pivot - Proactive AV Lifecycle Management

pivot provides MSPs with a unified platform to deploy, monitor, support, maintain, and optimize AV and Digital Workplace environments through automation, AI-assisted troubleshooting, lifecycle intelligence, and operational workflows.

  • Overview

  • Integration

  • Support

pivot helps MSPs scale profitable AV and Digital Workplace services through proactive monitoring, AI-powered automation, lifecycle intelligence, and operational workflows that improve margins, reduce support costs, streamline project delivery, and create recurring managed service revenue. Own the AV lifecycle to secure long-term AV Integration and Managed Services Revenue.

ConnectWise PSA integration coming soon.

Contract Management Renewal Workflow

Efficiently track contract assignment based on live manufacturer status and feed into ConnectWise to execute the renewal.

  • Agreements created in ConnectWise - Sync to pivot
  • Agreement Live Status sync Pivot to ConnectWise (based on monitoring integrations)
  • Notifications for 60, 30 and expired
Incident Management

Proactively resolve complex issues before clients are aware and meeting time is lost.

  • Monitoring Incident in Pivot - Creates ConnectWise Ticket
  • Ticket in ConnectWise, Agent Assignment - Passed to pivot
  • Two-way message sync between pivot and ConnectWise:
  • pivot AI-assisted auto response synced to ConnectWise for client
  • Instant L2 expertise with context

Incident Status sync from pivot to ConnectWise (alert rule resolved, ticket status updated)

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Details

Overview

pivot helps MSPs scale profitable AV and Digital Workplace services through proactive monitoring, AI-powered automation, lifecycle intelligence, and operational workflows that improve margins, reduce support costs, streamline project delivery, and create recurring managed service revenue. Own the AV lifecycle to secure long-term AV Integration and Managed Services Revenue.

Integration

ConnectWise PSA integration coming soon.

Contract Management Renewal Workflow

Efficiently track contract assignment based on live manufacturer status and feed into ConnectWise to execute the renewal.

  • Agreements created in ConnectWise - Sync to pivot
  • Agreement Live Status sync Pivot to ConnectWise (based on monitoring integrations)
  • Notifications for 60, 30 and expired
Incident Management

Proactively resolve complex issues before clients are aware and meeting time is lost.

  • Monitoring Incident in Pivot - Creates ConnectWise Ticket
  • Ticket in ConnectWise, Agent Assignment - Passed to pivot
  • Two-way message sync between pivot and ConnectWise:
  • pivot AI-assisted auto response synced to ConnectWise for client
  • Instant L2 expertise with context

Incident Status sync from pivot to ConnectWise (alert rule resolved, ticket status updated)

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.