Zendesk

Overview
Integration
Support

When Zendesk ticketing and ConnectWise Control Support join forces, you can easily surpass your customers’ expectations with rapid issue resolution. Remotely connect to your customers’ machines in seconds from the Zendesk ticket sidebar, and after their problem is solved, find your important data right where you need it—in the correlating Zendesk ticket.

ConnectWise ScreenConnect

Requirements: This extension is only supported on Windows servers.

Features:

Connects your Control instance to your Zendesk instance
Once installed and configured, a panel is added to Zendesk to create, join, and invite ticket recipients to Support Sessions.
After the session has ended, the integration will add an internal note with session information to the ticket.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise ScreenConnect

Requirements: This extension is only supported on Windows servers.

Features:

Connects your Control instance to your Zendesk instance
Once installed and configured, a panel is added to Zendesk to create, join, and invite ticket recipients to Support Sessions.
After the session has ended, the integration will add an internal note with session information to the ticket.