ConnectWise NOC Services

Engage ConnectWise NOC Services for expert continuous monitoring, proactive maintenance, and troubleshooting for your critical client servers.

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Introduction

“The ConnectWise NOC is a brilliant service. It just works quietly 24/7, without aggravation, the way it should be. If there’s an infrastructure problem on Saturday evening, you don’t wait for it to have an impact on Monday morning—it gets fixed Saturday evening”

- Paul Hillis, Sales Director, First Solution

With a wealth of knowledge and client-centric approach, our highly certified experts are here to help your business thrive. NOC services are engaged on a client site basis and have documented metrics, like inbound interaction, average first touch resolution rates, and more, that are reviewed on a quarterly basis to help ensure a consistent, excellent experience.

Highlights

Continuous Monitoring

Backend, client server management by site.

Proactive Maintenance

Routine server maintenance, application, antivirus, disk space, server offline, and patch management.

Troubleshooting

Can absorb up to 90% of server tickets generated, 24/7/365 coverage available.

Overview
Integration
Support

Extend your team's capabilities and bandwidth by taking tasks like server patching, routine maintenance, and troubleshooting off their plate. Partner's engage NOC services to remove limitations and deliver exceptional service. Fewer tickets, faster SLAs, and more uptime for your customers.

Intelligent Monitoring
Our NOC continually optimizes best-in-class intelligent alerting technology to consolidate related events into a single ticket—eliminating up to 80% of the clutter and false positives created by other tools.

Simplified Patch Management
All security updates are tested by our NOC experts so you can automate patching with confidence! Take hands-off approach to server patching by engaging our team to handle patch testing, deployment, and remediation by site.

Improved Response Time
Pairing the automation capabilities of RMM with expertise of the NOC enables your team to streamline routine tasks, minimize manual intervention, and tackle tough projects- improving customer response time and satisfaction.

Cost Savings
Scale your services, protect your gross margins, and focus on building client relationships without adding headcount.

ConnectWise NOC Services are available to ConnectWise RMM partners with the Pro or Premium package.

ConnectWise RMM partners who have enabled ConnectWise NOC Services by client site policies,can request support by starting a chat. To start a chat, navigate to ConnectWise Home> Support> Chat Now, and choose from the NOC support page options.

Details

Overview

Cost Savings
Scale your services, protect your gross margins, and focus on building client relationships without adding headcount.

Integration

ConnectWise NOC Services are available to ConnectWise RMM partners with the Pro or Premium package.