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Product Overview

The MUST-have tool for MSPs and SMBs. Learn more here.

AlertOps is a leading incident response orchestration platform in the ConnectWise marketplace. AlertOps will improves your customer success and your team’s quality of life. After 5 years of serving over 50 ConnectWise Manage customers, we know exactly what you need.

AlertOps Integration with ConnectWise Manage integration allows End-To-End automation of the ticket lifecycle. Smart notifications provide enhanced visibility across the board. AlertOps helps simplify managing multiple SLA's, managing audit-trails, and keeping all tools in sync across the organization.

Our team of experts will walk you through everything – making implementation and onboarding a breeze.  Get a free consultant and demo with specialist today!



Never Miss Another Afterhours Priority Alert Again
AlertOps provides everything you need to get comprehensive around-the-clock coverage 24x7x365.

  • On-call schedule management
  • Live-call routing
  • Advanced escalation policies
  • SLA management

End-To-End Ticket Lifecycle Automation
Seamlessly sync and automate ticket statuses, fields, and updates. Leverage any ConnectWise Manage API endpoint to build custom automations.

Analysis & Reporting
Easily monitor your entire network, gather insights and generate postmortem reports.

Amazing Customer Service
We take pride in our 5-star rating on various rating sites like G2, Gartner, Captera, ConnectWise marketplace, and many more.  Our stand behind our product with an amazing customer success team that is always willing to help.  With AlertOps, your customer success is our customer success! 

Try AlertOps today for free and see why we are an MSP best practices.







 

Integration

ConnectWise Manage ConnectWise Manage













Documentation

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Support

AlertOps's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the AlertOps team directly to resolve any issues.

User Reviews

  • Mark Brenner, WhyReboot
    We have had AlertOps for over a year and the integration is awesome. Support is also great, anything that we need done they have been able to implement.
    Date: 8/10/2022 10:42 AM
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  • Nigel Wallace, WhyReboot
    The office has been using AlertOps almost a year now and I really enjoy the ease of use. Easy to check the schedule, easy to swap days, and the integration with ConnectWise also makes it easy to assign and close tickets. Would 100% recommend AlertOps!
    Date: 8/10/2022 10:42 AM
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  • Eli Haas, Vision Computer Solutions
    We really like the flexibility that AlertOps provides. Adding or removing someone from our on call rotation is significantly easier then what we were using before (OnPage). Also their support is great, Kam specifically helped me build out our entire call tree.
    Date: 8/10/2022 10:34 AM
    Was this review helpful? Yes No (0/0)
  • Kent Windham, DSM Technology Consultants
    We looked to AlertOps to fill gaps left by our RMMs. What we found was a fully capable alerting system with tons of integration. I've been the main person using and administering AlertOps for nearly 2 years. AlertOps support is very responsive and helpful.
    Date: 8/10/2022 10:19 AM
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  • Zack Russell, Zack Russell, 3Nines
    We have been using AlertOps for a few years now - and let me tell you it is a fantastic product!! Their support team is top notch! Very fast response time anytime I have ever needed assistance with the product/solution! This product is core to our day to day operations. Thank you AlertOps!
    Date: 8/5/2022 11:19 AM
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  • Matthew Weir, Starboard IT
    I've been using AlertOps for over a year and it's a standout product. Very easy to use and I'd recommend it to anyone in need of a product that provides IT Alerting.
    Date: 7/22/2022 2:27 AM
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  • Shehbaz Butt, Starboard IT
    I was introduced to AlertOps over the past few months and have been quite impressed with the product so far. It is logical and was easy to pick up and use. I like the mobile app feature, allowing for easy access and set up. Have not yet dealt with support but doco is good so far.
    Date: 7/18/2022 7:20 PM
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  • Daniel Skody, Net At Work
    A must for todays fast moving world. We would be wasting who knows how many hours a day dealing with issues and this has helped tremendously.
    Date: 7/5/2022 9:05 AM
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  • Cary Chu, Net At Work
    AlertsOps is a highly useful application that allows us to monitor our client systems in an efficient and effective manner. Recommended tool for all Managed Services Providers.
    Date: 7/4/2022 9:38 AM
    Was this review helpful? Yes No (0/0)
  • Victor Andaur, NetAtWork
    AlertOps has allowed me to become more efficient when being on-call. The Android application is great.
    Date: 6/30/2022 2:52 PM
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  • Samjhana Ale, Starboard IT
    AlertOps is great app for On-call service. user friendly, Its very easy to setup and manage.
    Date: 6/21/2022 12:34 AM
    Was this review helpful? Yes No (0/0)
  • Bharath Dondeti, StarboardIT
    AlertOps is Excellent product. I have been working with the AlertOps over few months, and I am impressed with the workflow of the alerts. Its super flexible and easy to work on the alerts. Alerts are consistent and allow you to customize according to company requirements. AlertOps is improving the business needs and making it user-friendly.
    Date: 6/20/2022 10:22 PM
    Was this review helpful? Yes No (0/0)
  • Emily Walters, OnPar Technologies
    AlertOps is an amazing product, and the support that is given by the AlertOps team is just as impressive! Any questions or issues (normally user error) are handled with care and quickly. On-call has never been easier for our technicians, and for administration to review and revise processes!
    Date: 6/20/2022 9:35 AM
    Was this review helpful? Yes No (0/0)
  • Cameron Harper, Daxtech IT Solutions
    Made our on-call management a breeze, they are friendly and great to work with. Integrations that make management simple and drive efficiency are always welcome.
    Date: 6/17/2022 8:23 PM
    Was this review helpful? Yes No (0/0)
  • Dennis Santucci, NetAtWork
    We have been using alertops with great success.
    Date: 6/16/2022 12:03 PM
    Was this review helpful? Yes No (0/0)
  • Daxter Granlin, Daxtech IT Solutions
    After trying several solutions, we switched to AlertOps. Their team has been very responsive and helpful throughout implementation and ongoing support. AlertOps is simple to understand, and everything just works. Out techs love the mobile app as it is intuitive and easy to use.
    Date: 6/16/2022 11:37 AM
    Was this review helpful? Yes No (0/0)
  • Sean Harris, A Leap Ahead IT
    We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great.
    Date: 5/17/2022 10:06 PM
    Was this review helpful? Yes No (0/0)
  • Shay Vogel, Community Care Partners
    Our team has been jazzed to start using AlertOps to help our techs get paged when they are covering our oncall shifts. Works nice. This tool is customizable per user settings with multiple options of alert delivery(email, SMS, etc), escalation settings, calendar options, workflow options, and the interface is super easy to use. Thanks AlertOps!
    Date: 5/13/2022 1:38 PM
    Was this review helpful? Yes No (0/0)
  • Hannah Brown, Hannah - GFI Digital
    I was so surprised when I tested out Alertops, this program was so much easier to navigate and respond to. I was getting frustrated with our old integration as it never worked quite right. Thanks so much for introducing a product that is actually usable and beneficial to our clients and employees!
    Date: 5/12/2022 4:54 PM
    Was this review helpful? Yes No (0/0)
  • Joseph Beacham, Coretechs
    We started using Alertops a little over a year ago. It has been a great product for us, keeping our team engaged with After Hours calls, and preventing customer disappointment. Support has always been responsive when needed, and our Account rep reaches out to us for any items that would benefit us!
    Date: 5/12/2022 12:25 PM
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  • Delaney Smith, A Leap Ahead IT
    We've been working with AlertOps for a bit over a year and they are wonderful to work with. It's a good system that alerts based on how YOU want it set up and allows for detailing for different instances.
    Date: 5/11/2022 2:21 PM
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  • Dawson Roeber, Community Care partners
    AlertOps is very convenient and it is great that it auto creates a ticket. It makes the on call process for our organization so much easier.
    Date: 5/11/2022 1:58 PM
    Was this review helpful? Yes No (0/0)
  • Joshua O'Quinn, Community Care Partners
    I had the pleasure of testing Alertops for my company for my first time ever on call during a trial we had with them. My next time on call was done using our traditional phone queue which I found to be drastically worse. I kept finding myself repeatedly telling myself "I wish we had AlertOps again. The way we take calls on the weekends now is just unacceptable in comparison." The features that AlertOps offers grants so much utility and really increases the quality of life for employees.
    Date: 5/11/2022 1:48 PM
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  • Delaney Smith, A Leap Ahead IT
    AlertOps has been a very useful and wonderful tool to work with. The staff has been excellent in responding to questions and helping set everything up. The only fault I have with AlertOps (though this may be more of Connectwise), is that when Connectwise updates, the API needs to be updated in AlertOps. I would love to see AlertOps integrate with Zapier or something along those lines that would keep the API updated and remove a bit of the initial legwork of setting up.
    Date: 5/11/2022 11:36 AM
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  • Samuel Hazel, GFI Digital
    We have recently switched to Alert Ops and it's been a night and day difference. Engineers reliably recieve the notifications and calls when they are supposed to and no longer get false alarms at random times throughout the day and night. The support has been top notch with the few issues we caused ourselves as well.
    Date: 5/9/2022 5:06 PM
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  • William McKee, GFI Digital
    Alert ops has made our after hours process a 1000x better. Consistent alerts that never fail and completely allow you to customize what it looks like for you!
    Date: 5/9/2022 5:01 PM
    Was this review helpful? Yes No (0/0)
  • Rosana Brumfield, GFI Digital
    Our engineers dreaded their on-call turn not just because they had to work after hours but because the product we used was not reliable. We had many missed alerts, false alarms, and duplicate alarms. And what they hated the most were false alarms that came in between the hours of 12AM and 5AM. With AlertOps, we've had zero missed alerts, false alarms or duplicate alarms. AlertOps support has made the transition seamless and very successful.
    Date: 5/7/2022 9:22 AM
    Was this review helpful? Yes No (0/0)
  • Scott Fitzgerald, GadellNet
    We switched to AlertOps after our last solution stopped supporting integration with CW. AlertOps' support is the best I've ever seen. Having an assigned solutions engineer means that I can get support from someone familiar with my set up. Implementation was difficult to do solo, but that assigned engineer made it look easy AND explained it in a way I could understand. Now I can manage most of it on my own. The mobile app is intuitive and my engineers using it have given all positive feedback.
    Date: 1/28/2021 1:27 PM
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  • Tyler Reynolds, MB Technology Solutions
    AlertOps is great! Super flexible to work with, robust platform, and tightly tuned into their customer's feedback. Very nice to work with.
    Date: 1/14/2021 3:26 PM
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  • Peter McIver, Virtuoso
    I've been working with the AlertOps team over the last few months, and have been genuinely astonished at what their product can do. The depth of this integration surpasses all others I have seen. If you put a bit of work into it, and can clearly outline what you are looking to achieve, the AlertOps team will support your vision right the way through. Super impressed with these guys!! https://virtuoso.tech
    Date: 11/19/2020 6:07 PM
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