GMS Live Expert: 24/7 Outsourced Help Desk & NOC

Overview
Integration
Support

To act as a true extension of IT Service Providers around the world, GMS Live Expert has developed a bi-directional, API driven integration between GMS’ support systems and its Partners instances of ConnectWise Manage. This connection allows for contact information and ticket information to be passed between systems and required workflows to trigger based on this data. The end result is a superior customer experience for IT Service Providers who leverage GMS Live Expert’s North American based team.

ConnectWise PSA

Features:

Leverage the power of ConnectWise Manage and access to a 24x7x365 team of North American based Help Desk and NOC engineers. Bi-directional integration features include the ability to:

Process phone calls, emails and chats as tickets
Assign tickets for follow
Communicate back and forth via ticket notes
Sync ticket time entries
Sync ticket statuses
Ticket priority sync
Ticket issue and sub-issue type sync
Contact detail sync
Trigger email notifications
Trigger workflows

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Features:

Leverage the power of ConnectWise Manage and access to a 24x7x365 team of North American based Help Desk and NOC engineers. Bi-directional integration features include the ability to:

Process phone calls, emails and chats as tickets
Assign tickets for follow
Communicate back and forth via ticket notes
Sync ticket time entries
Sync ticket statuses
Ticket priority sync
Ticket issue and sub-issue type sync
Contact detail sync
Trigger email notifications
Trigger workflows

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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