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Picture of GMS Live Expert: 24/7 Outsourced Help Desk & NOC

GMS Live Expert: 24/7 Outsourced Help Desk & NOC

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Product Overview

To act as a true extension of IT Service Providers around the world, GMS Live Expert has developed a bi-directional, API driven integration between GMS’ support systems and its Partners instances of ConnectWise Manage. This connection allows for contact information and ticket information to be passed between systems and required workflows to trigger based on this data. The end result is a superior customer experience for IT Service Providers who leverage GMS Live Expert’s North American based team.

Integration

ConnectWise Manage ConnectWise Manage

Support

Currently this vendor is not Certified under ConnectWise Invent.  Please reach out directly to the vendor for integration implementation and/or support.

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