Managed Workplace is a security-centric remote monitoring and management tool. It is the first RMM tool to include a built-in security assessment that enables MSPs to quickly assess customers’ networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack.
What efficiencies are created/enhanced?
The ability to send tickets to designated service boards, map ticket statuses and priorities between Managed Workplace and ConnectWise Manage streamlines workflows and optimizes service delivery.
What business challenges are overcome?
Wizard-based Integration setup is extremely intuitive and can be set up within minutes
Service delivery is extremely simplified by allowing relevant tickets from Managed Workplace to flow into ConnectWise Manage and specific ones assigned to Service Board in ConnectWise Manage.
Asset changes, warranty information are pushed on a regular basis to ensure that ConnectWise Manage PSA has latest information.
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Barracuda's ConnectWise Manage Integration is certified via the ConnectWise Invent Program. If you need assistance with creating API members or integration setup please send a note to Help@ConnectWise.com and the ConnectWise Manage support team can assist. For any other questions with this integration, please contact the Barracuda team directly to resolve any issues.
Karen Albers, The Mirazon Group LLC
We have been a Managed Workplace customer for several years. We tried another product prior to this and can't tell you how happy we are that we are an AVG Managed Workplace customer. The product is easy to use, easy to manage, no agent required to be installed on Windows desktops, easily customizable, wonderful automation, and you don't need to know what a MIB is monitor SNMP. Give it a try you will be happy you did.
Date: 12/3/2013 3:04 PM
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