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  • Overview

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SmartShare Systems' StraightShaper makes it easy for MSPs to automate QoS for VoIP and optimize bandwidth. 

The SmartShare WAN optimization appliances have a built-in Health Monitor, which can detect a range of network related problems. When the Health Monitor detects a problem, the appliance will automatically create a Service Ticket directly in ConnectWise Manage, so the MSP’s support team can address the problem in a timely manner. When the Health Monitor detects that the problem has been solved, it will automatically close the Service Ticket directly in ConnectWise Manage again.

ConnectWise PSA

Features:

  • Detect a range of network-related problems and automatically create a ConnectWise Manage service ticket
  • Automatically close the ConnectWise Manage service ticket once the issue is remediated
  • Auto-generation of detailed user and bandwidth reports

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

This integration has not been certified by ConnectWise.

Categories:
Network Performance Management
IT Management
PSA Integration

Details

This integration has not been certified by ConnectWise.

Categories:
Network Performance Management
IT Management
PSA Integration

Overview

SmartShare Systems' StraightShaper makes it easy for MSPs to automate QoS for VoIP and optimize bandwidth. 

The SmartShare WAN optimization appliances have a built-in Health Monitor, which can detect a range of network related problems. When the Health Monitor detects a problem, the appliance will automatically create a Service Ticket directly in ConnectWise Manage, so the MSP’s support team can address the problem in a timely manner. When the Health Monitor detects that the problem has been solved, it will automatically close the Service Ticket directly in ConnectWise Manage again.

Integration

ConnectWise PSA

Features:

  • Detect a range of network-related problems and automatically create a ConnectWise Manage service ticket
  • Automatically close the ConnectWise Manage service ticket once the issue is remediated
  • Auto-generation of detailed user and bandwidth reports

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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