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ConnectWise Manage is designed to serve as the business operating system for TSPs. As such, it should be the central hub of your operations, tying into every aspect of the managed services you provide. The MSP Connector for ConnectWise Manage provides open APIs that enable easy integration with your choice of MSP tools, including:
The MSP Connector saves your organization many hours by moving information effortlessly between MSP tools and ConnectWise Manage. When MSP tools record alerts or failures, ConnectWise Manage automatically generates a ticket—no need to re-enter information manually. You'll have just one system to work tickets and resolve every issue for your clients, ensuring nothing is missed.
When you're providing managed services, you don't want to work for free. Yet that's exactly what can happen if you lack an airtight system for capturing all of the services provided and tickets closed. The MSP Connector enables you to keep every ticket in one centralized location, so all of your billable hours are captured by ConnectWise Manage. Automated invoicing ensures that you're billing for all of the work you do.
When you're doing your job right, your clients might not notice all of the work you do. Provide MSP clients with executive reports showing services performed (both automated and manual) on their behalf, as well as exactly how much system uptime they received. Executive reporting can better demonstrate the value of your services, and that increases client satisfaction and retention.
ConnectWise Manage
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