ConnectWise PSA

Requirements: Existing AlertOps and ConnectWise PSA licenses and environment.

Features:

• Automatically determine who to notify and alert relevant engineers of a ticket within ConnectWise via Push, SMS, Phone Call, or Collaboration Tool.
  
  
• End-To-End Ticket Lifecycle Automation: Simplify your life by syncing ticket statuses, fields, updates, and much much more. AlertOps leverages any ConnectWise PSA API endpoint, enabling you to build custom automations.
  
  
• Customize escalation policies to ensure maximum visibility and response to meet SLAs. Set different notifications and escalations for tickets from different boards or tickets with different priorities.
  
  
• Automation customized to your organizations business processes to substantially reduce downtime.
  
  
• Around-The-Clock-Coverage: Never miss an after-hours priority alert again. AlertOps handles your on-call schedule management, alerting, escalation policies, and much more. Cut through the noise and make sure your urgent alerts are immediately resolved.
  
  
• Alerts: The Way You Like It: Receive and manage alerts through your preferred medium- mobile app, SMS, email, phone call, or your preferred ChatOps tool like Teams, gChat, Slack, or Zoom.
  
  
• 5-Star Rated Customer Success Team: Our team of experts is ready to walk you through whatever you need. Cloud-Based: AlertOps is a cloud-native platform. Nothing to host or manage. Deep Integrations: AlertOps works seamlessly with ConnectWise PSA and many more tools.