Collabrance

Overview
Integration
Support

InteGreat™ makes it easier to interact with Collabrance, a Master MSP, while remaining in ConnectWise. This ticketing integration allows MSPs to seamlessly and securely view customer data and intelligence in real-time. Now Collabrance and MSPs can work more cohesively and efficiently on the same ticket to resolve customers’ IT.

Collabrance LLC, a U.S. Based Master Managed Service Provider, offers a fully outsourced technology suite for Solution Providers. We offer partners a low risk way to quickly and profitably scale their managed services business by focusing on revenue generating opportunities. Our portfolio of standardized technology services, proven processes, and sales coaching, results in exceptional customer satisfaction and remote resolution rates. In addition to a Service Desk and NOC, Collabrance provides education, tools, personal assistance and access to best practices.

ConnectWise PSA

Features: The InteGreat™ ticketing integration with ConnectWise will help Collabrance and MSPs communicate, collaborate and share information more effectively to provide faster and better service when resolving customers’ IT issues.

Replicated information that will provide the same view of customer information
New Field for Collabrance Ticket Number
Monitor and manage your customer tickets and activity
Automatically shares customer information in real time for up-to-date data that includes the following fields:
- Company
- Ticket Number
- Collabrance Ticket Number
- All Notes
- Configuration Name
- Status
- Site
- Contact
Secure platform to share information and intelligence
Reduce errors and confusion by working on the same ticket in separate systems

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Replicated information that will provide the same view of customer information
New Field for Collabrance Ticket Number
Monitor and manage your customer tickets and activity
Automatically shares customer information in real time for up-to-date data that includes the following fields:
- Company
- Ticket Number
- Collabrance Ticket Number
- All Notes
- Configuration Name
- Status
- Site
- Contact
Secure platform to share information and intelligence
Reduce errors and confusion by working on the same ticket in separate systems