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Customer Thermometer

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Product Overview

Customer Thermometer is the only customer satisfaction service your MSP needs. Create your fully customizable 1-click feedback survey(s) and acknowledgement pages. Our 4 point response scale, means customers have to have an opinion about your service.

Typical price $49/month per MSP (not per user)

Set up in an hour and see some example response rates here.

Integration

ConnectWise Manage ConnectWise Manage

Support

Currently this vendor is not Certified under ConnectWise Invent.  Please reach out directly to the vendor for integration implementation and/or support.   

User Reviews

  • Dave Kinsey, Total Networks
    I LOVE CUSTOMER THERMOMETER!!! We were using Connectwise surveys before, which was OK, but we're seeing well over a 10-fold improvement in response rate since moving to Customer Thermometer. Customer Thermometer has great features such as the ability to personalize images, pricing is reasonable for what you get. STRONGLY RECOMMENDED.
    Date: 3/4/2015 12:50 PM
    Was this review helpful? Yes No (1/0)
  • Mike Hopkins, DEVsource
    Customer Thermometer has become an integral part of our Closed ticket process. Our response rates are WAY up and we get regular, useful and timely feedback from our clients. It is easy to setup, easy to configure, very customizable and reporting is a breeze. Great product that I really cannot rate highly enough!
    Date: 3/4/2015 9:21 AM
    Was this review helpful? Yes No (1/0)
  • Mike Hopkins, DEVsource
    We have been using CustomerThermometer for months as part of our regular Close Ticket process. Customer response rates are up and the feedback we get is timely and relevant. We love the flexibility and the variety of icon sets that we can use in our email notifications to our customers. The integration with ConnecWise was easy and works well. We love the data feeds as well to display CSAT results on our display monitor in our NOC. Great people and great product!
    Date: 2/24/2015 9:17 AM
    Was this review helpful? Yes No (1/0)

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