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Product Overview

Axcient x360Sync provides secure sync and share with always-on backup, meaning your endpoint devices, including PCs and Macs, are continuously backed up. x360Sync is a comprehensive sync and share solution with secure share links, Microsoft 365 document editing, sophisticated file locking, and in-depth auditing and alerting – all with unlimited storage and retention. x360Sync is HIPAA, SOC-2, and GDPR compliant.

Critical capabilities of Axcient x360Sync include:

  • Backups with Revisions and Snapshot feature to restore user data as it existed at a specific point-in-time
  • Secure with in-motion and at-rest data Encryption, Remote Wipe, proactive Alerts and Activity Log, and HIPAA, SOC-2, and GDPR compliant
  • Unlimited Trim, Purge, and Backup Retention
  • Share and collaborate using Team Shares, File and Folder Locking, Microsoft 365 online document editing, and Outlook add-in
  • Policies for secure Share Links, Password Changes, and enforcing MFA
  • File Server Enablement to sync on-premise file servers to the cloud, while preserving employee network share drives

Integration

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Support

If you have purchased licenses for X360Recover, X360Cloud, and X360Sync products through ConnectWise, we are pleased to offer Standard Technical Support assistance. Before requesting support please review this document. We then ask you, kindly send an email to AxcientTier1@ConnectWise.com . 


ConnectWise will provide assistance to partners for the following incidents as part of the Standard Technical Support:

• Instances of licensing errors.
• Incidents related to BDR (Backup and Disaster Recovery) appliance and Vault functionality.
• Incidents related to x360Cloud and x360Sync functionalities.
• Failures in deploying Backup Agent, x360Sync Clients.
• Errors occurring during the seed process.
• Errors encountered during migration (D2C to BDR and vice versa).
• Backup failures for x360Recover and x360Cloud
• Auto Verify Errors, Replication failures, Restoration failures.
• Errors in Disaster Recovery for BDR and/or Virtual Office.
• General queries.


The responsibility for product installation, setup, and configuration lies with the partner, and following services are not included in the Standard support offerings.
• BDR Appliance and Vault Installation
• Backup Agent Installation.
• Configuring Backup Polices.
• Migration Tasks (D2C to BDR and vice versa).
• Infrastructure/Server setup/administration activities: setting up 3rd party software, configuring virtual environment, configuring OS (initial setup, firewall, network, performance tuning, etc.), installing updates, monitoring resources/free space.
• BDR Appliance, Vault Appliance and Backup Agent upgrades.
• Any third-party applications.
• x360Cloud and x360Sync configuration and setup
• x360Sync client installation.

 

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