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DeskDirector

DeskDirector

(7)
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Product Overview

DeskDirector is the ultimate platform for IT Service Providers to deliver the experience their clients want by allowing you to improve the client experience, staff efficiency and differentiate yourself to win new business.

Integration

ConnectWise Manage ConnectWise Manage

Support

Currently this vendor is not Certified under ConnectWise Invent.  Please reach out directly to the vendor for integration implementation and/or support.  

User Reviews

  • George Bardissi, Bardissi Enterprises
    This tool rocks! Our customers prefer going to one tool for all then this web page for this and that web page for that. It is a simple clean interface and with the build in chat / knowlegebase / and voip integration it is one stop help desk heaven!
    Date: 11/17/2014 3:10 PM
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  • Robert Ludiker, Networking Results
    Superior product with an endless list of usefulness. Seamless logon, computer sync, click to create/update/view tickets, permissions based on CW portal security, lots of extra's. Support is extremely responsive, product is easy to use for the engineer and for the client, and provides a tremendous value-add for the client. Great alternative for the CW portal.
    Date: 7/17/2014 4:56 PM
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  • Eric Rieger, WEBIT Services
    We've been using this tool for a few months now and with the limited roll out we've done the response from our clients has been 100% positive. We now have the ability to control service requests at a much higher level and even have the ability to add value added services like custom training portals for each client. This is definitely a top tool we will be using a lot to drive our service delivery and improve communications with our clients.
    Date: 12/8/2013 11:02 AM
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  • Clayton Cravino, Technik
    This Plug-in is AWESOME. It has closed the gap between our engineers and our clients. They feel more connected to us and it makes our Business look and feel more professional. The Team down in NZ have done a great job with this App and we look forward to more enhancements for the future.
    Date: 12/6/2013 3:08 PM
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  • Rich Anderson, Imagine IT, Inc.
    Great potential with a strong foundational product/offering filling am much-needed gap. More importantly...a strong management team with their finger on the pulse of ITNation! I believe in their ability to continue adding and improving the core offering and look forward to the future! That said, the PRESENT is pretty good!
    Date: 12/4/2013 11:58 AM
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  • James Riley, JNR Networks
    This tool really took our customer service to an entirely different level. By giving our clients visibility, we have reduced the number of duplicate tickets created and our client satisfaction has jumped substantially.
    Date: 11/29/2013 7:54 PM
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  • Jamison West, Arterian
    The concept is rock solid, and the product fills a huge gap. The ability for us to pull our clients so much closer to us in a remote helpdesk scenario is critical with all the changes in the industry right now that have the potential to distance us from our clients. This is just the beginning, there is so much DeskDirector can do with the framework they've begun to build. Excited to see what's coming!
    Date: 6/28/2013 11:31 AM
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