Support

User Reviews

• Ryan Urwiller, Greystone Technology
  Easy setup and integration with Manage and a great support team as well. Every interaction I have had with their team has been excellent and made the transition over extremely easy.
  Date: 11/9/2022 5:31 PM
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• Peter Salvo, Genatec
  Wow Wow Wow! Look no further for your survey needs, Simple Sat is the way to go. Easy implementation to ConnectWise and Friendly and Amazing Staff! Easy metrics and Dashboards. Highly customizable. I've explored different reviewing platforms and we've renewed with Simple Sat for a year now. Thank you to Hannah and your team. Cheers, Peter S.
  Date: 10/6/2022 2:52 PM
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• Todd Holloway, Custom Technologies, Inc.
  We have been using them for over a year and it is a great product. They are super responsive and easy to work with.
  Date: 5/19/2021 2:04 PM
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• Werner Baron, Smart Dolphins IT Solutions
  Recently switched to SimpleSat for our client feedback. Survey's are very configurable, branding looks sharp, easy to setup and for clients, and reviews are able to be integrated back to CW Manage so that feedback gets attached back to tickets/projects/orders etc. Their beta Teams integration also is awesome, getting feedback near live and being able to celebrate our teams successes.
  Date: 7/2/2020 12:19 PM
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• Kris Garbet, Scout Technology Guides
  It's all in the name. It's simple, yet extremely flexible. We switched from SmileBack about a year ago and haven't looked back. Not only were they able to import all our ratings from SmileBack, they support custom fields in ConnectWise to allow for advanced workflows and integrations with 3rd party applications via Zapier. Amazing, responsive support team, fantastic leadership and direction. If you are not ready to pick Simplesat, keep an eye on them, you don't wan to miss out!
  Date: 5/7/2020 12:37 AM
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• Maurice Israel, Network Computer Pros
  Simplestat is one of the easiest Connectwise integrations we have ever done. Cory and the team at Simplesat are awesome. They even looked at what we were doing and provided some great suggestions how to make it even better. They have to be the best CW partner we have ever dealt with. Truly there to help.
  Date: 5/6/2020 12:30 PM
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• Bill Pritchard, Klik Solutions
  Our survey results have increased dramatically since using Simplesat - great product and integrates into ConnectWise manage which is very helpful.
  Date: 5/5/2020 10:07 AM
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• Sam Gridley, Intech Hawaii
  Cory and the team have never let us down. They love idea for new features and have always gone above and beyond to help me with integration or support questions. The SimpleSAT software is the best! We use both the CSAT and NPS surveys and we're getting excellent response from our customers. We show our employees the customer reviews on a dashboard in the office as well as in Slack. We also use the widget on our website to show our customer reviews to prospects.
  Date: 3/31/2020 5:14 PM
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• Devin Peterson, Datapath, Inc.
  We made the switch to SimpleSat nearly a year ago now and have not regretted it. Their support is phenomenal and they are constantly adding features and enhanced functionality to the product. If you're looking for a solid CSAT tool, look no further.
  Date: 3/31/2020 10:43 AM
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• Dan Engbers, Syscal.com Inc
  We've been using Simplesat for better than nine months now and our experience with them has been exceptional. Their support is amazing, they listen to our concerns and requests, and they are always willing to assist. Simple pricing and a focused product make Simplesat a breath of fresh air for MSP's. I can only hope to see more startups using their business model.
  Date: 9/4/2019 12:06 PM
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• Paul Grenci, Red Key Solutions
  We love working with Cory and his team @SimpleSat. They are the gold standard for service, support and development and we partner with them everywhere we can.
  Date: 7/24/2019 10:48 AM
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• Sam Suglio, DMA Tech Solutions
  Great product which customers actually respond to. It's easy to use for them and easy to use for us!
  Date: 7/18/2019 4:20 PM
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• Fabio Patriarca, Saxons IT Pty Ltd
  Cory and the team really provide excellent customer service when ever we have had the occasional issue. Furthermore, they have listened to our needs and acted upon them in a good time frame. an example is when I needed reports on Csat results. Cory added this to their new features roadmap then sent me the reports manually every week. The feature was added about a month later. now that's what I call service.
  Date: 7/18/2019 2:22 AM
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• Spencer Pous, SJP Network Solutions IT Support
  We have been using SimpleSat since it was in beta. Love the product. The pricing is simple, and affordable and the surveys animations are fun and engage customers.
  Date: 2/25/2019 2:01 PM
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• Nathan Rizzo, Rx Technology
  This product is awesome. Our response rate has skyrocketed. Easy to implement, easy to use, easy to understand.....easy. Get it.
  Date: 1/16/2019 4:05 PM
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• Jason Nuss, Heartland Business Systems
  We tested out many of the key CSAT offerings (Smileback, Crewhu, Customer Thermometer, etc) prior to making our decision, and landed on SimpleSAT. The product really gave us everything we needed for a fraction of the price of the competition. Cory and his team and been extremely responsive to our requests. It was really easy to setup and we've had no issues in the 6 months we've been using it. I especially like the capability of publishing scores and feedback to our website.
  Date: 1/14/2019 8:21 AM
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• Tim Adlington, Trusted IT
  Great to see what your customers really think, great integration with ConnectWise and great support from Cory and his team.
  Date: 10/6/2018 6:30 AM
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• Keith Cleverley, IMEX Technical Services
  What a breath of fresh air, Cory and his team have the beginnings of a fantasic product, they respond quickly with sensible and helpful responses. The price is very competitive, fixed cost, not per engineer which is refreshing. They welcome feedback and ideas and I feel confident we will be using them in the long run.
  Date: 10/3/2018 6:46 AM
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• Patty Johnson, Adept Solutions
  We would recommend Simple Sat! Cory and his team have been great to work with. We get more responses with this survey product than we ever did with our previous one. It is easy to set up and easy for clients to use--and an indispensable tool to understand how our technicians are performing. Thanks Simple Sat!!
  Date: 9/21/2018 12:18 PM
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• Daniel Burford, Linten
  Really easy and simple to setup and use, providing invaluable info. Highly recommend!
  Date: 9/8/2018 9:26 AM
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• Morrelle McCrary, RAM-Tech PC Solutions
  Excellent service and support. Cory and his team have provided an easy way for us to manage customer pulse on every closed ticket.
  Date: 8/29/2018 2:15 PM
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• Alex Markov, Red Key Solutions
  Super easy to use and really a wonderful tool. Best CSAT tool on the market.
  Date: 8/27/2018 11:13 PM
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• Steve Barclay, Office Sense
  Very cool product, straightfoward, competitively priced, tons of value, Cory and his team have been amazing. Highly recommended for getting immediate feedback on how your customer service team is doing.
  Date: 8/27/2018 11:10 AM
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• Chris Pool, First Column IT
  We started using SimpleSat about a month ago and could not be happier with the results. It is easy to use and we are getting much greater visibility into our how our clients feel. Cory and the team have been super helpful and quick to respond. We would definitely recommend this product!
  Date: 8/23/2018 9:38 PM
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• Corey Kirkendoll, 5K Technical Services
  The simple sat team is awesome. I had the system up and running in minutes and it has driven my customer sat response rates up by 75%. Cory is also super responsive and welcomes feedback and feature requests all of the time. The product is a must-have for all MSP's.
  Date: 8/23/2018 3:22 PM
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• James McIntosh, TLC Solutions
  Cory and the team at Simplesat have been great to deal with. Implementation was easy and the support that we got was excellent. Truly feel that they care about their product and making sure it works for their clients. Highly recommend this app.
  Date: 8/22/2018 10:58 PM
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• Jake Mazzola, Blue Harbor Technology
  Cory has been exceptional to work with recently. SimpleSat is a innovate feedback solution that makes getting customer feedback straightforward. I would highly recommend giving them a shot to see if they are a good fit for your business needs.
  Date: 8/22/2018 8:48 AM
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• Dan Mandich, Altitude IT
  Simple and functional product that works out of the box. Support from Cory has been great and we love using the product.
  Date: 8/21/2018 8:16 PM
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• Andrew Snook, MTI Business Services
  SimpleSat is what they say simple Satisfaction collection. Great help and support! Highly recommend this application to work in with CWM.
  Date: 8/21/2018 7:30 PM
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• David Nicholls, Better-IT
  I can honestly say its been a pleasure using this App. The rate of development of new useful features is great and the support excellent. Easy to use to!
  Date: 8/21/2018 11:18 AM
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• Brian Largent, The ArcLight Group, LLC
  We have been using SimpleSat for quite a few months and can't count how many potential clients have referenced the reviews on our website. We built our business on fast service, professionalism, and high quality. SimpleSat has validated what we already knew and made it apparent to any potential client visiting our website.
  Date: 8/21/2018 10:58 AM
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• Ben Marchant, NCI Technologies Ltd.
  We found benefits to our business when we started using Simplesat straight away. The support from Cory and the team has been excellent and the information provided from Simplesat is invaluable to the help desk and managers. I wouldn't hesitate to recommend Simplesat in the future and will continue to use it.
  Date: 8/21/2018 10:12 AM
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• Angus Gill, Saxons IT
  Cory and the team have been the most helpful partner to day. Our company has been with Simple Sat since beta versions and they have excelled with every addition and support request or interaction we have had. Brilliant product, priced well with continuous benefit.
  Date: 8/6/2018 3:29 AM
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