ConnectWise View

Tap into the power of any mobile device camera for real-time visual support, enhancing customer service without the need for app downloads.

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Introduction

Seamlessly troubleshoot with direct mobile camera access.

Blurred lines in troubleshooting, missed visual cues, and prolonged issue resolution are pitfalls of the past. Transform your end user's mobile device camera into a powerful tool for real-time visual support with View. Empower your team to guide users through live streams and troubleshoot from their perspective, turning every end user into a troubleshooting expert. Our intuitive platform tackles modern support challenges with ease and privacy, offering seamless remote assistance without downloads.

It's not just support—it's an innovative tool that creates exceptional customer experiences by making complex issues easier to resolve.

Highlights

App-free experience

Invite with a click and connect with a touch—no app needed, keeping technician details private.

Mentor on the go

Senior engineers can guide junior techs in real-time, cutting travel and maximizing productivity.

Visual archives

Capture and save live stream snapshots for future reference.

Overview
ScreenConnect Integration
PSA Integration

Empower your team with real-time visual support

Find quick solutions for customers and remote employees with ConnectWise View. Technicians can troubleshoot, resolve issues, or guide installations of any equipment via the end user's mobile device camera.

Transform remote support by diving into real-time insights and engaging directly with users through their mobile cameras. With View, your support team can effortlessly tackle complex problems, enhance customer satisfaction, and deliver exceptional service without the need for app downloads. Experience a new level of efficiency and privacy in remote assistance, making every interaction smooth and effective.

Key Features

App-free experience
Connect instantly without the hassle of mobile apps. Send an SMS or email with a secure link, allowing users to connect with just a click and a touch.

Mentor on the go
Empower senior engineers to mentor junior techs live, cutting down travel time and maximizing productivity by focusing on high-value tasks.

Privacy-preserving connectivity
Maintain security and privacy with browser-based sessions that protect technician contact details, ensuring smooth and secure interactions.

Visual archives
Capture live stream snapshots for training, documentation, billing, or future reference, creating a valuable visual record of each session.

Live camera support
See through the eyes of your end user, turning them into on-site experts. Guide, resolve, and streamline complex issues in real-time for efficient troubleshooting.

Elevate remote support: Transform the end user device into your troubleshooting power

ConnectWise View seamlessly integrates with ScreenConnect, bringing powerful visual support to your remote troubleshooting efforts. Enhance your team's ability to solve on-site issues using the end user's mobile device camera, all within the ScreenConnect Premium package.

Unlock these powerful advantages:

Optimized profits and reduced overhead
Address challenges remotely to significantly reduce on-site costs. Streamline training processes and free up senior engineers, leading to substantial overhead reductions and increased profitability.

Seamless integration & expansive reach
Break geographical barriers and tap into new service territories effortlessly, expanding your reach and capabilities without the need for additional software.

Effortless engagement & enhanced trust
Simplify interactions with an intuitive, app-free experience. Strengthen trust and build lasting relationships with partners and clients through seamless, straightforward engagements.

Secure & compliant interactions
Prioritize data security with privacy-preserving features that protect information during each service delivery. Reinforce customer confidence and uphold your brand's reputation with secure and compliant interactions.

For more detailed technical information, please visit our ConnectWise View integration technical page.

This integration empowers your team with advanced remote support tools, making troubleshooting and problem resolution more efficient and effective.

Streamline your service delivery with the ConnectWise PSA™ integration

Elevate your support capabilities by integrating ConnectWise PSA with ConnectWise View. This integration allows technicians to visually access customer and end user issues directly from their service tickets, making each support session more effective and seamless.

Discover the benefits:

Enhanced issue resolution
Gain direct visual access to customer issues from service tickets, bridging the gap between problem identification and resolution.

Efficient remote service delivery
Initiate View sessions directly from PSA tickets, allowing customers to share their mobile camera and streamline troubleshooting.

Simple integration setup
Easily set up the integration with a single click, ensuring swift and effective support sessions.

Optimized resolutions
Capture essential details efficiently and minimize communication delays. Automatically log screenshots and time entries in service tickets.

Guaranteed technician privacy
Secure technician contact details to ensure safe and transparent interactions.

Elevated customer experience
Let end users show your team what they see through their phone’s camera, speeding up resolutions and enhancing satisfaction.

For more detailed technical information, please visit our ConnectWise PSA integration technical page.

Explore the full potential of ConnectWise View and PSA integration to transform your remote support experience.

Details

Overview