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Product Overview

A Full Service IT Provider Focused On YOU

IT By Design is a full service IT solutions provider based in Manhattan with offices in New Jersey, a global Network Operations Center, and Data Centers in New York and Arizona. Established in 1998, the ITBD support model has been driven by our customer-centric philosophy and a proactive approach to IT services.

Moving Your Business Forward With Technology 

As true consultants, we’re about making sure that your technology moves your business forward, rather than holding your potential back. Our Live Help Desk is available 24x7x365, enabling our certified engineers to take care of the health of your network around the clock. From preparation to implementation to post-project support, our team will design solutions specific to your business needs.

Leveraging Your Technology Effectively Is Our Mission

IT By Design’s mission is to help you efficiently and effectively manage your technology so that you obtain the greatest ROI of your investment. Whether it’s helping with day-to-day IT issues, upgrading to the latest version of Exchange or taking your network into the cloud, we are your trusted resource for ALL things IT.

Quick Facts:

  • Founded: 1998
  • Employees: 100+
  • Availability: 24x7x365
  • Response Time: Live Help Desk and up to 4 hour maximum urgent onsite support SLA.
  • Partners: Enterprise Partners with VMware, Dell, HP, Microsoft, Cisco, IBM, Sonicwall, and more.
  • Locations: New York, New Jersey, California, Massachusetts, Washington D.C., Arizona, Chandigarh

Helpdesk By Design
IT By Design’s 24x7 live helpdesk provides MSPs with around the clock support. It is a fully brandable solution that gives you the support you need, when you need it, by a peer that understands how to effectively deliver it.

  • Fully brandable: Your clients see your brand
  • Average resolution time of 15 minutes: Allows your team to work on the larger issues
  • Proactive technology management
  • No passing the buck: We’ll call vendors and inform you of projects
  • Global presence: Your users can call from anywhere in the world and get immediate support
  • 100% Transparency: Flat per node rate allows you to effectively manage costs

No hidden fees or blackouts: We provide all-inclusive flat fees

NOC By Design

It’s 2AM, do you know what your servers are up to? Let ITBYDESIGN answer the call with a proven global service delivery model that supports your clients’ most critical needs. When a missed call can mean a client lost, you can’t afford to take any risks.


  • Network Devices
  • Servers
  • Hosts
  • SANs
  •  VMs

All offerings are 24x7 and defined by the service provided. Offerings can be customized to meet the specific needs of each of your clients.

Staffing By Design
Hire a dedicated engineer that works DIRECTLY with YOUR team to service your customers. We provide dedicated, MSP trained, remote engineers that become an extension of your team.


  • No Burden Rates—Corp to Corp
  • No HR Headache– we do the recruitment, you pick the resources you want
  • Resources are dedicated to you and only you
  • You set the schedule, 8 hour shifts, 5 days a week
  • They work out of your CRM, PSA, and RMM, have your email ID and phone, and report directly to your service management team
  •  You interview and vet your resource like you would your own engineer


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