What If Documentation Just… Happened?

Every MSP knows the tax: techs spend hours a week writing notes, logging time, and updating tickets — or worse, they don't, and the knowledge walks out the door. Vight eliminates that tax. It's the AI platform that turns everything your team does into ConnectWise documentation, automatically.

Documentation that writes itself:

• Every call transcribed and summarized — issue, resolution, and next steps — and posted to ConnectWise as a structured time entry
• A lightweight screen-capture agent watches while techs work and writes step-by-step work notes for remote sessions and hands-on work, no call required
• Meeting notes with action items and follow-ups, captured automatically
• Voice notes: a tech talks, Vight transcribes, cleans it up, and posts it as a time entry
• Knowledge base articles drafted from real fixes
• Customer-facing notes generated from internal ticket history, ready to send in one click

An AI workforce on top of the documentation:

• A 24/7 AI phone agent that answers, asks the right questions, captures every detail, and creates the ticket — even at 2am
• AI triage that emails clients for missing details so tickets arrive ready to work
• Sales opportunity detection that flags cross-sell and upsell signals with confidence scoring, so account managers never miss a lead
• Sentiment analysis (1–5) with alerts on frustrated clients, plus call clarity scoring for coaching
• “Ask anything, know everything”: techs query client configs, device inventories, patch status, and ticket history in plain English, mid-call, with sources cited

The results MSPs see:

• 40% average productivity boost
• 1M+ time entries automated
• Live in under a day, zero workflow changes
• Enterprise-grade security: AES-256 encryption, SSO + 2FA, IP allowlisting, SOC 2 compliance

Vight integrates with 3CX, VitalPBX, RingCentral, Microsoft Teams, Zoom Phone, Dialpad, 8x8, ConnectWise, Autotask, HaloPSA, Slack, SharePoint, IT Glue, and Hudu.