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Symoda

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Product Overview

Taking an outside in approach to solve communication complaints Symoda has developed a communication and customer experience platform that highlights all the exceptional work MSPS are doing. We’ve put this in a frictionless mobile app which end users love and reduces the pressure on your technicians to communicate. We are providing self service solutions by automating roles and repeatable tasks and offering these solutions to end users to reduce and deflect tickets away from your services desk. By harnessing cell phone technology, we are providing a superior experience compared to what ticket portals provide today.

Busy executives don’t have time to fill out cumbersome forms. Younger staff would prefer to get help via an app on their cell phone. End users simply want to know they are communicating with the right people, are proactively informed of problems, offered ways to solve their own issues and just be kept up to date and communicated with in a modern and timely manner.

Come join us in our quest to evolve communication for MSPs.

Mobile App

  • End users have a brandable app to communicate with you.
  • You get to see more metrics on how cleints communicate with you.
  • Central starting point for all communication so you can set the narrative.

Simple and modern Ticketing

  • End users can create, update notes and track issues directly from the ticket without communicating with you via phone email or chat.
  • Ticket status bar that is updated based on the status of the ticket so no need to leave ConnectWise to provide updates.
  • We know the issue and who the user is, so we prioritize and triage the information for you.
  • End user friendly ticket creation and AI dictation allows end user to have a better experience and get you the information you need.

Communication

  • Provide your clients with proactive communication on issues and reduce communication noise.
  • Prompt end users with next steps using push notifications.

AI Sentiment

  • Give notes and suggest prompts to solve issues quicker.
  • Provide ticket history for that users and others across the customer to triage issues better.

Integration

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