online chatting with other VirtualTone SideBar2 users, as well as the ability to quickly change their status (Available, Away, DND).  The latest version of VirtualTone SideBar2 now includes two way ticketing with your ConnectWise Manage PSA tool.


ConnectWise PSA


Currently this vendor is not Certified under ConnectWise Invent.  Please reach out directly to the vendor for integration implementation and/or support.   

User Reviews

  • Don Bentz, Preferred IT Group, LLC
    Really enjoy the VT Sidebar app as I find myself using it all the time. The CW integration is pretty slick too.
    Date: 7/17/2013 10:22 AM
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  • Tim Stone, I-Tech
    Virtual Tone is the best communication solution hands down. The support, system configuration options, and quality of service are all exceptional. We have had experience with a variety of VoIP and traditional phone services providers and non of them come close to what Virtual Tone offers. Switching to Virtual Tone was one of the best business decisions we have made.
    Date: 6/26/2013 11:16 AM
    Was this review helpful? Yes No (0/0)
  • Chris Chase, Directive/JoomConnect
    Working with Jay and his team has been an excellent experience. I would highly recommend them.
    Date: 6/18/2013 9:55 PM
    Was this review helpful? Yes No (0/0)
  • Brad Wilson, IRIS Solutions
    I know when we are looking for any partner we want them to understand our model. We met with Jay\Trey\Joel about a year ago. We worked hard to push the product and have had great success with it. The key is they understand our model. This was key to us because they know where we need to make profit. They were willing to work with us on pricing and scoping new installs. They are specific enough with hardware to and configurations to make sure you are able to work the product like it is supposed to. Brad Wilson
    Date: 3/28/2013 10:12 AM
    Was this review helpful? Yes No (0/0)
  • Greg Bischer, Bischer Technologies
    We've been using VirtualTone ourselves for almost a year now and implementing their hosted VOIP solution within our client base for about nine months and I couldn’t be happier. Their sales, support and overall product is excellent, the only regret I have is I didn’t contact them earlier.
    Date: 3/27/2013 3:23 PM
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  • Tim Beard, Networthy Systems, LLC
    We have been a VirtualTone gold partner for a while now and I can say VirtualTone is top notch. We use their phone system in our offices as well as sell to current clients. Excellent support and implementation. Adds/moves/changes are as easy as a phone call or support ticket. Highly recommend!
    Date: 3/26/2013 6:17 PM
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  • Todd Schorle, TS TECH Enterprises Inc
    We started with Virtualtone after the 2011 IT Nation. We changed from a large VOIP provider to Virtualtone with an outstandingly easy transition process. Virtualtone provides great customer services and a great value. We have now started working as a Gold Partner and implemented the Virtualtone Solution into several of our clients. The Virtualtone Sidebar and integration with Connectwise is outstanding. Jay, Amanda, Stephanie and Billy from Virtualtone is a great people to deal with and the whole team has been responsive to our needs.
    Date: 3/26/2013 8:01 AM
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  • Michael Capps, itKansas
    Simple, but elegant integration between our phone system and the CW client. Easily create new tickets and see existing tickets based on the caller. Team enjoys the enterprise chat functionality and built-in presence notifications. Overall design keeps the interface simple but adds substantial functionality.
    Date: 3/25/2013 11:06 PM
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  • , A PC Geek
    I have been an authorized Gold Partner with Virtual Tone for a couple of years now. I highly recommend them to my customers as well as you; my peers. Their existing integration with CW is fantastic and from what I've seen of the new release, it will be PHENOMENAL! The phone system itself is beyond what anyone else has on the market. Add to that the VirtualTone SideBar for the integration with CW and get ready to take your business up not just one; not two; no not even three notches. VirtualTone has re-written what it means to integrate with CW!
    Date: 11/12/2012 3:03 PM
    Was this review helpful? Yes No (1/0)

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