• Overview

  • Integration

  • Support

The easiest way to capture ticket CSAT and email NPS feedback all in one place. Integrate with ConnectWise Manage to import contacts and sync ratings with tickets.

Increase website conversions by providing social proof through positive testimonials. Publish feedback with one click and watch it instantly show up on your website.

Learn more at https://www.simplesat.io/  

ConnectWise PSA

Features:

  • One-click CSAT and NPS surveys: Fun and intuitive surveys ready to embed in your ConnectWise Manage closed ticket notification emails.

  • Automated quarterly email NPS surveys: Import and sync your ConnectWise Manage contacts to put regular email surveys on autopilot. 

  • ConnectWise API integration: Authenticate ConnectWise Manage with Simplesat to enable powerful two-way integrations:

  • Associate ticket and contact info with the rating in ConnectWise Manage

  • Sync rating details with ConnectWise Manage custom fields

  • Sync ConnectWise contacts to enable recurring email NPS surveys

  • Real-time testimonial widgets: Instantly publish real-time feedback on your website to increase social proof and improve conversions.

  • Customizable landing pages: Choose different text for follow-up and thank you page content based on your customer's response.

  • Instant email notifications: Choose to get emails for only certain ratings, for example, only bad or neutral ratings with a comment.
  • Unlimited users: Invite your entire team to have transparency into your company’s satisfaction.

  • Easy feedback visibility: See all ratings in an intuitive feedback stream, allowing you to filter by company, customer, sentiment, department, board, and more.

  • Customer feedback insights: View satisfaction details for each individual ConnectWise contact.

  • Export feedback to Dropbox: Sync incoming feedback with your Dropbox account to integrate with BrightGauge or other BI tools. 

  • Team member leaderboard: Spot your team's high performers through a team member leaderboard.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Details

Overview

The easiest way to capture ticket CSAT and email NPS feedback all in one place. Integrate with ConnectWise Manage to import contacts and sync ratings with tickets.

Increase website conversions by providing social proof through positive testimonials. Publish feedback with one click and watch it instantly show up on your website.

Learn more at https://www.simplesat.io/  

Integration

ConnectWise PSA

Features:

  • One-click CSAT and NPS surveys: Fun and intuitive surveys ready to embed in your ConnectWise Manage closed ticket notification emails.

  • Automated quarterly email NPS surveys: Import and sync your ConnectWise Manage contacts to put regular email surveys on autopilot. 

  • ConnectWise API integration: Authenticate ConnectWise Manage with Simplesat to enable powerful two-way integrations:

  • Associate ticket and contact info with the rating in ConnectWise Manage

  • Sync rating details with ConnectWise Manage custom fields

  • Sync ConnectWise contacts to enable recurring email NPS surveys

  • Real-time testimonial widgets: Instantly publish real-time feedback on your website to increase social proof and improve conversions.

  • Customizable landing pages: Choose different text for follow-up and thank you page content based on your customer's response.

  • Instant email notifications: Choose to get emails for only certain ratings, for example, only bad or neutral ratings with a comment.
  • Unlimited users: Invite your entire team to have transparency into your company’s satisfaction.

  • Easy feedback visibility: See all ratings in an intuitive feedback stream, allowing you to filter by company, customer, sentiment, department, board, and more.

  • Customer feedback insights: View satisfaction details for each individual ConnectWise contact.

  • Export feedback to Dropbox: Sync incoming feedback with your Dropbox account to integrate with BrightGauge or other BI tools. 

  • Team member leaderboard: Spot your team's high performers through a team member leaderboard.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.