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Remotely access and support any device, anywhere, any time.
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Powerful RMM for next-level IT support.
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Monitor and manage your client's networks the way you want - hands on, automated or both with our NOC services.
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GlassHive
ConnectWise PSA Certified
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GlassHive
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INFIMA
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GlassHive
ConnectWise PSA Certified
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Zorus
ConnectWise Automate Certified
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GlassHive
ConnectWise PSA Certified
Avalara AvaTax
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INFIMA
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  • Overview

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  • Support

Captain's Chair is a platform that helps MSPs give their clients a full understanding of the value they receive by delivering an integrated dashboard that identifies the proactive services being performed. It also offers a competitive differentiation that helps MSPs win new business by building trust through providing transparency to clients.

ConnectWise PSA

Requirements: Captain's Chair (v2.7) integrates with the most updated version of ConnectWise Manage.

Features:

  • Captain's Chair highlights the proactive tickets being performed so MSPs can better display their value to clients.

  • Provides asset management related information including warranty data so MSPs can better facilitate life cycle management.

  • Displays Project Management so MSPs can effectively communicate and set expectations with their clients.

  • Enhances visibility to customer satisfaction scores so clients can see how MSPs are performing.

ConnectWise Automate

Requirements: Captain's Chair (v2.7) integrates with the most updated version of ConnectWise Automate.

Features:

  • Pulls data directly from Automate to provide visibility into performance of IT infrastructure.

  • Shows Resource Summary information so MSPs can highlight hardware that needs to be replaced.

  • Displays server usage data along with down times so MSPs can have better conversations around infrastructure upgrades.

  • Captain's shows tickets generated from Automate so MSPs can better highlight what services they are proactively providing for clients.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Business Intelligence
PSA Integration

Details

Integrates with:

This integration has not been certified by ConnectWise.

Categories:
Business Intelligence
PSA Integration

Overview

Captain's Chair is a platform that helps MSPs give their clients a full understanding of the value they receive by delivering an integrated dashboard that identifies the proactive services being performed. It also offers a competitive differentiation that helps MSPs win new business by building trust through providing transparency to clients.

Integration

ConnectWise PSA

Requirements: Captain's Chair (v2.7) integrates with the most updated version of ConnectWise Manage.

Features:

  • Captain's Chair highlights the proactive tickets being performed so MSPs can better display their value to clients.

  • Provides asset management related information including warranty data so MSPs can better facilitate life cycle management.

  • Displays Project Management so MSPs can effectively communicate and set expectations with their clients.

  • Enhances visibility to customer satisfaction scores so clients can see how MSPs are performing.

ConnectWise Automate

Requirements: Captain's Chair (v2.7) integrates with the most updated version of ConnectWise Automate.

Features:

  • Pulls data directly from Automate to provide visibility into performance of IT infrastructure.

  • Shows Resource Summary information so MSPs can highlight hardware that needs to be replaced.

  • Displays server usage data along with down times so MSPs can have better conversations around infrastructure upgrades.

  • Captain's shows tickets generated from Automate so MSPs can better highlight what services they are proactively providing for clients.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.   

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