Product Overview

InstantRecovery – Reduce Time-to-Resolve, Increase Client Satisfaction

Diagnosing performance issues on client computers can be a time consuming task that can negatively impact service desk metrics and frustrate users.

InstantRecovery provides a unique solution that allows help desk technicians to quickly reboot a malfunctioning computer to a working operating system snapshot while preserving application installations and data.

While InstantRecovery is not a substitute for backup software, the unique capabilities of this utility provide support technicians with a fast and efficient way to confirm workstation recovery from a wide variety of user initiated incidents that include data loss and performance issues.

InstantRecovery Save Hours of Diagnostic, Rebuild/Restore or Virus Removal Time

With deep LabTech integration, InstantRecovery becomes a natural extension of your managed service toolset. Easily deployed, managed and maintained as a “LabTech approved” integrated platform, your service desk will have a robust solution for a number of client system challenges.

Diagnosing performance issues on client computers can be a time-consuming task that negatively impacts service desk metrics and frustrates users. With InstantRecovery you just boot to the recovery snapshot and restore normal operations in seconds.

While InstantRecovery is not a substitute for backup software, the unique capabilities of this utility provide support technicians with a fast and efficient way to confirm workstation recovery from a wide variety of user-initiated incidents including data loss and performance issues. Using InstantRecovery saves hours of diagnostic, rebuild/restore or virus removal time.

Reasons to Use InstantRecovery

• MSP’s using InstantRecovery as a “best practice” across all client endpoints see a positive monthly ROI measured in hours of reduced “time to resolution” per month and increased client satisfaction resulting from “instant” response.
• InstantRecovery is a mature and proven solution used by the US Military to deploy secure boot images for field computer assets as additional protection for battle systems and military networks from security threats.
• MSPs can increase helpdesk efficiency and client satisfaction by implementing InstantRecovery across all client endpoints for use as a diagnostic tool to quickly determine if a system problem is a hardware or software issue.
• Trained help desk personnel will use InstantRecovery to remediate client calls regarding computer malfunctions related to corruption, viruses or application errors.
• InstantRecovery is ideal for clients that need verified clean boot images for schools, training lab environments, systems returning from the field that connect back to protected networks and loaner and standby systems.
• InstantRecovery is a fast, boot image snapshot utility for quick recovery from failed software updates, patches and OS upgrades, or as a backup utility prior to making changes on critical server operating systems.