SIGNL4 is your platform for adding targeted and persistent mobile incident response and management to your ConnectWise stack. Using SIGNL4 helps you to resolve tickets up to 10x faster, ensuring that you meet your SLAs and user expectations. We provide a seamless integration experience and fully automate the delivery of your Service Tickets while away from your desk.
Integration
Requirements:
SIGNL4, ConnectWise Manage, all versions, No-code 2-way integration
Features:
Enables an instant response to critical service tickets anywhere, anytime
Reliable and persistent alerting via mobile push, sms text and voice calls with on-call scheduling and on-call management
Targeted mobile notifications with response tracking and automated escalations
Mobile app for Android and iPhone to manage tickets from anywhere allowing for real-time cross-team transparency on ticket status and ownership on mobile devices
Requirements:
SIGNL4, ConnectWise Automate, all versions, Easy email integration
Features:
Eables an instant response to critical service tickets anywhere, anytime
Reliable and persistent alerting via mobile push, sms text and voice calls with integrated on-call scheduling and on-call management
Targeted mobile notifications with response tracking and automated escalations
Triggers automated communication workflows linking tickets to responsible people
Support
Currently this vendor is not Certified under ConnectWise Invent. Please reach out directly to the vendor for integration implementation and/or support.
User Reviews
Michael Hauser, Corcystems
We love the way that SIGNL4 can pull certain tickets basked on keywords anywhere from the ticket including subject, body, company config, and more. We also adjusted the workflows in Manage so tickets are pulled only on holidays and off business hours as we use this for our on call techs. The app also integrates into MS Flow so you can auto sign users in/out based on who is on call for that week. Can't say enough good things about the SIGNL4 team!
Date: 1/27/2021 8:41 AM
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