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The purpose-built platform for MSPs.
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  • Overview

  • Integration

  • Support

CallSprout is a cloud business phone system for MSPs. Sage, our AI voice agent, is included on both plans. It answers around the clock, talks with the caller, and connects to ConnectWise PSA so support calls become tickets, time entries, and screen-pops instead of lost notes.

  • Opens a ConnectWise PSA service ticket from a support call with an AI summary
  • Posts call duration as a time entry against the right company and ticket for review
  • Screen-pops the company and contact, and can surface open tickets before the tech answers

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:
PSA Integration
Categories:
IT Management

Details

Integrates with:
PSA Integration
Categories:
IT Management

Overview

CallSprout is a cloud business phone system for MSPs. Sage, our AI voice agent, is included on both plans. It answers around the clock, talks with the caller, and connects to ConnectWise PSA so support calls become tickets, time entries, and screen-pops instead of lost notes.

Integration

  • Opens a ConnectWise PSA service ticket from a support call with an AI summary
  • Posts call duration as a time entry against the right company and ticket for review
  • Screen-pops the company and contact, and can surface open tickets before the tech answers

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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