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Product Overview

OpsGenie is an alerting, on-call management and incident response orchestration solution empowering ITOps and DevOps teams to resolve problems as quickly as possible before they can impact business.

By using OpsGenie ConnectWise Manage Integration, you can forward ConnectWise tickets to OpsGenie as alerts. OpsGenie can determine the right people to notify based on on-call schedules, using email, text messages (SMS), phone calls and iOS & Android push notifications, and escalating alerts until the alert is acknowledged or closed.

When an alert is created or action is taken in OpsGenie, a ticket can be automatically be created in ConnectWise Manage. Teams are kept aware of an issues' status no matter which system they are using.


Trusted by development and operations teams by over 2500 organizations worldwide, OpsGenie provides the tools needed to design actionable alerts, manage on-call schedules and escalations, and orchestrate communication & collaboration during the incident resolution process.


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Integration

ConnectWise Manage ConnectWise Manage

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Support

OpsGenie's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you need assistance with integration implementation, please send a note to Help@ConnectWise.com .  The ConnectWise Manage support team will work with the OpsGenie team to resolve any issues.

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OpsGenie

Learn about the 5 Stages of Incident Management...and how to improve them with OpsGenie.


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