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The purpose-built platform for MSPs.
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Remotely access and support any device, anywhere, any time.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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  • Overview

  • Integration

  • Support

ProBound deploys voice-first AI agents that automate Level 1 IT support for MSPs and enterprise IT teams. Our agents handle ticket triage, password resets, onboarding, and access requests inside tools like ConnectWise and Jira, reducing repetitive workload and improving resolution times without increasing headcount.

  • Bi-directional API integration with ConnectWise Manage for automated ticket creation, updates, status changes, and time entries
  • Executes authenticated Level 1 actions such as password resets and user access changes, logging all activity directly within ConnectWise
  • Real-time escalation to technicians with full call transcript, context, and audit trail attached to the ticket

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:
PSA Integration
Categories:
IT Management

Details

Integrates with:
PSA Integration
Categories:
IT Management

Overview

ProBound deploys voice-first AI agents that automate Level 1 IT support for MSPs and enterprise IT teams. Our agents handle ticket triage, password resets, onboarding, and access requests inside tools like ConnectWise and Jira, reducing repetitive workload and improving resolution times without increasing headcount.

Integration

  • Bi-directional API integration with ConnectWise Manage for automated ticket creation, updates, status changes, and time entries
  • Executes authenticated Level 1 actions such as password resets and user access changes, logging all activity directly within ConnectWise
  • Real-time escalation to technicians with full call transcript, context, and audit trail attached to the ticket

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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