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Powerful RMM for next-level IT support.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
Explore ConnectWise Certified Integrations
ConnectWise Asio™ Certified
The purpose-built platform for MSPs.
ConnectWise PSA Certified
Professional services automation designed to run your as-a-service business.
ConnectWise ScreenConnect Certified
Remotely access and support any device, anywhere, any time.
ConnectWise Automate Certified
Powerful RMM for next-level IT support.
ConnectWise RMM Certified
Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
Featured Products
GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
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Sxipher
ConnectWise PSA Certified
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ConnectWise PSA Certified
CrushBank
ConnectWise PSA Certified
Intermedia
ConnectWise PSA Certified
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Featured Products
GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
Featured Products
GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
  • Overview

  • Integration

  • Support

Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It is the choice for businesses that want to increase customer engagement and manage customers as they scale.

ConnectWise ScreenConnect

Features:

  • Connects your Control instance to your Freshdesk instance

  • Once installed and configured, a panel is added to Freshdesk to create, join, and invite ticket recipients to Support Sessions.

  • After the session has ended, the integration will add an internal note with session information to the ticket.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
CRM
ScreenConnect Integration

Details

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
CRM
ScreenConnect Integration

Overview

Freshdesk is an online cloud-based customer support software providing help desk support with all smart automations to get things done faster. It is the choice for businesses that want to increase customer engagement and manage customers as they scale.

Integration

ConnectWise ScreenConnect

Features:

  • Connects your Control instance to your Freshdesk instance

  • Once installed and configured, a panel is added to Freshdesk to create, join, and invite ticket recipients to Support Sessions.

  • After the session has ended, the integration will add an internal note with session information to the ticket.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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