By: Aubrie Henderson
ConnectWise recently hosted a webinar that explored the intersection of growth, client satisfaction, and the transformative power of automation for managed service providers (MSPs). This webinar featured GlassHive, Gong, and TimeZest. If you’d like to watch the on-demand recording, you can check it out here.
Here are some of the key takeaways:
Automation advantage from the experts: In this webinar, we heard from Giovanni Sangili, founder and CEO of GlassHive, who introduced us to his sales and marketing automation platform designed specifically for MSPs. His passion for innovation is evident as he discusses the integration of AI and automation within the MSP ecosystem.
Udi Ledergor, Chief Evangelist at Gong, shared how their platform helps revenue teams unlock their full potential by capturing customer conversations and using AI to analyze patterns and drive sales success.
Seth Wilson, VP of Operations at TimeZest, highlights the importance of eliminating the back-and-forth of scheduling, emphasizing how their tool streamlines appointment setting, saving valuable time and reducing frustration for both MSPs and their clients.
Embracing automation for a brighter future: As the session wraps up, it's clear that automation is not just a trend but a critical component of a successful MSP operation. The insights shared by these panelists underscored the importance of embracing these technologies to stay competitive, improve efficiencies, and deliver exceptional service.
Importance of certified integrations: The webinar also highlighted the importance of Invent, the ConnectWise integration certification program, which involves collaboration with third-party vendors to deliver secure, supported, and best-in-class integrations to partners. Certified integrators go through an in-depth security process and work closely to innovate and improve their integrated solutions.
Stay tuned for more discussions about automation and how it's revolutionizing the MSP industry. Together, we're paving the way for a more connected, efficient, and client-centric future!
About ConnectWise Invent
ConnectWise Invent™ is an official vendor integration partnership program. Third-party vendors are invited to collaborate on the development of robust and secure integration experiences with our ConnectWise platform for the benefit of our mutual MSP partners.
