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Powerful RMM for next-level IT support.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
Explore ConnectWise Certified Integrations
ConnectWise Asio™ Certified
The purpose-built platform for MSPs.
ConnectWise PSA Certified
Professional services automation designed to run your as-a-service business.
ConnectWise ScreenConnect Certified
Remotely access and support any device, anywhere, any time.
ConnectWise Automate Certified
Powerful RMM for next-level IT support.
ConnectWise RMM Certified
Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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GlassHive
ConnectWise PSA Certified
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ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
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GlassHive
ConnectWise PSA Certified
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ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
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GlassHive
ConnectWise PSA Certified
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ConnectWise PSA Certified
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ConnectWise Automate Certified
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GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
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ConnectWise Automate Certified

TopLeft – From Project and Ticket Chaos to Clarity

TopLeft transforms your MSP project and service operations with real-time visibility. 

TrustPilot
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TopLeft – From Project and Ticket Chaos to Clarity

If you're an MSP service manager, project lead, executive, or technician drowning in PSA ticket lists and missed SLAs, we get it. Traditional PSA views bury teams in clutter, leaving everyone blind to bottlenecks while technicians feel overwhelmed and managers get stuck rescheduling.

TopLeft transforms your MSP project and service operations with real-time visibility. Our ConnectWise-integrated Kanban boards give your team clarity to finish more work with fewer meetings, improve SLA compliance and utilization, and eliminate dispatcher roles by empowering tech self-assignment.

Spot problems before they become disasters. Instantly identify delays, blocked tasks, and missing time entries. Whether managing projects or reactive tickets, TopLeft helps teams rebalance work and make confident decisions while syncing seamlessly with ConnectWise.

"We moved from negative to +58% project efficiency—completing projects with 1/3 of the time left over." — Steve Psaradellis, CEO of TEBA

Integration Details with ConnectWise: 

  • Bi-directional Sync: Changes made in TopLeft automatically update ConnectWise Manage, and vice versa, ensuring seamless data consistency. 
  • Kanban Visualization of ConnectWise Tickets: Turn service and project tickets into easy-to-navigate Kanban boards with columns like “Ready,” “In Progress,” and “Done.” 
  • Time Entry Made Simple: Start/stop timers directly on Kanban cards with TopLeft’s built-in stopwatch feature, syncing time entries to ConnectWise. 
  • Live Ticket & Project Status: Instantly visualize ticket statuses, project phases, and task progress in real time, no need to dig through lists. 
  • Technician Workload Balancing: View and manage technician workloads across tickets and projects to prevent burnout and reassign tasks faster. 
  • Integrated SLA & Priority Visibility: Highlight overdue, blocked, or urgent tickets based on ConnectWise priorities to take fast action. 
  • Resource-Based Boards: Create customized boards filtered by engineer, board, service type, or priority using your ConnectWise data. 
  • Client-Facing Boards: Share filtered boards externally with clients to reduce "where's my ticket?" noise and improve transparency. 

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Business Intelligence
Productivity
PSA Integration
PitchIT 2025 Participants

Details

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Business Intelligence
Productivity
PSA Integration
PitchIT 2025 Participants

Overview

TopLeft – From Project and Ticket Chaos to Clarity

If you're an MSP service manager, project lead, executive, or technician drowning in PSA ticket lists and missed SLAs, we get it. Traditional PSA views bury teams in clutter, leaving everyone blind to bottlenecks while technicians feel overwhelmed and managers get stuck rescheduling.

TopLeft transforms your MSP project and service operations with real-time visibility. Our ConnectWise-integrated Kanban boards give your team clarity to finish more work with fewer meetings, improve SLA compliance and utilization, and eliminate dispatcher roles by empowering tech self-assignment.

Spot problems before they become disasters. Instantly identify delays, blocked tasks, and missing time entries. Whether managing projects or reactive tickets, TopLeft helps teams rebalance work and make confident decisions while syncing seamlessly with ConnectWise.

"We moved from negative to +58% project efficiency—completing projects with 1/3 of the time left over." — Steve Psaradellis, CEO of TEBA

Integration

Integration Details with ConnectWise: 

  • Bi-directional Sync: Changes made in TopLeft automatically update ConnectWise Manage, and vice versa, ensuring seamless data consistency. 
  • Kanban Visualization of ConnectWise Tickets: Turn service and project tickets into easy-to-navigate Kanban boards with columns like “Ready,” “In Progress,” and “Done.” 
  • Time Entry Made Simple: Start/stop timers directly on Kanban cards with TopLeft’s built-in stopwatch feature, syncing time entries to ConnectWise. 
  • Live Ticket & Project Status: Instantly visualize ticket statuses, project phases, and task progress in real time, no need to dig through lists. 
  • Technician Workload Balancing: View and manage technician workloads across tickets and projects to prevent burnout and reassign tasks faster. 
  • Integrated SLA & Priority Visibility: Highlight overdue, blocked, or urgent tickets based on ConnectWise priorities to take fast action. 
  • Resource-Based Boards: Create customized boards filtered by engineer, board, service type, or priority using your ConnectWise data. 
  • Client-Facing Boards: Share filtered boards externally with clients to reduce "where's my ticket?" noise and improve transparency. 

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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