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Product Overview

With the ConnectWise Manage-Reputada integrated micro-feedback solution, get actionable customer feedback in real-time.
  • Get qualitative feedback on service tickets
  • Customer takes less than less than 90 seconds to give feedback
  • Segment feedback anyway you want (e.g. by service, etc.)
  • Dashboard and reports
  • Built-in testimonial repository, reputation page, search engine optimized

Request A Demo - https://www.reputada.com/app/

Reputada compresses 3 types of feedback collection (General Sentiment, Qualitative (optional), Active - Voice of Customer (optional)) into a 30-sec to 90-sec process flow. You now minimize customer hassle, create low touch and get hi-value outcomes.

Reputada is designed as a social business platform that is easy to organize, easy to collaborate and easy to share. This ensures that all stake holders have visibility into ongoing customer experience.

"Business value of Feedback" creates 2 distinct focus areas in Reputada:

Operational:  Early alerts, business function, service type, quality of service consistency, employee performance

Branding:  Built-in testimonial repository, reputation page, search engine optimized

With Reputada our customers get 80% response to feedback requests!

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Integration

ConnectWise Manage ConnectWise Manage

Documentation

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Support

Reputada’s ConnectWise Manage Integration is certified via the ConnectWise Invent Program.  If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the Reputada team directly to resolve any issues.


 

User Reviews

  • Bryan Dancer, Allegiant Technology
    We love the product and get consistent response from clients, helping us to uncover issues proactively.
    Date: 10/30/2017 5:36 AM
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Reputada

What Good Is A Net Promoter Score If You Can’t Improve It?

Having a good NPS says something very positive about your business.


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