Customer Thermometer

Overview
Integration
Support

1-click email surveys customers love - real-time, actionable feedback from any email you send with powerful analytics and reporting. It's quick and easy to setup and has infinite ways to customize to suit your brand. Integrate with Microsoft Teams, Slack, Asana, and more. Not only that, it's secure and GDPR compliant too. Typical price $49/month per MSP (not per user).

ConnectWise PSA

Features:

ADD ICONS TO SIGNATURES, TICKET REPLIES OR TICKET-CLOSURE EMAILS - Ask for feedback with any question and with icons from our library or your own branded ones. Setup a flashy customized landing page to thank your customers and ask for further feedback.
CUSTOMERS TELL YOU HOW YOU DID - Capture customer comments, see who said what and view a comment cloud of recurring themes. Set up alerts so you can act straight away when customers are unhappy.
ANALYZE AND MAKE CHANGES - Train your support agents using real feedback. Respond to customers in real time. Track your progress and continually improve with powerful analytics and clear reporting.
INTEGRATE WITH CONNECTWISE - Push ratings and comments back against your ConnectWise tickets in real time. Trigger workflows, based on responses. Measure progress and trends across Service Boards.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Features:

ADD ICONS TO SIGNATURES, TICKET REPLIES OR TICKET-CLOSURE EMAILS - Ask for feedback with any question and with icons from our library or your own branded ones. Setup a flashy customized landing page to thank your customers and ask for further feedback.
CUSTOMERS TELL YOU HOW YOU DID - Capture customer comments, see who said what and view a comment cloud of recurring themes. Set up alerts so you can act straight away when customers are unhappy.
ANALYZE AND MAKE CHANGES - Train your support agents using real feedback. Respond to customers in real time. Track your progress and continually improve with powerful analytics and clear reporting.
INTEGRATE WITH CONNECTWISE - Push ratings and comments back against your ConnectWise tickets in real time. Trigger workflows, based on responses. Measure progress and trends across Service Boards.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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