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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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  • Overview

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Aria is a managed AI voice receptionist that answers calls 24/7 for MSPs and IT service providers. Calls are automatically logged as ConnectWise PSA tickets with caller details, issue summaries, and priority. Eliminates missed calls, reduces after-hours staffing, and keeps your board updated in real time.

  • Automatically creates ConnectWise PSA service tickets from inbound calls — including caller name, company, issue summary, and priority
  • Matches callers to existing contacts and companies in ConnectWise PSA, attaching tickets to the correct account
  • Logs call duration as time entries and adds detailed call notes to new or existing tickets

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:
PSA Integration
Categories:
IT Management

Details

Integrates with:
PSA Integration
Categories:
IT Management

Overview

Aria is a managed AI voice receptionist that answers calls 24/7 for MSPs and IT service providers. Calls are automatically logged as ConnectWise PSA tickets with caller details, issue summaries, and priority. Eliminates missed calls, reduces after-hours staffing, and keeps your board updated in real time.

Integration

  • Automatically creates ConnectWise PSA service tickets from inbound calls — including caller name, company, issue summary, and priority
  • Matches callers to existing contacts and companies in ConnectWise PSA, attaching tickets to the correct account
  • Logs call duration as time entries and adds detailed call notes to new or existing tickets

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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