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Product Overview

Cognition360 is a unique ‘next level’ business analytics solution for ConnectWise customers – providing a level of visibility into your ConnectWise Manage data through interactive Power BI reports not possible with other products. Because of this, customers are easily able to identify the levers to pull to provide immediate business improvements and returns to the bottom line. Instead of static monthly reports that show where the business has been, Cognition360 drills down into interactive reports using live data to reveal what is happening in the business right now, day by day. Instead of reacting to what happened last month and not understanding why, you can track your KPIs day by day, immediately seeing what changes you need to make. Your reports become a dynamic part of your day by day tuning of your business. Get a demo with the best ConnectWise Manage Actionable Insights app now. 

With over 100 million tickets and time entries analyzed, we have Best Practice Benchmarks in the following areas of business improvement:

  • Technician Efficiency
  • Time Entry Quality
  • Agreement Profitability
  • Customer Profitability
  • Sales
  • Project Profitability

How are we unique? 
  • Machine learning and predictive AI analytics enabled by the only productized data warehouse with star schema (Kimble-style Fact and Dimension model) optimized for ConnectWise available on the market today.
  • Over 130 out of the box reports, providing full drill through to individual tickets – all using Power BI.
  • Virtually no load on server, automatically updated for different versions of ConnectWise.
  • Connect to multiple other data sources quickly and securely.
  • Trending through the analysis of historical information. 
  • Strategic expert advice and support to help you according to your business priorities.

Find out what Cognition360 can do for your business
Cognition360 is fast and easy to implement. Insights are immediate. Prospective customers are engaged via a free product demonstration, using their own data. Typically, this demo reveals immediate opportunities for business improvement. 
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User Reviews

  • Christopher Scalise, Advanticom
    The information provided by Cognition is invaluable. Whether it is Operations, Agreements, Projects, or Sales you can't beat it. The design and ability to drill down is great. You couldn't hire enough admin staff to create all that is available using excel; and it definitely would be as good or efficient. It makes tough complicated business decision quick and easy ones.
    Date: 7/19/2021 9:31 AM
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  • Trevor Turner, R.K. Black, Inc.
    We can't recommend Cognition360 enough! Their team is so helpful and works so hard to make sure we understand each report. Their reporting has allowed us to better understand our numbers better than ever before. I would highly recommend them to any MSP!
    Date: 7/16/2021 9:01 AM
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  • Jeff Dodd, entrust IT Group
    We'd been looking for a means to interrogate the data we knew we had inside Connectwise but had become a bit frustrated with the data model. We approached Cognition with no great expectations but the end result was outstanding. We've already used the platform to open meaningful conversations about utilisation with a number of clients and have driven up revenue as a result. Fantastic bang for the bucks.
    Date: 7/16/2021 6:13 AM
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  • Scott Christopherson, Tekmanagement Inc
    I really like the product for analyzing our Manage data over time. The C360 team is very responsive to our needs in answering questions as well as doing minor tweeks to reports.
    Date: 7/15/2021 1:14 PM
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  • John Lorelle, LNS Solutions
    This is a great tool and I rely on it heavily for agreement and customer profitability. It tells me exactly where we are excelling and where we are falling off. This invaluable data lets us shift our focus and to be more profitable. Christy and Eamon are great to work with and are very responsive. Highly recommend this product.
    Date: 7/15/2021 11:00 AM
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  • Michael Catalfano, Greystone Technology
    Cognition360's reports are fantastic and working with Eamon clearly shows that their team intimately understands how to squeeze out actionable data from ConnectWise beyond anything we were able to do natively on our own. Their team has been nothing but extremely knowledgeable, friendly, and helpful when building custom reports. Fantastic service and I gladly recommend them to anyone looking to gather useful metrics from the PSA!
    Date: 1/21/2021 4:45 PM
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  • Mat Kordell, CyberStreams
    This application helps us easily, with minimal effort on our part and expert guidance on theirs, get truly meaningful and actionable data and visualization out of ConnectWise for the first time since I started using the product in ~2012. Lot's of products can grab and present raw data to you in interesting ways, but the way that this app derives true insights from the data and surfaces those to you so that you can keep your eyes on the balls that matter is what sets it apart.
    Date: 12/10/2020 9:56 AM
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  • Garrett Stephenson, NexusTek
    Is there anything these reports can't do? But more than that it's a pleasure to work with Eamon and team.
    Date: 5/28/2020 10:44 AM
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  • Jordy Slot, ICT Spirit b.v.
    Cognition360 is a great new tool to help us manage our business more effectively. All our data and key metrics are now all in one place and we can get deeper insights into our ConnectWise data. Implementation was smooth and easy without us having to change anything in our system. We’re a big fan of Microsoft Power BI. The whole solution ‘just works’. We’re delighted with the product and the support.
    Date: 5/11/2020 3:50 AM
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  • Jim Whitecotton, Omni Strategic Technologies
    After trying two other tools with little success, I found Cognition 360 through a conversation with another vendor of ours. We couldn't be happier with the process, expertise, and overall willingness to help we've seen from Ken, Eamon, and Sue. I can't recommend them or their product highly enough.
    Date: 5/4/2020 11:06 AM
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  • Dan Rutter, TechPath
    Congnition360 is a great tool for business insights and building an understanding into your clients tickets, agreements profitability, and staff profitability within your business. The team are great to work with and very responsive. The Congition360 reports have quickly become integral to how we run our business. Highly recommend.
    Date: 3/11/2020 7:31 PM
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  • Jon Marlo, Business Technology Architects
    From day 1 Cognition360 presented our team with a variety of data points that were invisible with ConnectWise canned reporting. This insight allowed us to tailor our delivery processes and procedures to meet KPI goals with actual/factual supporting data instead of relying on ‘our gut’. The ability to compare a plethora of real-time vs trending data from the individual level to across an organization allows us to put our teams in a position to be as effective and efficient as possible.
    Date: 3/4/2020 8:30 AM
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  • Ashley McDaniel, Liberty Technology
    This is a great company to work with! They've helped us build out many reports that allow us to keep a pulse on the business- from Agreement and Project Profitability to Sales and Service SLAs. We get a good "birds eye view" of the business, with the ability to drill into the data for more thorough analysis. We're currently working together on a Labor Allocation report that allows us to account for payroll costs that aligns with Service Leadership's COA. Love C360!
    Date: 3/2/2020 11:57 AM
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  • Denny Fisher, ACS
    Cognition360 integrates information directly from ConnectWise Manage, in easy to understand presentations. Cognition360 provides ACS with in-depth, timely, accurate, actionable information regarding support services, projects, agreements, and sales. The platform provides quick access to KPI’s that we can use to make fact-backed tactical and strategic decisions. ACS will leverage Cognition360 client insights to improve the overall client experience.
    Date: 3/2/2020 11:43 AM
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  • Lauren Garner, Business Technology Architects
    Cognition360 fills a gap in ConnectWise that we have been having issues with, their reporting tool. The reports are easily read, the data easy to sort through, and comprehensive of what we need. Even for specialized needs, there is the PowerBI desktop app that allows for customization. This allows for a custom app to be written with the data that Cognition360 pulls from ConnectWise to get the report needed. This has helped us be more efficient and productive in our business.
    Date: 3/2/2020 11:36 AM
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  • Matthew Bookspan, Blacktip
    The product, people and results are exceptional. Blacktip is moving from Brightgauge (which tells us where we've been) to Cognition360, as it tells us where we're going. Honestly, we can't recommend this product enough. If you are data-driven, accept no substitute.
    Date: 2/28/2020 9:08 PM
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  • Reuben Kamp, Darkhorse Tech, Inc.
    Extremely happy customer alert! Ken, Eamon and Sue are on top of it, almost like a Virtual CFO. I couldn't see the detail I needed to run my business well without them!
    Date: 2/20/2020 5:00 PM
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  • Peter Swarowski, Intelligent Technical Solutions
    Cognition360 is built on Power BI. The Power BI platform is fantastic for drilling into data and collaborating. The reports available are very useful and the team is very capable on creating new reports or making necessary business rules adjustments.
    Date: 10/10/2019 8:44 PM
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