Virtual Security Operations Center (vSOC) as-a-service

Overview
Integration
Support

Abacode’s Virtual Security Operations Center (vSOC) offering, called Cyber Lorica™, is tailored for the MSP market and their clients. Through Cyber Lorica™, we provide real-time 24/7 monitoring and remediation. Our vSOC teams work in collaboration with the MSP to maintain the proper cybersecurity governance and separation of duties.

ConnectWise PSA

Requirements: Abacode's ConnectWise Manage instance is currently at version 2017.4 and integrates with instances of ConnectWise Manage on version 2017.4 or later both on-premise or in the Cloud.

Features:

Automated creation of tickets in MSP's instance of ConnectWise Manage for alarms escalated as tickets in Abacode's ConnectWise Manage instance.
Easy onboarding of MSP and MSP clients in ConnectWise Manage so that escalated alarm tickets are synchronized between the MSP and Abacode's instances.
Updates to the Summary Section and Notes are kept in-sync between the MSP and Abacode's instances of ConnectWise Manage throughout the lifecycle of the ticket.
Status Codes in the instance of ConnectWise Manage used by Abacode, are mapped to exactly match the status codes used by the MSP.

🛠 Need Help? We’ve Got You.
QuickTix is built to be simple—but if you need assistance, our team is here to support you every step of the way.

🧩 What’s Included:
Email support during standard business hours (Mon–Fri)
Access to our QuickTix Knowledge Base
Setup documentation for ConnectWise Manage integration
Fast responses from real humans who understand MSP life

📬 Support Contact:
Email: help@tryquicktix.com

Details

Overview

Integration

ConnectWise PSA

Requirements: Abacode's ConnectWise Manage instance is currently at version 2017.4 and integrates with instances of ConnectWise Manage on version 2017.4 or later both on-premise or in the Cloud.

Features:

Automated creation of tickets in MSP's instance of ConnectWise Manage for alarms escalated as tickets in Abacode's ConnectWise Manage instance.
Easy onboarding of MSP and MSP clients in ConnectWise Manage so that escalated alarm tickets are synchronized between the MSP and Abacode's instances.
Updates to the Summary Section and Notes are kept in-sync between the MSP and Abacode's instances of ConnectWise Manage throughout the lifecycle of the ticket.
Status Codes in the instance of ConnectWise Manage used by Abacode, are mapped to exactly match the status codes used by the MSP.

Support

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Avalara

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Automate tax compliance and help improve accuracy while reducing costs.

INFIMA

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Security Awareness Training with 3-click onboarding and zero management.

Zorus

ConnectWise Certified

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TimeZest

ConnectWise Certified

Automated scheduling solution designed for MSP's

Sxipher

ConnectWise Certified

Deep Learning AI Penetration Testing.

CrushBank

ConnectWise Certified

The CrushBank Data and AI platform uses artificial intelligence and machine learning to transform IT support.

Intermedia

ConnectWise Certified

Intermedia makes it easy and profitable for any MSP to offer advanced cloud communications and collaboration solutions that allow customers to take a full office communications suite on the go.