Symoda

Overview
Integration
Support

Taking an outside in approach to solve communication complaints Symoda has developed a communication and customer experience platform that highlights all the exceptional work MSPS are doing. We’ve put this in a frictionless mobile app which end users love and reduces the pressure on your technicians to communicate. We are providing self service solutions by automating roles and repeatable tasks and offering these solutions to end users to reduce and deflect tickets away from your services desk. By harnessing cell phone technology, we are providing a superior experience compared to what ticket portals provide today.

Busy executives don’t have time to fill out cumbersome forms. Younger staff would prefer to get help via an app on their cell phone. End users simply want to know they are communicating with the right people, are proactively informed of problems, offered ways to solve their own issues and just be kept up to date and communicated with in a modern and timely manner.

Come join us in our quest to evolve communication for MSPs.

Mobile App

End users have a brandable app to communicate with you.
You get to see more metrics on how clients communicate with you.
Central starting point for all communication so you can set the narrative.

Simple and modern Ticketing

End users can create, update notes and track issues directly from the ticket without communicating with you via phone email or chat.
Ticket status bar that is updated based on the status of the ticket so no need to leave ConnectWise to provide updates.
We know the issue and who the user is, so we prioritize and triage the information for you.
End user friendly ticket creation and AI dictation allows end user to have a better experience and get you the information you need.

Communication

Provide your clients with proactive communication on issues and reduce communication noise.
Prompt end users with next steps using push notifications.

AI Sentiment

Give notes and suggest prompts to solve issues quicker.
Provide ticket history for that users and others across the customer to triage issues better.

ConnectWise PSA

Features:

Mobile app to create tickets directly into ConnectWise boards.
Auto triage and prioritize based on existing board settings.
Status bar that sync’s the status of tickets directly from ConnectWise.
AI suggested links to previous ticket history for user and others in the organization to help provide solutions quicker

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Mobile App

End users have a brandable app to communicate with you.
You get to see more metrics on how clients communicate with you.
Central starting point for all communication so you can set the narrative.

Simple and modern Ticketing

End users can create, update notes and track issues directly from the ticket without communicating with you via phone email or chat.
Ticket status bar that is updated based on the status of the ticket so no need to leave ConnectWise to provide updates.
We know the issue and who the user is, so we prioritize and triage the information for you.
End user friendly ticket creation and AI dictation allows end user to have a better experience and get you the information you need.

Communication

Provide your clients with proactive communication on issues and reduce communication noise.
Prompt end users with next steps using push notifications.

AI Sentiment

Give notes and suggest prompts to solve issues quicker.
Provide ticket history for that users and others across the customer to triage issues better.

Integration

ConnectWise PSA

Features:

Mobile app to create tickets directly into ConnectWise boards.
Auto triage and prioritize based on existing board settings.
Status bar that sync’s the status of tickets directly from ConnectWise.
AI suggested links to previous ticket history for user and others in the organization to help provide solutions quicker

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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ConnectWise PSA

Currently this vendor is not Certified under ConnectWise Invent.

Integrates with:

Categories:

Details

Integrates with:

Categories:

Overview

Integration

ConnectWise PSA

Support

Currently this vendor is not Certified under ConnectWise Invent.

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