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Powerful RMM for next-level IT support.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
Explore ConnectWise Certified Integrations
ConnectWise Asio™ Certified
The purpose-built platform for MSPs.
ConnectWise PSA Certified
Professional services automation designed to run your as-a-service business.
ConnectWise ScreenConnect Certified
Remotely access and support any device, anywhere, any time.
ConnectWise Automate Certified
Powerful RMM for next-level IT support.
ConnectWise RMM Certified
Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
Featured Products
GlassHive
ConnectWise PSA Certified
Avalara AvaTax
ConnectWise PSA Certified
INFIMA
ConnectWise PSA Certified
Zorus
ConnectWise Automate Certified
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ConnectWise PSA Certified
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ConnectWise PSA Certified
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ConnectWise PSA Certified
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ConnectWise PSA Certified
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ConnectWise PSA Certified
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  • Overview

  • Integration

  • Support

Cognition360 is a unique ‘next level’ business analytics solution for ConnectWise customers – providing a level of visibility into your ConnectWise Manage data through interactive Power BI reports not possible with other products. Because of this, customers are easily able to identify the levers to pull to provide immediate business improvements and returns to the bottom line. Instead of static monthly reports that show where the business has been, Cognition360 drills down into interactive reports using live data to reveal what is happening in the business right now, day by day. Instead of reacting to what happened last month and not understanding why, you can track your KPIs day by day, immediately seeing what changes you need to make. Your reports become a dynamic part of your day by day tuning of your business. Get a demo with the best ConnectWise Manage Actionable Insights app now. 

With over 100 million tickets and time entries analyzed, we have Best Practice Benchmarks in the following areas of business improvement:

  • Technician Efficiency
  • Time Entry Quality
  • Agreement Profitability
  • Customer Profitability
  • Sales
  • Project Profitability

How are we unique?

  • Machine learning and predictive AI analytics enabled by the only productized data warehouse with star schema (Kimble-style Fact and Dimension model) optimized for ConnectWise available on the market today.
  • Over 130 out of the box reports, providing full drill through to individual tickets – all using Power BI.
  • Virtually no load on server, automatically updated for different versions of ConnectWise.
  • Connect to multiple other data sources quickly and securely.
  • Trending through the analysis of historical information. 
  • Strategic expert advice and support to help you according to your business priorities.

Find out what Cognition360 can do for your business
Cognition360 is fast and easy to implement. Insights are immediate. Prospective customers are engaged via a free product demonstration, using their own data. Typically, this demo reveals immediate opportunities for business improvement. 

ConnectWise PSA

Requirements: ConnectWise Manage v17.4 +

Features:

  • A Windows Service is installed on a internal server to connect to the ConnectWise manage database. This service transfers any changes to the Cognition360 data warehouse.
  • The data warehouse is able to store all ConnectWise Manage changes to allow easy reporting on trends. The Data is transformed by configurable business rules to a star schema for reporting. This allow easy “slicing and dicing” of your data and gives the ability to drill into details.
  • The integration is able to control what aspects of ConnectWise Manage is available to report on - starting with tickets and time entries, progressing thru to agreements, projects, configurations, and sales and opportunity data.
  • There are choices available as to where the reporting database (holding the star schema) resides. This ranges from a inexpensive multi-tenanted SAS option, to a database in your Azure tenant, right thru to a reporting database back in your own data center.

 

ConnectWise Automate

Requirements: ConnectWise Automate v10.5 +

Features:

  • A Windows Service is installed on a internal server to connect to the ConnectWise Automate database. This service transfers any required changes to the Cognition360 data warehouse.
  • The data warehouse is able to store all ConnectWise Automate changes to allow easy reporting on trends.
  • The Data is transformed by configurable business rules to a star schema for reporting. This allow easy “slicing and dicing” of your data and gives the ability to drill into details.
  • ConnectWise Automate extends ConnectWise Manage reporting by adding more data about devices and infrastructure that are not available in Manage.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Finance
Customer Satisfaction
Business Intelligence
Automate Integration
PSA Integration

Details

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Finance
Customer Satisfaction
Business Intelligence
Automate Integration
PSA Integration

Overview

Cognition360 is a unique ‘next level’ business analytics solution for ConnectWise customers – providing a level of visibility into your ConnectWise Manage data through interactive Power BI reports not possible with other products. Because of this, customers are easily able to identify the levers to pull to provide immediate business improvements and returns to the bottom line. Instead of static monthly reports that show where the business has been, Cognition360 drills down into interactive reports using live data to reveal what is happening in the business right now, day by day. Instead of reacting to what happened last month and not understanding why, you can track your KPIs day by day, immediately seeing what changes you need to make. Your reports become a dynamic part of your day by day tuning of your business. Get a demo with the best ConnectWise Manage Actionable Insights app now. 

With over 100 million tickets and time entries analyzed, we have Best Practice Benchmarks in the following areas of business improvement:

  • Technician Efficiency
  • Time Entry Quality
  • Agreement Profitability
  • Customer Profitability
  • Sales
  • Project Profitability

How are we unique?

  • Machine learning and predictive AI analytics enabled by the only productized data warehouse with star schema (Kimble-style Fact and Dimension model) optimized for ConnectWise available on the market today.
  • Over 130 out of the box reports, providing full drill through to individual tickets – all using Power BI.
  • Virtually no load on server, automatically updated for different versions of ConnectWise.
  • Connect to multiple other data sources quickly and securely.
  • Trending through the analysis of historical information. 
  • Strategic expert advice and support to help you according to your business priorities.

Find out what Cognition360 can do for your business
Cognition360 is fast and easy to implement. Insights are immediate. Prospective customers are engaged via a free product demonstration, using their own data. Typically, this demo reveals immediate opportunities for business improvement. 

Integration

ConnectWise PSA

Requirements: ConnectWise Manage v17.4 +

Features:

  • A Windows Service is installed on a internal server to connect to the ConnectWise manage database. This service transfers any changes to the Cognition360 data warehouse.
  • The data warehouse is able to store all ConnectWise Manage changes to allow easy reporting on trends. The Data is transformed by configurable business rules to a star schema for reporting. This allow easy “slicing and dicing” of your data and gives the ability to drill into details.
  • The integration is able to control what aspects of ConnectWise Manage is available to report on - starting with tickets and time entries, progressing thru to agreements, projects, configurations, and sales and opportunity data.
  • There are choices available as to where the reporting database (holding the star schema) resides. This ranges from a inexpensive multi-tenanted SAS option, to a database in your Azure tenant, right thru to a reporting database back in your own data center.

 

ConnectWise Automate

Requirements: ConnectWise Automate v10.5 +

Features:

  • A Windows Service is installed on a internal server to connect to the ConnectWise Automate database. This service transfers any required changes to the Cognition360 data warehouse.
  • The data warehouse is able to store all ConnectWise Automate changes to allow easy reporting on trends.
  • The Data is transformed by configurable business rules to a star schema for reporting. This allow easy “slicing and dicing” of your data and gives the ability to drill into details.
  • ConnectWise Automate extends ConnectWise Manage reporting by adding more data about devices and infrastructure that are not available in Manage.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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