Virtual Security Operations Center (vSOC) as-a-service

Overview
Integration
Support

Abacode’s Virtual Security Operations Center (vSOC) offering, called Cyber Lorica™, is tailored for the MSP market and their clients. Through Cyber Lorica™, we provide real-time 24/7 monitoring and remediation. Our vSOC teams work in collaboration with the MSP to maintain the proper cybersecurity governance and separation of duties.

ConnectWise PSA

Requirements: Abacode's ConnectWise Manage instance is currently at version 2017.4 and integrates with instances of ConnectWise Manage on version 2017.4 or later both on-premise or in the Cloud.

Features:

Automated creation of tickets in MSP's instance of ConnectWise Manage for alarms escalated as tickets in Abacode's ConnectWise Manage instance.
Easy onboarding of MSP and MSP clients in ConnectWise Manage so that escalated alarm tickets are synchronized between the MSP and Abacode's instances.
Updates to the Summary Section and Notes are kept in-sync between the MSP and Abacode's instances of ConnectWise Manage throughout the lifecycle of the ticket.
Status Codes in the instance of ConnectWise Manage used by Abacode, are mapped to exactly match the status codes used by the MSP.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration
implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Requirements: Abacode's ConnectWise Manage instance is currently at version 2017.4 and integrates with instances of ConnectWise Manage on version 2017.4 or later both on-premise or in the Cloud.

Features:

Automated creation of tickets in MSP's instance of ConnectWise Manage for alarms escalated as tickets in Abacode's ConnectWise Manage instance.
Easy onboarding of MSP and MSP clients in ConnectWise Manage so that escalated alarm tickets are synchronized between the MSP and Abacode's instances.
Updates to the Summary Section and Notes are kept in-sync between the MSP and Abacode's instances of ConnectWise Manage throughout the lifecycle of the ticket.
Status Codes in the instance of ConnectWise Manage used by Abacode, are mapped to exactly match the status codes used by the MSP.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration
implementation and/or support.

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