MSPbots is an RPA (Robotic Process Automation) platform specifically designed for IT MSP (Managed Service Provider) businesses. We connect with ConnectWise Manage and other programs to automate mundane and repetitive business processes that lead to better business efficiency.
MSPbots: 1.1.12 Connectwise: current API version
Next Ticket Bot automates ticket dispatch by automatically calculating the total priority points of each ticket (based on more than a dozen customizable factors), ranking all tickets by priority, and then displaying the most valuable ticket to users so that it can be resolved much faster.
Bots scan Manage database in real-time, analyzes it based on predefined rules. When a rule is not followed, the bot will send an alert to the user. After sending multiple alerts, if the user continues to generate more alerts, escalate to the manager to handle the issue accordingly.
Attendance bot: automates attendance management by enabling techs to easily update the system as they clock in, clock out, take breaks, and so on. It helps MSPs to comply with labor law, shows the presence of employees.
Currently this vendor is not Certified under ConnectWise Invent. Please reach out directly to the vendor for integration implementation and/or support.
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