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ConnectWise Platform™ Certified
The purpose-built platform for MSPs.
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Professional services automation designed to run your as-a-service business.
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Remotely access and support any device, anywhere, any time.
ConnectWise Automate Certified
Powerful RMM for next-level IT support.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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  • Overview

  • Integration

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DaemonLayer is AI-powered ticket triage for MSPs. It reads each ticket, resolves what it safely can, and hands the rest to engineers with full context. Every action is logged and reviewable. Safety limits are enforced in the software itself, independent of the AI's judgement. It's UK-built and GDPR compliant.

  • Appears inside your ConnectWise Manage ticket screen, so technicians see what the AI recommends and can approve or reject it without leaving the ticket
  • Every automated action is recorded, so you always have a clear record of what happened and why, available whenever you need to check it
  • Works through the ConnectWise API only, with nothing installed on client machines, and each client's data is kept fully separate

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:
PSA Integration
Categories:
IT Management

Details

Integrates with:
PSA Integration
Categories:
IT Management

Overview

DaemonLayer is AI-powered ticket triage for MSPs. It reads each ticket, resolves what it safely can, and hands the rest to engineers with full context. Every action is logged and reviewable. Safety limits are enforced in the software itself, independent of the AI's judgement. It's UK-built and GDPR compliant.

Integration

  • Appears inside your ConnectWise Manage ticket screen, so technicians see what the AI recommends and can approve or reject it without leaving the ticket
  • Every automated action is recorded, so you always have a clear record of what happened and why, available whenever you need to check it
  • Works through the ConnectWise API only, with nothing installed on client machines, and each client's data is kept fully separate

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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