TopLeft Kanban for PSA Projects and Service Delivery

Overview
Integration
Support

TopLeft – From Project and Ticket Chaos to Clarity

If you're an MSP service manager, project lead, executive, or technician drowning in PSA ticket lists and missed SLAs, we get it. Traditional PSA views bury teams in clutter, leaving everyone blind to bottlenecks while technicians feel overwhelmed and managers get stuck rescheduling.

TopLeft transforms your MSP project and service operations with real-time visibility. Our ConnectWise-integrated Kanban boards give your team clarity to finish more work with fewer meetings, improve SLA compliance and utilization, and eliminate dispatcher roles by empowering tech self-assignment.

Spot problems before they become disasters. Instantly identify delays, blocked tasks, and missing time entries. Whether managing projects or reactive tickets, TopLeft helps teams rebalance work and make confident decisions while syncing seamlessly with ConnectWise.

"We moved from negative to +58% project efficiency—completing projects with 1/3 of the time left over." — Steve Psaradellis, CEO of TEBA

Integration Details with ConnectWise:

Bi-directional Sync: Changes made in TopLeft automatically update ConnectWise Manage, and vice versa, ensuring seamless data consistency.

Kanban Visualization of ConnectWise Tickets: Turn service and project tickets into easy-to-navigate Kanban boards with columns like “Ready,” “In Progress,” and “Done.”

Time Entry Made Simple: Start/stop timers directly on Kanban cards with TopLeft’s built-in stopwatch feature, syncing time entries to ConnectWise.

Live Ticket & Project Status: Instantly visualize ticket statuses, project phases, and task progress in real time, no need to dig through lists.

Technician Workload Balancing: View and manage technician workloads across tickets and projects to prevent burnout and reassign tasks faster.

Integrated SLA & Priority Visibility: Highlight overdue, blocked, or urgent tickets based on ConnectWise priorities to take fast action.

Resource-Based Boards: Create customized boards filtered by engineer, board, service type, or priority using your ConnectWise data.

Client-Facing Boards: Share filtered boards externally with clients to reduce "where's my ticket?" noise and improve transparency.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

TopLeft – From Project and Ticket Chaos to Clarity

"We moved from negative to +58% project efficiency—completing projects with 1/3 of the time left over." — Steve Psaradellis, CEO of TEBA

Integration

Integration Details with ConnectWise:

Bi-directional Sync: Changes made in TopLeft automatically update ConnectWise Manage, and vice versa, ensuring seamless data consistency.

Kanban Visualization of ConnectWise Tickets: Turn service and project tickets into easy-to-navigate Kanban boards with columns like “Ready,” “In Progress,” and “Done.”

Time Entry Made Simple: Start/stop timers directly on Kanban cards with TopLeft’s built-in stopwatch feature, syncing time entries to ConnectWise.

Live Ticket & Project Status: Instantly visualize ticket statuses, project phases, and task progress in real time, no need to dig through lists.

Technician Workload Balancing: View and manage technician workloads across tickets and projects to prevent burnout and reassign tasks faster.

Integrated SLA & Priority Visibility: Highlight overdue, blocked, or urgent tickets based on ConnectWise priorities to take fast action.

Resource-Based Boards: Create customized boards filtered by engineer, board, service type, or priority using your ConnectWise data.

Client-Facing Boards: Share filtered boards externally with clients to reduce "where's my ticket?" noise and improve transparency.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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