ConnectWise PSA

Requirements: MSPbots: 1.1.20 ConnectWise Manage: current API version

Features:

• MSPbots leverages data with various APIs,to generate comprehensive Business Intelligence dashboards enabling MSPs to make data-driven decisions and exponentially improve process efficiency and alleviate mundane, repetitive tasks at all levels from technicians to C-level via micro-training bots.
  
  
• Our bots continuously scan the PSA database in real-time, analyzing based on predefined rules. When not followed, the bot sends an alert to the user. If this persists, the bot escalates the issue to the appropriate manager thereby streamlining the manager's duties and allowing for greater focus on priorities.
  
  
• The Attendance App streamlines attendance management by allowing techs to easily clock in, clock out, take breaks, and more. This automation ensures compliance with labor laws and provides MSPs visibility in remote and hybrid set ups leading to improved utilization and client satisfaction.
  
  
• NextTicket Manager automates ticket dispatch by using customizable rules to calculate the total priority points of each ticket. Ranking all tickets by priority, displaying the highest priority ticket to users, enabling faster resolution and more efficient use of resources while also eliminating cherry/random picking.
  
  

ConnectWise Automate

Requirements: ConnectWise Automate: current API version

Features:

• MSPbots offers real-time dashboards and widgets for Business Intelligence, empowering MSPs to make informed decisions for their business when they need it. With MSPbots, MSPs can leverage comprehensive data analytics and insights to optimize their operations, streamline processes, and deliver better services to clients.
  
  
• Increase efficiency by automating those mundane and repetitive tasks in Automate.