Callture

Overview
Integration
Support

Callture is a phone service fully integrated with ConnectWise Manage. Make inbound and outbound calls right from ConnectWise Manage. We create pop-up tickets and customer records when you get a call from a client. After the call, we update Manage with the client’s name and length of the conversation. So at the end of the month, you can run reports and see how much time your technicians are spending with each client.

ConnectWise PSA

Features:

Automatically log each clients call within Connectwise Manage
Run reports to see how much time your staff has spent on the phone with each client
Listen to call recordings within tickets, so Tier 2 doesn't need to waste time getting the information about an issue again
Never miss another call again with advanced routing

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Features:

Automatically log each clients call within Connectwise Manage
Run reports to see how much time your staff has spent on the phone with each client
Listen to call recordings within tickets, so Tier 2 doesn't need to waste time getting the information about an issue again
Never miss another call again with advanced routing