ConnectWise PSA

Features:

• One-click CSAT and NPS surveys: Fun and intuitive surveys ready to embed in your ConnectWise Manage closed ticket notification emails.
  
  
• Automated quarterly email NPS surveys: Import and sync your ConnectWise Manage contacts to put regular email surveys on autopilot. 
  
  
• ConnectWise API integration: Authenticate ConnectWise Manage with Simplesat to enable powerful two-way integrations:
  
  
• Associate ticket and contact info with the rating in ConnectWise Manage
  
  
• Sync rating details with ConnectWise Manage custom fields
  
  
• Sync ConnectWise contacts to enable recurring email NPS surveys
  
  
• Real-time testimonial widgets: Instantly publish real-time feedback on your website to increase social proof and improve conversions.
  
  
• Customizable landing pages: Choose different text for follow-up and thank you page content based on your customer's response.
  
  
• Instant email notifications: Choose to get emails for only certain ratings, for example, only bad or neutral ratings with a comment.
• Unlimited users: Invite your entire team to have transparency into your company’s satisfaction.
  
  
• Easy feedback visibility: See all ratings in an intuitive feedback stream, allowing you to filter by company, customer, sentiment, department, board, and more.
  
  
• Customer feedback insights: View satisfaction details for each individual ConnectWise contact.
  
  
• Export feedback to Dropbox: Sync incoming feedback with your Dropbox account to integrate with BrightGauge or other BI tools. 
  
  
• Team member leaderboard: Spot your team's high performers through a team member leaderboard.