AlertOps Integration with ConnectWise Manage integration allows End-To-End automation of the ticket lifecycle. Smart notifications provide enhanced visibility across the board. AlertOps helps simplify managing multiple SLA's, managing audit-trails, and keeping all tools in sync across the organization.
Existing AlertOps and ConnectWise Manage licenses and environment.
Automatically determine who to notify and alert relevant engineers of a ticket within ConnectWise via Push, SMS, Phone Call, or Collaboration Tool.
End-to-End ticket lifecycle automation including syncing Ticket statuses, fields, and updates (ie. Update Ticket Fields, Log Ticket Notes, Automatically modify statues). Leverage any ConnectWise Manage API endpoint to build custom automations.
Customize escalation policies to ensure maximum visibility and response to meet SLAs. Set different notifications and escalations for tickets from different boards or tickets with different priorities.
Automation customized to your organizations business processes to substantially reduce downtime.
Currently this vendor is not Certified under ConnectWise Invent. Please reach out directly to the vendor for integration implementation and/or support.
Peter McIver, Virtuoso
I've been working with the AlertOps team over the last few months, and have been genuinely astonished at what their product can do. The depth of this integration surpasses all others I have seen.
If you put a bit of work into it, and can clearly outline what you are looking to achieve, the AlertOps team will support your vision right the way through. Super impressed with these guys!!
Date: 11/19/2020 6:07 PM
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