LogicMonitor’s automated SaaS performance monitoring platform provides enterprise level managed service providers with end-to-end visibility and actionable metrics to manage today’s sophisticated hybrid Cloud, NOCs, and Co-Managed IT services. Easily monitor hybrid Cloud, NOCs, and co-managed IT services in a single platform.
Deploy and manage monitoring faster and automatically with AutoDiscovery™ of devices. Provide your team and co-managed IT customers with visibility into their service performance
Gain direct access to performance forecasting, dashboards, alerting and reporting to support your contracted service level agreements
Immediate visibility for you and your clients
No dedicated equipment, no VPNs
Monitor beyond your RMM
Real-time metrics present total number of open, closed or pending tickets in each queue
Create custom datasources to monitor other aspects of ConnectWise Manage accessible through the ConnectWise Manage API
Set up graphs & alerts based on any accessible ConnectWise Manage metrics
ConnectWise users have access to up-to-the-minute device metrics with live updates to ConnectWise Manage tickets, eliminating the need for additional research to determine the current status of the issue
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LogicMonitor's ConnectWise Integration is certified via the ConnectWise Invent Program. If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the LogicMonitor team directly to resolve any issues.
Marc Friesen, Ease Technologies, Inc.
We use LogicMonitor to provide monitoring/alerts for critical infrastructure, and in cases where we need to provide client dashboards.
It has proven agile at monitoring across platforms, which is important for us as an MSP with customers who use a range of equipment/manufacturers, that we do not need to retrain our staff to using multiple methodologies. The KBs are good, and helpful to junior staff.
Alerting is centralized then distributed to the correct boards in CW, slack channels, and text.
Date: 6/2/2017 1:09 PM
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