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Network Detective by RapidFire Tools

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  • ConnectWise Manage Certified

Product Overview

Network Detective by RapidFire tools is the industry-leading IT assessment tool used by thousands of managed service providers to prospect and close new business, create new revenue-generating services, show value to customers, and streamline service delivery.

RapidFire Tools’ cybersecurity product, Detector SDS, identifies suspicious behavior, potential threats, and changes in the client's network for review.

Select issues to address and generate a ticket within ConnectWise Manage for review.
RapidFire Tools’ customers can use the Network Detective to ConnectWise interface to automatically create tickets. Through this integration, customers are able to: - Save time and money during customer on-boarding process and throughout the Managed Service Provider (MSP) and Client business relationship - Uphold Manage Service Agreement (MSA) promises in less time, resulting in delivering a higher quality of service and maintaining strong customer relationships - Generate additional revenues by exceeding the services required in the MSP's MSA.

Integration

ConnectWise Manage ConnectWise Manage

Documentation

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Support

RapidFire Tools' Network Detective ConnectWise Manage Integration is certified via the ConnectWise Invent Program.   If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the RapidFire team directly to resolve any issues.

User Reviews

  • Chuck Brown, Infinity, Inc.
    We've had the product for a couple of months. It has already become an invaluable component of our initial assessment of prospect networks.
    Date: 12/6/2013 2:42 PM
    Was this review helpful? Yes No (2/0)

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