ScalePad Backup Radar is backup monitoring software for MSPs that cuts the risk of unreported backup failure. Integrated with ConnectWise Manage, Backup Radar automates monitoring of over 300 of the world’s most popular backup apps, reducing your clients’ data loss risks by surfacing missed or hung backup jobs caused by technical issues or human error.
Requirements:Enter your ConnectWise credentials into Backup Radar to complete the setup.
Automatically create backup tickets, including auto-updates to existing tickets, auto-close when issue is resolved. Backup Radar’s intelligent backup ticketing reduces the “noise” of tickets sent to ConnectWise Manage, so you only see actionable alerts.
Intelligently route backup tickets to the appropriate service boards — make your team more efficient.
Set ConnectWise Manage ticket fields automatically for status, type, subtype, item, and source so you keep organized and the right team members can take action
Customized reporting allowed users to analyze backup trends with weekly and monthly reports, and provide easy-to-read compliance or remediation data. Reporting transparency builds trust with clients and demonstrates your value.