MSP Connector

  • Overview

  • Integration

  • Support

The MSP Connector for ConnectWise Manage centralizes, manages, and reports on key metrics from many managed services tools and provides open APIs so you can easily share data between those tools and ConnectWise Manage.

ConnectWise Manage is designed to serve as the business operating system for TSPs. As such, it should be the central hub of your operations, tying into every aspect of the managed services you provide. The MSP Connector for ConnectWise Manage provides open APIs that enable easy integration with your choice of MSP tools, including:

  • Remote Monitoring and Management (RMM)
  • Backup and Disaster Recovery (BDR)
  • NOC/Help Desk Ticket Integration
  • Network Security, Spam Filtering and Virus Protection

When you use ConnectWise Manage to tie together every aspect of your MSP business, you'll benefit from end-to-end integration and automation. With a unified view of managed services, you can make ensure excellent client service, fulfill your SLAs, make your business more efficient and increase profitability.

Automation = Time Saved

The MSP Connector saves your organization many hours by moving information effortlessly between MSP tools and ConnectWise Manage. When MSP tools record alerts or failures, ConnectWise Manage automatically generates a ticket—no need to re-enter information manually. You'll have just one system to work tickets and resolve every issue for your clients, ensuring nothing is missed.


Data Centralization = Accurate Billing

When you're providing managed services, you don't want to work for free. Yet that's exactly what can happen if you lack an airtight system for capturing all of the services provided and tickets closed. The MSP Connector enables you to keep every ticket in one centralized location, so all of your billable hours are captured by ConnectWise Manage. Automated invoicing ensures that you're billing for all of the work you do.

Better Reporting = Happier Clients

When you're doing your job right, your clients might not notice all of the work you do. Provide MSP clients with executive reports showing services performed (both automated and manual) on their behalf, as well as exactly how much system uptime they received. Executive reporting can better demonstrate the value of your services, and that increases client satisfaction and retention.

ConnectWise PSA

Features:

Integration enables information to feed seamlessly from your MSP tools into ConnectWise Manage service ticketing, resource scheduling, service delivery, invoicing and reporting, for comprehensive automation and a unified view of managed services. Use integration points to exchange critical data from your MSP solution with ConnectWise Manage:

  • Ticketing: Any warning of failure events will cause ConnectWise Manage to open a ticket against the associated company record.

  • Reporting: Automatically update the ConnectWise Manage executive management summary report with information on success statistics, failure usage or additional metrics.

  • Configurations: Device or asset configurations are automatically created for the appropriate company record in ConnectWise Manage.

  • Billing: Update the quantities of assets and additional statistics are automatically reflected on the appropriate ConnectWise Manage invoice.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Details

Overview

The MSP Connector for ConnectWise Manage centralizes, manages, and reports on key metrics from many managed services tools and provides open APIs so you can easily share data between those tools and ConnectWise Manage.

ConnectWise Manage is designed to serve as the business operating system for TSPs. As such, it should be the central hub of your operations, tying into every aspect of the managed services you provide. The MSP Connector for ConnectWise Manage provides open APIs that enable easy integration with your choice of MSP tools, including:

  • Remote Monitoring and Management (RMM)
  • Backup and Disaster Recovery (BDR)
  • NOC/Help Desk Ticket Integration
  • Network Security, Spam Filtering and Virus Protection

When you use ConnectWise Manage to tie together every aspect of your MSP business, you'll benefit from end-to-end integration and automation. With a unified view of managed services, you can make ensure excellent client service, fulfill your SLAs, make your business more efficient and increase profitability.

Automation = Time Saved

The MSP Connector saves your organization many hours by moving information effortlessly between MSP tools and ConnectWise Manage. When MSP tools record alerts or failures, ConnectWise Manage automatically generates a ticket—no need to re-enter information manually. You'll have just one system to work tickets and resolve every issue for your clients, ensuring nothing is missed.


Data Centralization = Accurate Billing

When you're providing managed services, you don't want to work for free. Yet that's exactly what can happen if you lack an airtight system for capturing all of the services provided and tickets closed. The MSP Connector enables you to keep every ticket in one centralized location, so all of your billable hours are captured by ConnectWise Manage. Automated invoicing ensures that you're billing for all of the work you do.

Better Reporting = Happier Clients

When you're doing your job right, your clients might not notice all of the work you do. Provide MSP clients with executive reports showing services performed (both automated and manual) on their behalf, as well as exactly how much system uptime they received. Executive reporting can better demonstrate the value of your services, and that increases client satisfaction and retention.

Integration

ConnectWise PSA

Features:

Integration enables information to feed seamlessly from your MSP tools into ConnectWise Manage service ticketing, resource scheduling, service delivery, invoicing and reporting, for comprehensive automation and a unified view of managed services. Use integration points to exchange critical data from your MSP solution with ConnectWise Manage:

  • Ticketing: Any warning of failure events will cause ConnectWise Manage to open a ticket against the associated company record.

  • Reporting: Automatically update the ConnectWise Manage executive management summary report with information on success statistics, failure usage or additional metrics.

  • Configurations: Device or asset configurations are automatically created for the appropriate company record in ConnectWise Manage.

  • Billing: Update the quantities of assets and additional statistics are automatically reflected on the appropriate ConnectWise Manage invoice.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.