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Product Overview

OnPage provides MSPs with full visibility into the alerting process. By integrating with OnPage, MSPs enable end-to-end tracking of cases and real-time updates of tickets within ConnectWise Manage. With OnPage, alerts get to the right person at the right time. Every time.


OnPage is an app and a console. The console enables MSP administrators to create on-call schedules, create escalation policies, send messages to recipients, review the audit trail or see who's on-call. All under one pane of glass!

OnPage helps MSPs provide superb customer service and stay on top of their clients' needs 24/7. No matter when an alert occurs, OnPage will ensure it goes directly to the tech on-call. OnPage does this by linking alerts to on-call schedules. That way, when alerts occur, only the person on-call will receive the critical alert. The rest of the team can stay asleep.

The OnPage + ConnectWise Manage integration 3.0 includes new features that enable MSPs to:

  • Embrace real-time ticket updates: Enable full event visibility within ConnectWise with status updates
  • Update tickets with replies: Update tickets with replies from the OnPage app
  • Set up triggers that send out OnPage alerts based on text strings in any free text “Connectwise Field”
  • Manage stakeholders with email gateway: Include stakeholder email communications in the ticket
  • Automate alerts from ConnectWise Manage’s voicemail initiated tickets
For more information on the newest features we’ve added to the ConnectWise Manage Integration, click here

With these enhancements to OnPage rich alert notifications, MSPs can now enhance their existing after-hours schedule management and automated alert escalations. These enhancements also allow OnPage users to create revenue streams centered around:

  • After-hours service
  • Disaster communications plan for clients
  • Maintaining excellence with SLAs

Integration

ConnectWise Manage ConnectWise Manage

Documentation

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Support

OnPage's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you need assistance with integration implementation, please send a note to Help@ConnectWise.com .  The ConnectWise Manage support team will work with the OnPage team to resolve any issues.

User Reviews

  • Sam Chawkat, Dynamic Network Solutions
    OnPage was our quick fix to the problem hey we need to all of a sudden fix the issue of after hours on call support without blowing SLAs and having someone always watch things. Very easy to setup and the notifications will definitely wake a person up to get engaged. Looking forward to the new enhancement to be able to close and update tickets right from my OnPage app, great for closing out those false alarms.
    Date: 2/7/2018 12:25 PM
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  • Chris Villarreal, Frontera Concepts
    After several years with VictorOps, we've switched to OnPage and haven't looked back. Alerts are sent as soon as an email hits our support account and the techs are notified. ConnectWise integration is seamless and the OnPage support is great. Very helpful product.
    Date: 11/30/2017 12:36 PM
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  • Dave Galioto, ECMSI
    Great product. Has really improved our on call alerting and accountability.
    Date: 11/13/2017 6:14 PM
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  • Dave Galioto, ECMSI
    OnPage has helped to improve our on call support response time. Great product. I'd recommend it to anyone looking to bring some accountability to their alerting.
    Date: 11/9/2017 6:10 PM
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  • Brian Spurgeon, Vision Computer Solutions
    We made the transition to Onpage this summer to drive our oncall process. We have been on the platform for close to 4 months now and 100% are satisfied with the decision to do so. The onboarding process was very simple and the OnPage technicians assisted with training and configuring the tool to meet our needs. The biggest benefit has been the extra accountability everyone now has as we can actually look at metrics for how we are providing after hours support.
    Date: 11/6/2017 11:25 AM
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  • Grant Lawson, Cyberian Technologies
    Recently decided to drop the 3rd party afterhours service we were using and return to an in-house on-call model. This time around, we armed our techs with OnPage and it has made a huge difference. The platform was extremely easy to configure and we had live alerting setup within minutes. The escalation grouping is the primary reason that we wanted to try the platform and it has worked great. It's also very convenient to enter a quick note into the app and have it write back to the CW ticket.
    Date: 4/19/2017 2:05 PM
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  • Michael Silverman, Advanced Network Products Inc.
    We've been leveraging OnPage since August. The Connectwise integration works well. We're leveraging it for easily flagging and escalating critical network and infrastructure issues. It's enabled us to tightly control the types of alerts that get escalated and maximize our levels of responsiveness to our clients. Made a couple enhancement requests that were received positively and look forward to seeing them in future updates.
    Date: 10/5/2016 1:54 PM
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  • Craig Isaacs, Cygnus Systems, Inc.
    We met the OnPage team at IT nation 2015. They immediately solved our problems of Labtech after hours alerting. Since the initial deploy we have enhanced our alerting system in other areas of our business. This is a must have product for us. Joe and Alex have continue to be great to work with.
    Date: 8/23/2016 4:44 PM
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  • Steve Budzisz, 3NINES TECHNOLOGIES, INC.
    We have been using Onpage since they integrated with ConnectWise, love the rollover features and the now worry setup scheduling and ticket integration.
    Date: 8/9/2016 12:08 PM
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  • Jerad Johnson, Association Technologies
    OnPage fills a void in a GIANT gap...enhanced notifications with customization. Not only does this provide notification, but we can specify escalation groups and behaviors. This was a critical feature/function for us. So far, so good, and getting better. Adam and Alex have provided solid support. Looking forward to even more continued development of enhancements.
    Date: 7/19/2016 1:49 PM
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