Diagnosing performance issues on client computers can be a time consuming task that can negatively impact service desk metrics and frustrate users.
InstantRecovery provides a unique solution that allows help desk technicians to quickly reboot a malfunctioning computer to a working operating system snapshot while preserving application installations and data.
InstantRecovery is a helpdesk optimization solution that shortens the time it takes to resolve trouble tickets and dramatically reduces client downtime --- and you can do it all from the LabTech dashboard.
To download the LabTech plugin, please click here.
Improved Helpdesk Productivity at Lower Costs
InstantRecovery is designed to help MSPs cope with client-side issues quickly. InstantRecovery acts as a “force multiplier” for the helpdesk, by reducing system recovery time from hours to minutes. It improves productivity and improves gross margins. The dramatic reduction in client downtime keeps the customer happy and aids in client retention.
Revolutionize System Recovery
The client has a problem and the help desk technician boots the users system to the clean InstantRecovery snapshot; total elapsed time is under 2 minutes. No more annoying the client with questions or troubleshooting their systems. Say goodbye to time-consuming OS reinstalls or reimaging. InstantRecovery returns the OS to a known and trusted state while preserving applications and certain data files. InstantRecovery benefits the MSP by:
Leveraging helpdesk resources to improve productivity
Significantly reducing client downtime
Rapidly recovering from any software corruption or cyber attack
Improving gross margins
Centrally Deployed and Monitored
InstantRecovery is deployed and monitored through a robust LabTech integration feature set. Systems can be restored, corrupted system can be instantly repaired and recovery snapshots can be updated all from a single point of control.
Currently this vendor is not Certified under ConnectWise Invent. Please reach out directly to the vendor for integration implementation and/or support.
Eric Jorgensen, Norco Technologies Inc.
We adopted InstantRecovery when we realized its potential to increase the productivity of our help desk. With InstantRecovery we can resolve issues in minutes instead of hours by invoking its recovery snapshot. These productivity gains give us the option to better prioritize tasks and allocate resources. In the longer term it will have an impact on hiring decisions as well. For our clients, fast problem resolution means less downtime and frustration. MSP it's all about managing risk.
Date: 2/13/2017 2:36 PM
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