-
Traceless makes the everyday task of MSP's managing user's passwords simple and secure.
It completely removes the risk of user passwords being sat in an email and forever stored in a Manage ticket, allows for a 2-factor challenge so you know the user is who they say they are, then generates secure passwords and allows them to be sent via the ticket in a 1-click, disposable link - all from inside Manage in a pod on service tickets where it should be. Our Team and Clients think it's great!
Date: 8/20/2020 5:37 AM
Was this review helpful?
Yes
No
(0/0)
-
Elaine Hodges, Springboard IT
Traceless is super simple to set up and start using. The team can use it for any type of sensitive data. From a leadership standpoint, it satisfies an area of security that some end users pressure techs to bypass. Additionally, it shows our clients how seriously we take our and their data security. Traceless has allowed us to easily implement a security feature that maintains the client experience and aligns with our responsibility as an IT service provider.
Date: 5/1/2020 11:52 AM
Was this review helpful?
Yes
No
(0/0)
-
Victor Liu, Link High Technologies Inc.
With security top of mind, it was important to find a easy to use solution for our engineers to send passwords within Connectwise. Encrypted emails were cumbersome and time consuming. The identity verification allows us to verify our clients before changing passwords or administrative access.
Date: 2/21/2020 11:35 AM
Was this review helpful?
Yes
No
(1/0)
-
Matthew Bookspan, Blacktip
As the first client of Traceless, we were very excited to have a secure password capability. The fact that we can validate our clients when they call via 2FA as well as send expiring secured links to our client is instrumental to our business. Most importantly, our clients love it.
Date: 2/18/2020 8:19 AM
Was this review helpful?
Yes
No
(1/0)
-
Shane Swanson, Snap Tech IT
As a security focused organization we do not allow our techs to send passwords in plain text so we had been using encrypted emails however users constantly had issues not knowing how to open the emails which lead to more time being spent than necessary. Luckily we came across Traceless which allows us to send the client a secure link and we get to control how long that link is valid for. It was very quick and easy to implement. Our clients and our team have found huge value in it.
Date: 2/13/2020 3:09 PM
Was this review helpful?
Yes
No
(1/0)
-
Much to my concern my team was sending passwords and other sensitive data via email in ConnectWise Manage. Traceless allowed my team to send sensitive data securely to our customers and none of that data is in ConnectWise or email.
It also keeps an audit trail of the data which helps us ensure things are done right. Easy to implement and quickly adopted by the team!
Date: 2/12/2020 6:17 PM
Was this review helpful?
Yes
No
(0/0)
ConnectWise Manage
