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Product Overview

The MUST-have tool for MSPs and SMBs. Learn more here.

AlertOps is a leading incident response orchestration platform in the ConnectWise marketplace. AlertOps will improves your customer success and your team’s quality of life. After 5 years of serving over 50 ConnectWise Manage customers, we know exactly what you need.

AlertOps Integration with ConnectWise Manage integration allows End-To-End automation of the ticket lifecycle. Smart notifications provide enhanced visibility across the board. AlertOps helps simplify managing multiple SLA's, managing audit-trails, and keeping all tools in sync across the organization.

Our team of experts will walk you through everything – making implementation and onboarding a breeze.  Get a free consultant and demo with specialist today!



Never Miss Another Afterhours Priority Alert Again
AlertOps provides everything you need to get comprehensive around-the-clock coverage 24x7x365.

  • On-call schedule management
  • Live-call routing
  • Advanced escalation policies
  • SLA management

End-To-End Ticket Lifecycle Automation
Seamlessly sync and automate ticket statuses, fields, and updates. Leverage any ConnectWise Manage API endpoint to build custom automations.

Analysis & Reporting
Easily monitor your entire network, gather insights and generate postmortem reports.

Amazing Customer Service
We take pride in our 5-star rating on various rating sites like G2, Gartner, Captera, ConnectWise marketplace, and many more.  Our stand behind our product with an amazing customer success team that is always willing to help.  With AlertOps, your customer success is our customer success! 

Try AlertOps today for free and see why we are an MSP best practices.







 

Integration

ConnectWise Manage ConnectWise Manage













Documentation

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Support

AlertOps's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the AlertOps team directly to resolve any issues.

User Reviews

  • Shay Vogel, Community Care Partners
    Our team has been jazzed to start using AlertOps to help our techs get paged when they are covering our oncall shifts. Works nice. This tool is customizable per user settings with multiple options of alert delivery(email, SMS, etc), escalation settings, calendar options, workflow options, and the interface is super easy to use. Thanks AlertOps!
    Date: 5/13/2022 1:38 PM
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  • Hannah Brown, Hannah - GFI Digital
    I was so surprised when I tested out Alertops, this program was so much easier to navigate and respond to. I was getting frustrated with our old integration as it never worked quite right. Thanks so much for introducing a product that is actually usable and beneficial to our clients and employees!
    Date: 5/12/2022 4:54 PM
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  • Joseph Beacham, Coretechs
    We started using Alertops a little over a year ago. It has been a great product for us, keeping our team engaged with After Hours calls, and preventing customer disappointment. Support has always been responsive when needed, and our Account rep reaches out to us for any items that would benefit us!
    Date: 5/12/2022 12:25 PM
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  • Delaney Smith, A Leap Ahead IT
    We've been working with AlertOps for a bit over a year and they are wonderful to work with. It's a good system that alerts based on how YOU want it set up and allows for detailing for different instances.
    Date: 5/11/2022 2:21 PM
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  • Dawson Roeber, Community Care partners
    AlertOps is very convenient and it is great that it auto creates a ticket. It makes the on call process for our organization so much easier.
    Date: 5/11/2022 1:58 PM
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  • Joshua O'Quinn, Community Care Partners
    I had the pleasure of testing Alertops for my company for my first time ever on call during a trial we had with them. My next time on call was done using our traditional phone queue which I found to be drastically worse. I kept finding myself repeatedly telling myself "I wish we had AlertOps again. The way we take calls on the weekends now is just unacceptable in comparison." The features that AlertOps offers grants so much utility and really increases the quality of life for employees.
    Date: 5/11/2022 1:48 PM
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  • Delaney Smith, A Leap Ahead IT
    AlertOps has been a very useful and wonderful tool to work with. The staff has been excellent in responding to questions and helping set everything up. The only fault I have with AlertOps (though this may be more of Connectwise), is that when Connectwise updates, the API needs to be updated in AlertOps. I would love to see AlertOps integrate with Zapier or something along those lines that would keep the API updated and remove a bit of the initial legwork of setting up.
    Date: 5/11/2022 11:36 AM
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  • Samuel Hazel, GFI Digital
    We have recently switched to Alert Ops and it's been a night and day difference. Engineers reliably recieve the notifications and calls when they are supposed to and no longer get false alarms at random times throughout the day and night. The support has been top notch with the few issues we caused ourselves as well.
    Date: 5/9/2022 5:06 PM
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  • William McKee, GFI Digital
    Alert ops has made our after hours process a 1000x better. Consistent alerts that never fail and completely allow you to customize what it looks like for you!
    Date: 5/9/2022 5:01 PM
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  • Rosana Brumfield, GFI Digital
    Our engineers dreaded their on-call turn not just because they had to work after hours but because the product we used was not reliable. We had many missed alerts, false alarms, and duplicate alarms. And what they hated the most were false alarms that came in between the hours of 12AM and 5AM. With AlertOps, we've had zero missed alerts, false alarms or duplicate alarms. AlertOps support has made the transition seamless and very successful.
    Date: 5/7/2022 9:22 AM
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  • Scott Fitzgerald, GadellNet
    We switched to AlertOps after our last solution stopped supporting integration with CW. AlertOps' support is the best I've ever seen. Having an assigned solutions engineer means that I can get support from someone familiar with my set up. Implementation was difficult to do solo, but that assigned engineer made it look easy AND explained it in a way I could understand. Now I can manage most of it on my own. The mobile app is intuitive and my engineers using it have given all positive feedback.
    Date: 1/28/2021 1:27 PM
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  • Tyler Reynolds, MB Technology Solutions
    AlertOps is great! Super flexible to work with, robust platform, and tightly tuned into their customer's feedback. Very nice to work with.
    Date: 1/14/2021 3:26 PM
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  • Peter McIver, Virtuoso
    I've been working with the AlertOps team over the last few months, and have been genuinely astonished at what their product can do. The depth of this integration surpasses all others I have seen. If you put a bit of work into it, and can clearly outline what you are looking to achieve, the AlertOps team will support your vision right the way through. Super impressed with these guys!! https://virtuoso.tech
    Date: 11/19/2020 6:07 PM
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