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Traceless

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  • ConnectWise Manage Certified

Product Overview

A 30 day free trial is available! Please complete the "Request More Information" form to be contacted by a Traceless representative to set up a free trial.

Traceless uses revolutionary technology to securely transmit sensitive data between you and your customers. Our Pod based application allows for frictionless human two factor identity verification and data transfer with no at-rest storage of data. This means your customers sensitive data is never on your servers, ConnectWise, or your customers email servers.

Our 2-Factor identity verification grants your team the ability to validate service requests for sensitive data in seconds. The ticket based view grants support staff access to all salient contact points for the requesting customer and a seamless mechanism for verifying identity.

After your team validates the request, any password or other credentials that need to be transmitted are passed via our restless transmission system. This ensures that any credentials or other sensitive data is *never* stored at rest on ConnectWise, on your servers, or on your customers servers.
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Integration

ConnectWise Manage ConnectWise Manage




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Support

Traceless's ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the Traceless team directly to resolve any issues.

User Reviews

  • Elaine Hodges, Springboard IT
    Traceless is super simple to set up and start using. The team can use it for any type of sensitive data. From a leadership standpoint, it satisfies an area of security that some end users pressure techs to bypass. Additionally, it shows our clients how seriously we take our and their data security. Traceless has allowed us to easily implement a security feature that maintains the client experience and aligns with our responsibility as an IT service provider.
    Date: 5/1/2020 11:52 AM
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  • Victor Liu, Link High Technologies Inc.
    With security top of mind, it was important to find a easy to use solution for our engineers to send passwords within Connectwise. Encrypted emails were cumbersome and time consuming. The identity verification allows us to verify our clients before changing passwords or administrative access.
    Date: 2/21/2020 11:35 AM
    Was this review helpful? Yes No (1/0)
  • Matthew Bookspan, Blacktip
    As the first client of Traceless, we were very excited to have a secure password capability. The fact that we can validate our clients when they call via 2FA as well as send expiring secured links to our client is instrumental to our business. Most importantly, our clients love it.
    Date: 2/18/2020 8:19 AM
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  • Shane Swanson, Snap Tech IT
    As a security focused organization we do not allow our techs to send passwords in plain text so we had been using encrypted emails however users constantly had issues not knowing how to open the emails which lead to more time being spent than necessary. Luckily we came across Traceless which allows us to send the client a secure link and we get to control how long that link is valid for. It was very quick and easy to implement. Our clients and our team have found huge value in it.
    Date: 2/13/2020 3:09 PM
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  • Gene Reich, POINT
    Much to my concern my team was sending passwords and other sensitive data via email in ConnectWise Manage. Traceless allowed my team to send sensitive data securely to our customers and none of that data is in ConnectWise or email. It also keeps an audit trail of the data which helps us ensure things are done right. Easy to implement and quickly adopted by the team!
    Date: 2/12/2020 6:17 PM
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