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Picture of Tixt: An SMS Integration for ConnectWise Manage

Tixt: An SMS Integration for ConnectWise Manage

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Product Overview

Have a client that prefers to contact you via text? Do those texts get lost on your technician's phone? What if your client's email is down and they can't send you a support request via email? Tixt is an SMS integration that allows your customers and technicians to communicate through text messages while capturing the conversation on the ticket.

Created by your friends at Gozynta.
Check out the integration documentation here.
Need support? Click here.

Integration

ConnectWise Manage ConnectWise Manage

Support

Currently this vendor is not Certified under ConnectWise Invent.  Please reach out directly to the vendor for integration implementation and/or support.

User Reviews

  • Brandon Zumwalt, SecureTech
    We have been using Tixt now since August of 2019. Considering we are all service based companies the standards being set by other service based companies are to use SMS for augmenting your service delivery. Tixt is doing that for us superbly and I found their setups was one of the first third-party integration to Connectwise that works on the first attempt. Refreshing to work with software that works the first time and does exactly what it says it is going to do. Nice job Gozynta!
    Date: 4/27/2020 2:35 PM
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  • Chad Diebold, ATA Technologies
    Been using Tixt for several months now and it has been a game charge with client communication. I can recommend this more for anyone that has clients that respond better to text than emails or phone calls. We have had several client almost start using this exclusively to open tickets and communicate with us on open tickets. Techs in the field are able to respond quickly to clients that have started to use this feature.
    Date: 12/4/2019 12:32 PM
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  • Dallas James, OnboardIT
    Just signed up, but so far it's amazing. A breeze to configure and it already works the way we want it to. Customers will love this and we're excited to see how Tixt grows.
    Date: 10/25/2019 2:22 PM
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  • Spencer Pous, SJP Network Solutions IT Support
    I have been using Tixt since it was first in beta. It is a valuable product to allow customers to text your help desk and with the addition of two-way texting and bulk texts, this is both a service and marketing machine.
    Date: 2/25/2019 2:02 PM
    Was this review helpful? Yes No (3/0)

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