Real-time Ticket Sync
Automatically create and update tickets in ConnectWise based on findings in Optimize365 (e.g., unresolved security risks, compliance violations).

Asset & Configuration Mapping
Push discovered M365 assets (tenants, users, groups, licenses) into ConnectWise configurations for better visibility and lifecycle tracking.

Status & Workflow Automation
Trigger workflow rules in ConnectWise (e.g., escalate, notify, close) based on Optimize365 ticket status or threat severity.