Managed Workplace

Overview
Integration
Support

Managed Workplace is a security-centric remote monitoring and management tool. It is the first RMM tool to include a built-in security assessment that enables MSPs to quickly assess customers’ networks, deliver multi-layered security, monitor anomalies, and seamlessly recover data in the event of an attack.

ConnectWise PSA

Features:

What efficiencies are created/enhanced?

The ability to send tickets to designated service boards, map ticket statuses and priorities between Managed Workplace and ConnectWise Manage streamlines workflows and optimizes service delivery.

What business challenges are overcome?

Wizard-based Integration setup is extremely intuitive and can be set up within minutes
Service delivery is extremely simplified by allowing relevant tickets from Managed Workplace to flow into ConnectWise Manage and specific ones assigned to Service Board in ConnectWise Manage.
Asset changes, warranty information are pushed on a regular basis to ensure that ConnectWise Manage PSA has latest information.

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

Details

Overview

Integration

ConnectWise PSA

Features:

What efficiencies are created/enhanced?

The ability to send tickets to designated service boards, map ticket statuses and priorities between Managed Workplace and ConnectWise Manage streamlines workflows and optimizes service delivery.

What business challenges are overcome?

Wizard-based Integration setup is extremely intuitive and can be set up within minutes
Service delivery is extremely simplified by allowing relevant tickets from Managed Workplace to flow into ConnectWise Manage and specific ones assigned to Service Board in ConnectWise Manage.
Asset changes, warranty information are pushed on a regular basis to ensure that ConnectWise Manage PSA has latest information.

Support

Currently this vendor is not Certified under ConnectWise Invent.

Please reach out directly to the vendor for integration implementation and/or support.

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