Product Overview
Taking an outside in approach to solve communication complaints Symoda has developed a communication and customer experience platform that highlights all the exceptional work MSPS are doing. We’ve put this in a frictionless mobile app which end users love and reduces the pressure on your technicians to communicate. We are providing self service solutions by automating roles and repeatable tasks and offering these solutions to end users to reduce and deflect tickets away from your services desk. By harnessing cell phone technology, we are providing a superior experience compared to what ticket portals provide today.
Busy executives don’t have time to fill out cumbersome forms. Younger staff would prefer to get help via an app on their cell phone. End users simply want to know they are communicating with the right people, are proactively informed of problems, offered ways to solve their own issues and just be kept up to date and communicated with in a modern and timely manner.
Come join us in our quest to evolve communication for MSPs.
