ConnectWise PSA

Features:

• Tickets can be created in ConnectWise Manage manually via single-click or automatically via resolution profile
• Tickets will contain all the information Servoyant collects for the alert
• Ticket status will be updated in Servoyant from ConnectWise Manage
• Servoyant does not provide for a “closed-loop” system as it is our belief that an external system should not clear an alert whose condition may not have been resolved. Servoyant provides an auto-clearing system that will clear the alert when the alert condition has been resolved as an alternative method.
• Device configurations will be exported from Servoyant to ConnectWise Manage automatically in order to maintain current configurations in ConnectWise Manage.

Servoyant will also retrieve all ticket header information to provide a single source of reporting on:

• Ticket response time
• Resolution time
• Tickets by incident type