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Mizo

ConnectWise Certified

Transform your MSP service desk with intelligent AI agent-based automation. Handle ticket triage, dispatch, resolution, documentation, and knowledge base updates. Improve engineer productivity and customer satisfaction with Mizo, the AI agent for MSPs.

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ConnectWise Certified Integration
Integrated seamlessly with the ConnectWise platform.

This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification process, and receives tier 1 integration support.

Introduction

Mizo is an AI-powered agent designed to enhance every level of support for Managed Service Providers using ConnectWise. Whether it’s Level 1, 2, or 3, Mizo helps accelerate ticket resolution by automating triage and dispacth, suggesting accurate responses, and surfacing relevant knowledge, all within your existing ConnectWise environment.

Built by an MSP for MSPs, Mizo leverages historical data, ticketing patterns, and documentation from external sources like Hudu, ITGlue, SharePoint, and more. It continuously learns and improves, helping your team handle tickets faster and more accurately.
With Mizo, no ticket is too complex to handle.

Highlights

Triages and dispatches tickets

Mizo automatically triages, merges, and dispatches tickets to the right team.

Assists engineers

Mizo is on top of your tickets, anlyzing end user sentiment and giving you the best next steps.

Automates documentation

Mizo automatically documents all interactions with customers and publishes them to your tool stack.

  • Overview

  • Integrations

  • Support

Next-Gen MSPs: Smarter, Faster, Effortlessly Scalable

Mizo helps MSPs work smarter, not harder. Automate repetitive tasks, reduce errors, and scale your operations without adding headcount. Our vision: enable you to grow alongside your team while keeping resources focused on what truly matters. Mizo becomes your perfect assistant, tailored to your MSP.

Key Benefits:
- Automate ticket triage and dispatch
- Remove Catchall and Spam effortlessly
- Reduce technician workload with AI-driven suggestions and actions
- Deliver faster, more accurate resolutions to improve client satisfaction
- Free up Level 2+ and 3 resources to focus on high-value work
- Seamless integration with ConnectWise PSA and external knowledge sources like Hudu, ITGlue, and SharePoint

No more hunting for answers or performing repetitive tasks. With Mizo, every ticket becomes an opportunity to increase efficiency and enhance service delivery.

Proven Results for MSPs:
- 26% average increase in technician capacity
- 30% fewer escalations
- 100% eliminates the need for a dedicated triage and dispatch role

Seamless Integrations for Smarter MSPs
Mizo connects effortlessly to the tools your team already uses, so you can focus on solving problems, not managing systems. Our vision: empower your MSP to grow alongside your team without adding headcount, with Mizo as your perfect assistant, tailored to your workflow.

How Mizo Integrates
Integration is quick, secure, and requires minimal setup—typically just a one-hour call to get started. Mizo connects directly to your existing platforms, including ConnectWise PSA and your documentation sources, via secure APIs.

Once connected, Mizo automatically fine-tunes the agent to your data in about two weeks, with no human intervention required. From there, it can provide accurate answers and ticket dispatch based on your processes, with an accuracy rate exceeding 97%.

Why Integrate with Mizo?
- Reduce repetitive manual work and eliminate context-switching
- Give technicians instant access to the right documentation and actions
- Improve client satisfaction with faster, more accurate ticket resolution
- Free up senior resources to focus on high-value work

Proven Impact:
- 26% average increase in technician capacity
- 30% fewer escalations
- 100% removes the need for a dedicated triage and dispatch role

Mizo’s PSA Integration is certified via the ConnectWise Invent Program.

If you need assistance with creating API members or integration setup, please send a note to Help@ConnectWise.com and the ConnectWise PSA support team can assist.

Integrates with:
ConnectWise PSA Certified
Categories:
IT Management
Support Tools
PitchIT 2025 Participants
Documentation:
Access Documentation

Details

Integrates with:
ConnectWise PSA Certified
Categories:
IT Management
Support Tools
PitchIT 2025 Participants
Documentation:
Access Documentation

Overview

Next-Gen MSPs: Smarter, Faster, Effortlessly Scalable

Mizo helps MSPs work smarter, not harder. Automate repetitive tasks, reduce errors, and scale your operations without adding headcount. Our vision: enable you to grow alongside your team while keeping resources focused on what truly matters. Mizo becomes your perfect assistant, tailored to your MSP.

Key Benefits:
- Automate ticket triage and dispatch
- Remove Catchall and Spam effortlessly
- Reduce technician workload with AI-driven suggestions and actions
- Deliver faster, more accurate resolutions to improve client satisfaction
- Free up Level 2+ and 3 resources to focus on high-value work
- Seamless integration with ConnectWise PSA and external knowledge sources like Hudu, ITGlue, and SharePoint

No more hunting for answers or performing repetitive tasks. With Mizo, every ticket becomes an opportunity to increase efficiency and enhance service delivery.

Proven Results for MSPs:
- 26% average increase in technician capacity
- 30% fewer escalations
- 100% eliminates the need for a dedicated triage and dispatch role

Integrations

Seamless Integrations for Smarter MSPs
Mizo connects effortlessly to the tools your team already uses, so you can focus on solving problems, not managing systems. Our vision: empower your MSP to grow alongside your team without adding headcount, with Mizo as your perfect assistant, tailored to your workflow.

How Mizo Integrates
Integration is quick, secure, and requires minimal setup—typically just a one-hour call to get started. Mizo connects directly to your existing platforms, including ConnectWise PSA and your documentation sources, via secure APIs.

Once connected, Mizo automatically fine-tunes the agent to your data in about two weeks, with no human intervention required. From there, it can provide accurate answers and ticket dispatch based on your processes, with an accuracy rate exceeding 97%.

Why Integrate with Mizo?
- Reduce repetitive manual work and eliminate context-switching
- Give technicians instant access to the right documentation and actions
- Improve client satisfaction with faster, more accurate ticket resolution
- Free up senior resources to focus on high-value work

Proven Impact:
- 26% average increase in technician capacity
- 30% fewer escalations
- 100% removes the need for a dedicated triage and dispatch role

Support

Mizo’s PSA Integration is certified via the ConnectWise Invent Program.

If you need assistance with creating API members or integration setup, please send a note to Help@ConnectWise.com and the ConnectWise PSA support team can assist.

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