GMS Live Expert: 24/7 Outsourced Help Desk & NOC

Overview
Integration
Support

To act as a true extension of IT Service Providers around the world, GMS Live Expert has developed a bi-directional, API driven integration between GMS’ support systems and its Partners instances of ConnectWise Manage. This connection allows for contact information and ticket information to be passed between systems and required workflows to trigger based on this data. The end result is a superior customer experience for IT Service Providers who leverage GMS Live Expert’s North American based team.

ConnectWise PSA

Features:

Leverage the power of ConnectWise Manage and access to a 24x7x365 team of North American based Help Desk and NOC engineers. Bi-directional integration features include the ability to:

Process phone calls, emails and chats as tickets
Assign tickets for follow
Communicate back and forth via ticket notes
Sync ticket time entries
Sync ticket statuses
Ticket priority sync
Ticket issue and sub-issue type sync
Contact detail sync
Trigger email notifications
Trigger workflows

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Features:

Leverage the power of ConnectWise Manage and access to a 24x7x365 team of North American based Help Desk and NOC engineers. Bi-directional integration features include the ability to:

Process phone calls, emails and chats as tickets
Assign tickets for follow
Communicate back and forth via ticket notes
Sync ticket time entries
Sync ticket statuses
Ticket priority sync
Ticket issue and sub-issue type sync
Contact detail sync
Trigger email notifications
Trigger workflows

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

GlassHive

ConnectWise Certified

GlassHive is a web-based application for MSPs that makes sales and marketing simple and fun -- and integrates with ConnectWise PSA.

Avalara

ConnectWise Certified

Automate tax compliance and help improve accuracy while reducing costs.

INFIMA

ConnectWise Certified

PitchIT Participant

Security Awareness Training with 3-click onboarding and zero management.

Zorus

ConnectWise Certified

DNS Protection for the Modern Era

TimeZest

ConnectWise Certified

Automated scheduling solution designed for MSP's

Sxipher

ConnectWise Certified

Deep Learning AI Penetration Testing.

CrushBank

ConnectWise Certified

The CrushBank Data and AI platform uses artificial intelligence and machine learning to transform IT support.

Intermedia

ConnectWise Certified

Intermedia makes it easy and profitable for any MSP to offer advanced cloud communications and collaboration solutions that allow customers to take a full office communications suite on the go.