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A Full Service IT Provider Focused On YOU
IT By Design is a full service IT solutions provider based in Manhattan with offices in New Jersey, a global Network Operations Center, and Data Centers in New York and Arizona. Established in 1998, the ITBD support model has been driven by our customer-centric philosophy and a proactive approach to IT services.
Moving Your Business Forward With Technology
As true consultants, we’re about making sure that your technology moves your business forward, rather than holding your potential back. Our Live Help Desk is available 24x7x365, enabling our certified engineers to take care of the health of your network around the clock. From preparation to implementation to post-project support, our team will design solutions specific to your business needs.
Leveraging Your Technology Effectively Is Our Mission
IT By Design’s mission is to help you efficiently and effectively manage your technology so that you obtain the greatest ROI of your investment. Whether it’s helping with day-to-day IT issues, upgrading to the latest version of Exchange or taking your network into the cloud, we are your trusted resource for ALL things IT.
Response Time: Live Help Desk and up to 4 hour maximum urgent onsite support SLA.
Partners: Enterprise Partners with VMware, Dell, HP, Microsoft, Cisco, IBM, Sonicwall, and more.
Locations: New York, New Jersey, California, Massachusetts, Washington D.C., Arizona, Chandigarh
Helpdesk By Design IT By Design’s 24x7 live helpdesk provides MSPs with around the clock support. It is a fully brandable solution that gives you the support you need, when you need it, by a peer that understands how to effectively deliver it. Benefits:
Fully brandable: Your clients see your brand
Average resolution time of 15 minutes: Allows your team to work on the larger issues
Proactive technology management
No passing the buck: We’ll call vendors and inform you of projects
Global presence: Your users can call from anywhere in the world and get immediate support
100% Transparency: Flat per node rate allows you to effectively manage costs
No hidden fees or blackouts: We provide all-inclusive flat fees
NOC By Design
It’s 2AM, do you know what your servers are up to? Let ITBYDESIGN answer the call with a proven global service delivery model that supports your clients’ most critical needs. When a missed call can mean a client lost, you can’t afford to take any risks.
All offerings are 24x7 and defined by the service provided. Offerings can be customized to meet the specific needs of each of your clients.
Staffing By Design Hire a dedicated engineer that works DIRECTLY with YOUR team to service your customers. We provide dedicated, MSP trained, remote engineers that become an extension of your team.
No Burden Rates—Corp to Corp
No HR Headache– we do the recruitment, you pick the resources you want
Resources are dedicated to you and only you
You set the schedule, 8 hour shifts, 5 days a week
They work out of your CRM, PSA, and RMM, have your email ID and phone, and report directly to your service management team
You interview and vet your resource like you would your own engineer
IT By Design is a global IT solutions consultancy specialized in providing custom IT support including a 24x7 live helpdesk, IT Staffing, and Professional Services. We work with our customers to create IT support solutions designed specifically to fit their environment and budget.
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