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User Reviews

• Daniel Chard??asas, Integration Technologies Corp (INTECH)
  ConnectSmart saved our company!!! Thanks to ConnectSmart we are able to have complete visibility of our service operations. It has helped us react quickly and make necessary adjustments in key situations in order to minimize service and probably financial impact. We’ve been using ConnectSmart products and services since 2013 and it has become our key progress and success factor for today and the future to come. We’ve surpassed a vendor/customer relation and have become partners working on succes
  Date: 12/16/2016 9:17 AM
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• Alex Butera, National IT Solutions
  Average customer service and product in comparison to others the market so we cancelled our service and moved to BrightGuage https://www.brightgauge.com/ and haven’t looked back. Try for yourself.
  Date: 7/3/2016 6:48 AM
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• Ian Hoeffler, IT Authorities
  We had these guys for several months and while the gauges themselves are fine, the support wasn't so good. ConnectWise changed something in their API and support for CW and support for ConnectSMART pointing their fingers and no one could fix it. I had a ticket open for a month and then they closed it, stating they called and emailed when they never tried. Canceled our service and moved to Bright Gauges.
  Date: 3/12/2014 2:38 PM
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• Jonas Berling, rdata AB
  We have a LCD to follow up a lot of things in the office. When we bring new clients into our office they are very often impressed in how well organized we are and they love to see the display with all the numbers of whats going on in our support. We like it and think it´s useful for us, especially making it easier to get the new clients to sign our agreements. One problem though is everytime we update Connectwise we have to manually fix things in ConnectSmart to get it to work correctly again,
  Date: 2/13/2014 5:58 AM
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• Steve Sexton, Baltimore Technology Group LLC
  We've only had ConnectSMART up and running for two weeks, but it's already provided valuable feedback and has assisted with ticket cleanup. We have gadgets on a big TV in our tech area that lets our team track information all our service boards.
  Date: 12/9/2013 7:20 AM
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• Dewayne Chappell, Divergys, LLC
  Been using ConnectSMART for years! We have it displayed on LCDs all throughout the office and couldn't live without it!
  Date: 12/6/2013 1:05 PM
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• Ashley Del Net, Smart Owl Solutions
  Connect Smart is a very useful program. The fact that they provide you with the data to be able to manipulate and create your own gadgets is fantastic. I have never met a partner that has not experienced the beneficial rewards that come from using Connect Smart. It is a great tool to augment any database software you have.
  Date: 11/27/2013 1:24 PM
  Was this review helpful? Yes No (1/0)